Asrama di New York, Amerika Syarikat

I was a bit daunted by reviews when booking but was pleasantly surprised. Firstly, you get what you pay for (and a bit more). It’s a hostel with private rooms, not a hotel. Once you realize that, you manage your expectations. It is in a prime location next to Central Park and a short walk to Times Square. It is near a metro station and there are lots of stores and restaurants nearby. The room was adequate (I booked a single room). It was clean and comfortable. Inside the room was a small tv, a small refrigerator, a desk a twin bed and a small closet area. I wasn’t too concerned about the room because I didn’t intend to spend much time in there but it was comfortable enough for my stay. The bathrooms are shared but are privately used so you don’t actually share it with anyone while using. It was always clean and regularly checked (but of course as they are shared some people clear up after themselves better than others). There were several so I never needed to wait more than a few mins. The shower pressure was fine and the water temperature was perfect for me. Even though you pay for gym and facility use when you stay, I never used them so can’t comment on them. The checkin and check out processes were easy. The staff were all friend and helpful. The building felt safe and I never felt worried about anything. I don’t really have any negatives to comment on. There was a little noise at time from other residents but that’s beyond the control of the staff etc.

AMAZING value for money. The staff is super friendly and the guests are very international and social. The hostel offered lots of free activities every day. I was amazed by their sightseeing tours, yoga or karaoke. Amazing company and offering!

is ok, fairly clean, friendly and helpful stuff, 24 hours reception, can check-in at any time. next to the train track, very noisy, AC inside the room but makes noise, you cannot sleep without earplugs, unless terribly tired like I was. Felt very safe in the area, I arrived at 02:00 am using the subway, and left 03:00 am with no problems. shop right next to the hostel. across the road other shops for food which are cheaper, only a short train ride to the main attractions. Large kitchen, 2 large fridges, pool table, large seating area in the basement too noisy because of the train track next to the window, noisy AC, no lift, steep stairs, cleanness of toilets was not to the best.

Stayed there a couple months ago and it was amazing! The staff was incredible, the pods were very comfortable and cozy, location is perfect (near Times Square, Central Park and subway stations), also the kitchen helped me a lot saving money cause I could cook my meals, and for sure the cleanest hostel that I ever been. Also staff is from all over the world so they speak multiple languages and they are always ready to help you with anything you need. My stayed couldn’t have been better.

Расположение у отеля очень удачное. Все основные достопримечательности в шаговой доступности. Рядом много закусочных и ресторанов. Отель новый, номера маленькие. Если вы приехали по работе или вам нужно переночевать, ок. Для путешественников семьей с детьми, лучше подобрать другой отель. Что касается завтраков, то это отдельный вопрос, помещение , а это лобби, не может вместить всех проживающих. Поэтому людям приходилось ждать. На второй день закончились сосиски(другого ничего видимо не оказалось), сломалась кофе машина и закончились одноразовые вилки. За сутки ничего не решилось. Сотрудники даже не смогли решить вопрос с вилками. В целом отель хороший, но к полному заполнению не готов.

Not my first time making a visit to this hostel and I'd happened to enjoy my stays at the NY Moore. One of the best Hostel in NY right now and I'd recommend and use it when I am consulting or on a project for a client. The murals and the space are by far the best. The location has nearby ramen spots so google search. Knickerbocker isn't fair and if you looking for food trucks, that is also nearby. The bedroom is always nice and has a good amount of space for each visitor to the hostel. There is free wi-fi and Netflix (Oh my panda) for some of you Netflix junkies out there (HAHA) But you will have a good time here and the best part is ” handicap accessibility for those looking for a hostel with options, Not many hostels have that option. Nice kitchen to cook your meals and diner space as well. STAFF is awesome and we love ramen on at the NY Moore, LOL

