Hotel Mesra Haiwan Peliharaan di Como

屬於小型酒店，18間客房，前台很小，永遠衹有1個人。5星級的價格，房間大概3-4星級水準，服務大概3星級水平。但我們退房后遺漏了一部手機，酒店發現並主動寫email聯繫我們，我們回復郵件請他們安排DHL寄回（費用自付），他們處理及時，還是很感謝的。

I had an amazing experience during my stay at Hotel Metropol Suisse-Como.The central location with stunning lake views made the visit even more special. Our room was cleaned thoroughly every single day, and the standard of cleanliness was outstanding. The staff throughout the hotel were incredibly caring and polite. The bar staff were always friendly and attentive, and the food in the restaurant was absolutely delicious. I was genuinely impressed that the team even remembered exactly how I like my coffee — such a thoughtful touch that made me feel truly valued as a guest. I was travelling with my mum, who has mobility difficulties, and the staff went above and beyond for her. They were always ready to help, often running to open the doors for her without us even asking. Their kindness really meant a lot to us. A special mention goes to Elvira, who was wonderfully attentive and polite during breakfast every morning. She always asked about our experience and made sure we had everything we needed. The reception staff were also outstanding, regularly checking if there was anything more they could do to make our stay even better. The food in the restaurant was superb, and it was lovely to see the owner present and engaging with guests to make sure everyone was happy. Overall, it was a truly exceptional experience from start to finish. I cannot praise the hotel enough and will definitely be returning again and again. Highly recommended!

房間很舒適整潔，老闆熱情，就在老城中心，非常方便，值得推薦！

Very good location in front of the lake, nice view from our bedroom. Breakfast was very good, lots of selections. All staff are very helpful and friendly special mention to Ronald, Grace, Jade, Carl and other staff. You made our holiday memorable. A big thank you! 😍

The room is kind of compact, tiny washroom, hot water bath by luck

Prima (klein) hotel voor een nachtje, dichtbij het centrum van como (alles op loopafstand). Onze bedden waren erg hard. Ontbijt was niet erg uitgebreid, maar voldoende. Het ontbijt wordt geserveerd in het onderliggende restaurant met uitzicht op het meer en dat was top. Parkeergelegenheid is 5 min lopen vanaf het hotel (niet geschikt voor grote auto’s)

The location is in the center and within walking distance to everywhere. There is no reception at the hotel. When you go up to the 4th floor and call the phone number on the door, you are given the door password. overall we were satisfied