シャワールームも広く、お手洗いも綺麗でした！ シャワーにアメニティ類はなかったです。 Wi-Fiがロビーのみにしかないのが少し不便です。

I wanted to avoid writing this review and I reached out to the property several times in hopes that they would rectify the situation but they have decided that my feedback was not serious enough. I paid about $150 for just one night, to be in a room the size of a shoebox (okay, its NYC and I expected it) however, during the middle of the night, my bed collapsed which then caused me to roll quite literally into the wall (because the room itself was just the bed with no other space). ON top of that, under the bed was completely dirty with used tissues and dust. I told the staff about this the next day and when I followed up via email - they had the audacity to tell me that they had it recorded that I was a no show and didnt stay there. I provided pictures of the bed, and the floor I stayed on, and they claimed no one had ever let them know about the accident. I sustained bruises on my side from rolling into the bed and was treated extremely poorly while just trying to give back honest feedback. I know it is NYC but I would highly suggest not staying here it is quite expensive for extremely minimal amenities and accommodations - with absolutely no staff maintaining the property. I have attached photos of not just the room but the email responses from the staff, which quite frankly., I am still appauled at. I did not expect a 5 star service but for them to tell me that what happened ”didnt happen because I never checked in” and then to ignore me is completely unprofessional and a disservice to the amazing city they're hosting people in. I have asked to speak to management more than once and have not yet received a reply.

I booked a room at the last minute after my flight was cancelled, and was so impressed with everything about The Local. They were so helpful and accomodating, from my initial phone call, to letting me check in early when a room became available, to booking a cab to the airport early in the morning, at their discounted rate. The Local is situated near the iconic Gantry Park, and is walking distance from shops and sights. The rooms are well designed and super clean, and the lobby has everything a traveller needs, from computers, printer, charging area to a bar area, comfy couches, local art...and my favourite: a roof top lounge area with views of the NY skyline and Queensborough Bridge. I highly recommend staying here!

I was a bit daunted by reviews when booking but was pleasantly surprised. Firstly, you get what you pay for (and a bit more). It’s a hostel with private rooms, not a hotel. Once you realize that, you manage your expectations. It is in a prime location next to Central Park and a short walk to Times Square. It is near a metro station and there are lots of stores and restaurants nearby. The room was adequate (I booked a single room). It was clean and comfortable. Inside the room was a small tv, a small refrigerator, a desk a twin bed and a small closet area. I wasn’t too concerned about the room because I didn’t intend to spend much time in there but it was comfortable enough for my stay. The bathrooms are shared but are privately used so you don’t actually share it with anyone while using. It was always clean and regularly checked (but of course as they are shared some people clear up after themselves better than others). There were several so I never needed to wait more than a few mins. The shower pressure was fine and the water temperature was perfect for me. Even though you pay for gym and facility use when you stay, I never used them so can’t comment on them. The checkin and check out processes were easy. The staff were all friend and helpful. The building felt safe and I never felt worried about anything. I don’t really have any negatives to comment on. There was a little noise at time from other residents but that’s beyond the control of the staff etc.

AMAZING value for money. The staff is super friendly and the guests are very international and social. The hostel offered lots of free activities every day. I was amazed by their sightseeing tours, yoga or karaoke. Amazing company and offering!

is ok, fairly clean, friendly and helpful stuff, 24 hours reception, can check-in at any time. next to the train track, very noisy, AC inside the room but makes noise, you cannot sleep without earplugs, unless terribly tired like I was. Felt very safe in the area, I arrived at 02:00 am using the subway, and left 03:00 am with no problems. shop right next to the hostel. across the road other shops for food which are cheaper, only a short train ride to the main attractions. Large kitchen, 2 large fridges, pool table, large seating area in the basement too noisy because of the train track next to the window, noisy AC, no lift, steep stairs, cleanness of toilets was not to the best.

Stayed there a couple months ago and it was amazing! The staff was incredible, the pods were very comfortable and cozy, location is perfect (near Times Square, Central Park and subway stations), also the kitchen helped me a lot saving money cause I could cook my meals, and for sure the cleanest hostel that I ever been. Also staff is from all over the world so they speak multiple languages and they are always ready to help you with anything you need. My stayed couldn’t have been better.

Расположение у отеля очень удачное. Все основные достопримечательности в шаговой доступности. Рядом много закусочных и ресторанов. Отель новый, номера маленькие. Если вы приехали по работе или вам нужно переночевать, ок. Для путешественников семьей с детьми, лучше подобрать другой отель. Что касается завтраков, то это отдельный вопрос, помещение , а это лобби, не может вместить всех проживающих. Поэтому людям приходилось ждать. На второй день закончились сосиски(другого ничего видимо не оказалось), сломалась кофе машина и закончились одноразовые вилки. За сутки ничего не решилось. Сотрудники даже не смогли решить вопрос с вилками. В целом отель хороший, но к полному заполнению не готов.

Not my first time making a visit to this hostel and I'd happened to enjoy my stays at the NY Moore. One of the best Hostel in NY right now and I'd recommend and use it when I am consulting or on a project for a client. The murals and the space are by far the best. The location has nearby ramen spots so google search. Knickerbocker isn't fair and if you looking for food trucks, that is also nearby. The bedroom is always nice and has a good amount of space for each visitor to the hostel. There is free wi-fi and Netflix (Oh my panda) for some of you Netflix junkies out there (HAHA) But you will have a good time here and the best part is ” handicap accessibility for those looking for a hostel with options, Not many hostels have that option. Nice kitchen to cook your meals and diner space as well. STAFF is awesome and we love ramen on at the NY Moore, LOL

シャワールームも広く、お手洗いも綺麗でした！ シャワーにアメニティ類はなかったです。 Wi-Fiがロビーのみにしかないのが少し不便です。

I wanted to avoid writing this review and I reached out to the property several times in hopes that they would rectify the situation but they have decided that my feedback was not serious enough. I paid about $150 for just one night, to be in a room the size of a shoebox (okay, its NYC and I expected it) however, during the middle of the night, my bed collapsed which then caused me to roll quite literally into the wall (because the room itself was just the bed with no other space). ON top of that, under the bed was completely dirty with used tissues and dust. I told the staff about this the next day and when I followed up via email - they had the audacity to tell me that they had it recorded that I was a no show and didnt stay there. I provided pictures of the bed, and the floor I stayed on, and they claimed no one had ever let them know about the accident. I sustained bruises on my side from rolling into the bed and was treated extremely poorly while just trying to give back honest feedback. I know it is NYC but I would highly suggest not staying here it is quite expensive for extremely minimal amenities and accommodations - with absolutely no staff maintaining the property. I have attached photos of not just the room but the email responses from the staff, which quite frankly., I am still appauled at. I did not expect a 5 star service but for them to tell me that what happened ”didnt happen because I never checked in” and then to ignore me is completely unprofessional and a disservice to the amazing city they're hosting people in. I have asked to speak to management more than once and have not yet received a reply.

I booked a room at the last minute after my flight was cancelled, and was so impressed with everything about The Local. They were so helpful and accomodating, from my initial phone call, to letting me check in early when a room became available, to booking a cab to the airport early in the morning, at their discounted rate. The Local is situated near the iconic Gantry Park, and is walking distance from shops and sights. The rooms are well designed and super clean, and the lobby has everything a traveller needs, from computers, printer, charging area to a bar area, comfy couches, local art...and my favourite: a roof top lounge area with views of the NY skyline and Queensborough Bridge. I highly recommend staying here!

I chose the Kama Central Park because I wanted to spend 10 days in NYC by myself and was unwilling to spend $200+ per night at a typical hotel or AirBnB. . . . . . The location is amazing. It is about a 3-minute walk to the B/C trains at 103rd or 110th St. There are lots of bodegas, restaurants, and services (nail salons, laundromats) within a short walk (Columbus Ave, Amsterdam Ave). There is a Lidl grocery store just up the street at Frederick Douglass Ave near 118th/119th. This is walkable, but you could also take the train two stops if you are carrying a lot of groceries. The Lidl has everything I needed: Yogurt, fruit, chocolate, take-away meals like salads with chicken strips. Even a decent and comfortable pair of black trousers for $15 when I ran out of clean clothes, lol. . . . . . I stayed in a 6-bed female-only room. I appreciated the privacy of my own capsule --- being able to climb into bed and close the door and not have to interact with other people. I also appreciated the common area, where I kept some food in the communal fridge and ate breakfast and a late supper (takeaway from Lild or nearby restaurants) most days. . . . . . I had pleasant interactions with travelers from all over the world. I will mention that I am 55 years old and I met many young people of typical ”hosteling” age, but also people my age and older. . . . . . The en-suite bathroom attached to my bedroom was always clean. In the hall --- open to all residents, not just my 6-person room --- there were a shower room (3 showers) and a toilet room (2 toilets and a sink). For early morning showers, I used these hall facilities rather than my room's en-suite so as not to wake my room-mates. These hall facilities were not as clean as the en-suite, but they were not frighteningly dirty. . . . . . Each bed was assigned a small locker in the bedroom; I left my valuables in it during the day (mainly a laptop). My small suitcase did not fit inside the locker, so I left it sitting outside the locker. I was a bit anxious about that for two reasons. First, I was slightly worried that someone would steal the suitcase (even though it was empty). Second, I was worried that my room-mates might be irritated that my suitcase was sitting there, possibly in their way, and not stowed somewhere. The latch on my locker did not work very well. It was very difficult to make it latch properly. I had to buy a lock. The website said I could buy or borrow a lock from the front desk, but they did not actually have one, so I had to go out and buy one at a CVS for $5. This was not a problem, but I was a little concerned about leaving my belongings unlocked for the first few hours until I purchased the lock. But nothing was stolen. . . . . . One thing about the room was irritating to me --- because my bunk was on top, I had no place to spread out and organize my belongings when packing my day bag each day. This might sound odd, but it was hard for me to *think* about my needs each day and pack ap

尼亞加拉大瀑布周邊，距離瀑布還有一段10開車距離。免費停車，早餐可口，服務人員熱情。需要留心的是，周末價格翻倍哦。幸運的是我們偶遇一羣中國年輕的博士后，帶着我們老倆口一羣遊覽了大瀑布的各個景點…非常美妙的經歷

Room was clean and hotel put us on higher floor so we got a better view. Small coffee maker in the room. Double beds in room are comfortable. The drainage in our bath room was not working well, after informing the front desk, they sent their maintenance staff Rafael to check within minutes. A very short walk to the falls and linked way over to Canada. There is a tourist information counter on ground floor and saw some tourists engaged guides for their day out. Very simple breakfast served from 7am - 10am but good enough for my family. Have free coffee and hot water dispenser on ground floor available for guests. Overall a satisfying stay.

真正的百年老店！餐廳+酒店的模式。房間比較老，有樓梯沒有電梯，提拿重一點兒的行李有點兒費勁。但是房間挺大，床品和睡眠質量不錯。浴室設備也是更新過的。 酒店早餐不錯，基本上任意一款主菜隨便點。味道也還不錯。投過餐廳可以看到尼亞加拉河，聽着咆哮的水聲，別有一番風味。 酒店距離尼亞加拉河100米，距離瀑布估計也就400-500米。方便程度沒得説。酒店自帶停車場，免費，也安全。

Nice people, very good and fast service, a little noisy. We really enjoyed the food, it was excellent. Also the environment was very beautiful, I recommend this place, you have to try it and you will be convinced!

Thés sympa, pas loin de Niagara et du lac Ontario à Holcott. Très bon rapport qualité/prix. Authentique, billard en bas. Le personnel est agréable et communicatif. Le plus: contexte familial, pas trop de chambres. Au calme.

Dear Quality Inn, I am writing to formally lodge a complaint regarding the theft of my bag during my recent stay at your hotel. I was a guest at your establishment from 5th Aug to 6th Aug . We arrived prior to our check in time and we had to drop our bags off before we head out to do our booked activities and sightseeing in Niagara as we were only staying for a night! The lady at the desk said she’ll place our bags in the room at the back, which she guaranteed is safe where no one can get in except the staff. The bag in question was a black Nike air backpack and contained some of my valuables such as my AirPods Pro, my cables and plugs but mainly my daughters prescribed medication which is not available over the counter. I immediately reported the incident to your front desk staff, who assured me that an investigation would be conducted. However, I have not yet received any satisfactory resolution or information regarding the status of this investigation. When suggesting to check the security cameras, I was told that there is no camera in that room and the hallway camera faced the other way. I had to call the police, who didn’t even turn up immediately. The staff weren’t concerned enough to help as I’m not aware of how to raise this concern legally, and was told by your staff that it’s not their responsibility. As a guest, I entrusted your hotel with my safety and the security of my personal belongings, and I am deeply disappointed that this incident occurred. I request that you take immediate action to thoroughly investigate this matter, including reviewing all security camera footage available and speaking with housekeeping and other relevant staff who had access to that room. Additionally, I would like to know the steps your hotel will take to ensure that such an incident does not happen to other guests in the future. I expect a prompt response and appropriate compensation for the loss of my belongings. Please treat this matter with the utmost urgency. I look forward to your prompt reply. #Niagara, NY Police - Please help us. Sincerely, Pradeep Mohana Kumaran

Called ”Aarya Hotel”, this is a worn, tired motel right on Niagara Falls Blvd. We stayed here years ago and were pleased with our stay (wrote a positive review in 2016). This time, it was a massive disappointment. The good things about the motel: Air conditioning worked, staff were pleasant, bed was okay, ice machine worked. The bad things: 1. No towels at all in the room at check-in. Only a tiny bit of toilet paper, no spare roll, no ice bucket, broken luggage rack. When we asked at the desk, we were given two bathtowels and a floor mat - no hand towel, no face cloth. We were staying for two nights - toss us a handtowel, please. 2. The room also had a single hook in the bathroom - no dresser, no closet, no hooks anywhere else. When we arrived, there was an ironing board set up next to the sink - that was the only place you could hang your coat or stack your stuff. 3. No chair. 4. TV didn't work. We were asked to wait for a technician. Later in the evening, we were told the tech was unavailable and to be fair, we were then offered a different room. At that point, we just decided to go out to a movie - hanging in the room was pretty depressing. 5. Carpet and floor were dirty. Not visibly dirty since the flooring is a dark colour, but I walked from the bed to the bathroom. When I took off my socks, they were filthy on the bottom. 6. Bathroom was not great - mould on the shower curtain, hole in the floor and the shower leaked all over the room. Needs some basic maintenance. 7. The 'breakfast' was horrible. No fruit, no yoghurt, no pastries or bagels. They used to have a wafflemaker, but that's long gone. There is a juice machine that shows Apple or Orange juice, however, 3 of the 4 buttons just sprayed water. If you guessed correctly, one button dispensed watery orange juice. They had white bread or grocery store mini muffins. There was also cereal in a dodgy-looking plastic dispenser, but no milk. Coffee and tea were available, but we didn't bother. 8. Pool was okay - I've seen worse. Wasn't heated, needed a skim and a vacuum, but not horrible. 9. Junk stored by the pool and the office - had quite a collection of Target/Tops shopping carts. Not sure why, but not a great look. And if the management was okay with stealing shopping carts, how safe was the stuff in our room? 10. Office was locked at all times, which meant that it was a hassle to get a towel, or TP, or an ice bucket. The bell was answered promptly, but it was one more roadblock. Again, not sure why the door was locked during the day. I really wanted to like this place because we try to support local/independent businesses rather than chains all of the time, but our stay was a disappointment. It's like the owners have just given up figuring that people will have to stay there during peak tourist season.

The room was unsanitary. There was hair in the bathroom and on the bed. The bathroom obviously had not been cleaned as evidenced by the various remnants of a previous guest. My wife attempted to wipe it down. There was dirt in the dresser drawer that my wife also cleaned up. There was a pink/red stain on the white sheet on the bed. Rude Customer Service: When I addressed the issue with the night manager, she tried to escalate an argument. I never had a chance to tell her that the toilet was not secured to the floor. It moved when I sat on it. I took my family to another hotel that night. Before leaving, I tried to explain to the night manager that I will pay for the night, but I should not have to pay for the second night. The issue was not resolved. Since I booked the room through Hotel Planner, I had to submit my issue with them, which I did the following morning, which was Saturday. I was then informed that I had to wait until Monday afternoon for the daytime manager to settle this issue. On Monday afternoon, the daytime manager was unavailable. Hotel Planner continues to be an advocate on my behalf. Bottom Line: I feel like the people who run Swiss Cottage Inn are unprofessional. From my point of view, they do not want to resolve this issue or accommodate the customer in any way.

尼亞加拉大瀑布周邊，距離瀑布還有一段10開車距離。免費停車，早餐可口，服務人員熱情。需要留心的是，周末價格翻倍哦。幸運的是我們偶遇一羣中國年輕的博士后，帶着我們老倆口一羣遊覽了大瀑布的各個景點…非常美妙的經歷

Room was clean and hotel put us on higher floor so we got a better view. Small coffee maker in the room. Double beds in room are comfortable. The drainage in our bath room was not working well, after informing the front desk, they sent their maintenance staff Rafael to check within minutes. A very short walk to the falls and linked way over to Canada. There is a tourist information counter on ground floor and saw some tourists engaged guides for their day out. Very simple breakfast served from 7am - 10am but good enough for my family. Have free coffee and hot water dispenser on ground floor available for guests. Overall a satisfying stay.

真正的百年老店！餐廳+酒店的模式。房間比較老，有樓梯沒有電梯，提拿重一點兒的行李有點兒費勁。但是房間挺大，床品和睡眠質量不錯。浴室設備也是更新過的。 酒店早餐不錯，基本上任意一款主菜隨便點。味道也還不錯。投過餐廳可以看到尼亞加拉河，聽着咆哮的水聲，別有一番風味。 酒店距離尼亞加拉河100米，距離瀑布估計也就400-500米。方便程度沒得説。酒店自帶停車場，免費，也安全。

Nice people, very good and fast service, a little noisy. We really enjoyed the food, it was excellent. Also the environment was very beautiful, I recommend this place, you have to try it and you will be convinced!

Dear Quality Inn, I am writing to formally lodge a complaint regarding the theft of my bag during my recent stay at your hotel. I was a guest at your establishment from 5th Aug to 6th Aug . We arrived prior to our check in time and we had to drop our bags off before we head out to do our booked activities and sightseeing in Niagara as we were only staying for a night! The lady at the desk said she’ll place our bags in the room at the back, which she guaranteed is safe where no one can get in except the staff. The bag in question was a black Nike air backpack and contained some of my valuables such as my AirPods Pro, my cables and plugs but mainly my daughters prescribed medication which is not available over the counter. I immediately reported the incident to your front desk staff, who assured me that an investigation would be conducted. However, I have not yet received any satisfactory resolution or information regarding the status of this investigation. When suggesting to check the security cameras, I was told that there is no camera in that room and the hallway camera faced the other way. I had to call the police, who didn’t even turn up immediately. The staff weren’t concerned enough to help as I’m not aware of how to raise this concern legally, and was told by your staff that it’s not their responsibility. As a guest, I entrusted your hotel with my safety and the security of my personal belongings, and I am deeply disappointed that this incident occurred. I request that you take immediate action to thoroughly investigate this matter, including reviewing all security camera footage available and speaking with housekeeping and other relevant staff who had access to that room. Additionally, I would like to know the steps your hotel will take to ensure that such an incident does not happen to other guests in the future. I expect a prompt response and appropriate compensation for the loss of my belongings. Please treat this matter with the utmost urgency. I look forward to your prompt reply. #Niagara, NY Police - Please help us. Sincerely, Pradeep Mohana Kumaran

Called ”Aarya Hotel”, this is a worn, tired motel right on Niagara Falls Blvd. We stayed here years ago and were pleased with our stay (wrote a positive review in 2016). This time, it was a massive disappointment. The good things about the motel: Air conditioning worked, staff were pleasant, bed was okay, ice machine worked. The bad things: 1. No towels at all in the room at check-in. Only a tiny bit of toilet paper, no spare roll, no ice bucket, broken luggage rack. When we asked at the desk, we were given two bathtowels and a floor mat - no hand towel, no face cloth. We were staying for two nights - toss us a handtowel, please. 2. The room also had a single hook in the bathroom - no dresser, no closet, no hooks anywhere else. When we arrived, there was an ironing board set up next to the sink - that was the only place you could hang your coat or stack your stuff. 3. No chair. 4. TV didn't work. We were asked to wait for a technician. Later in the evening, we were told the tech was unavailable and to be fair, we were then offered a different room. At that point, we just decided to go out to a movie - hanging in the room was pretty depressing. 5. Carpet and floor were dirty. Not visibly dirty since the flooring is a dark colour, but I walked from the bed to the bathroom. When I took off my socks, they were filthy on the bottom. 6. Bathroom was not great - mould on the shower curtain, hole in the floor and the shower leaked all over the room. Needs some basic maintenance. 7. The 'breakfast' was horrible. No fruit, no yoghurt, no pastries or bagels. They used to have a wafflemaker, but that's long gone. There is a juice machine that shows Apple or Orange juice, however, 3 of the 4 buttons just sprayed water. If you guessed correctly, one button dispensed watery orange juice. They had white bread or grocery store mini muffins. There was also cereal in a dodgy-looking plastic dispenser, but no milk. Coffee and tea were available, but we didn't bother. 8. Pool was okay - I've seen worse. Wasn't heated, needed a skim and a vacuum, but not horrible. 9. Junk stored by the pool and the office - had quite a collection of Target/Tops shopping carts. Not sure why, but not a great look. And if the management was okay with stealing shopping carts, how safe was the stuff in our room? 10. Office was locked at all times, which meant that it was a hassle to get a towel, or TP, or an ice bucket. The bell was answered promptly, but it was one more roadblock. Again, not sure why the door was locked during the day. I really wanted to like this place because we try to support local/independent businesses rather than chains all of the time, but our stay was a disappointment. It's like the owners have just given up figuring that people will have to stay there during peak tourist season.

The room was unsanitary. There was hair in the bathroom and on the bed. The bathroom obviously had not been cleaned as evidenced by the various remnants of a previous guest. My wife attempted to wipe it down. There was dirt in the dresser drawer that my wife also cleaned up. There was a pink/red stain on the white sheet on the bed. Rude Customer Service: When I addressed the issue with the night manager, she tried to escalate an argument. I never had a chance to tell her that the toilet was not secured to the floor. It moved when I sat on it. I took my family to another hotel that night. Before leaving, I tried to explain to the night manager that I will pay for the night, but I should not have to pay for the second night. The issue was not resolved. Since I booked the room through Hotel Planner, I had to submit my issue with them, which I did the following morning, which was Saturday. I was then informed that I had to wait until Monday afternoon for the daytime manager to settle this issue. On Monday afternoon, the daytime manager was unavailable. Hotel Planner continues to be an advocate on my behalf. Bottom Line: I feel like the people who run Swiss Cottage Inn are unprofessional. From my point of view, they do not want to resolve this issue or accommodate the customer in any way.