Hotel Dengan Pengambilan dari hotel di Yorkshire Utara, United Kingdom

The hotel exceeded our expectation for under door voyeurism. I could watch my girlfriend get changed by looking under the hotel room door, from the public hallway. The curtains were mouldy, and wet. Room was large. Bed was comfortable. Was told that the hotel management would look after us on our next visit but I don’t know why we weren’t looked after in the first place. Why would we come again? 🤷🏽♂️

Not enough carpark space : Please be mindful that there isnt enough parking space on site. As we arrived quite late at around 9pm, the on site parking was full and we had to park in a car park 5 mins walk away, which is fine but it would have been more convenient to park at the hotel. Very aged and small room : We chose a Hilton hotel to avoid staying in an old-fashioned B&B in york, however it is really a surprised to us that the room was very old and aged... which i think was misleading in the pictures, maybe because we got different type of room, but we definitely expected a more modern accommodation. Woodbug issues: We found a few small insects during our stay, which i would say is quite normal during British summer, although its not pleasant. We took picture and looked it up and believed they were ”Drugstore beetles” which can be found in old wooden structures. Welcoming Staffs: Staff at the reception was really nice and friendly. We were welcomed with warm cookie which was definitely a nice touch, especially after a long drive. The hotel breakfast was lovely too. The restaurant, lobby and public areas have much more modern interior than the rooms. Overpriced rate: Overall we slept well at the hotel. The mattress and bedding was comfy. However, I would say it was quite overpriced as the bedroom quality would be classed as a 3-star B&B or motel in my opinion. Do not recommend it.

With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton

Bilik ini jauh lebih besar daripada hotel di London, dan bilik mandinya sangat besar, menjadikannya sangat selesa untuk tidur. Legasi hotel ini adalah restoran yang sangat popular dan memerlukan tempahan terlebih dahulu. Ia kebetulan adalah Hari Valentine dan restoran penuh saya memesan perkhidmatan bilik dan makan di dalam bilik, yang dirasakan lebih istimewa. Kanak-kanak itu mengalami pendarahan hidung pada waktu malam dan ia berada di seluruh cadar. Saya pada asalnya bimbang tentang bayaran pembersihan, tetapi meja depan hotel terus berkata ”tidak perlu risau”. Saya segera berasa lega daripada permohonan maaf asal saya.

Heard a lot of people moan about this hotel. Our twin room was perfectly ok.. clean and tidy and comfortable. Great view of the Sea. Only issue is a bit tricky to overcome….worst night’s sleep ever.. the hotel is over-run with Seagulls that make a serious racket..24hours a day making it almost impossible to sleep. Maybe bring some earplugs… or a shotgun !!! Also really annoying was the price that all the hotels in Scarborough were charging just because there was a big show in town. They all almost doubled their prices… sheer greed.

位置，離火車站不遠，地圖走路半小時，從火車站到酒店直接有公交，但是問了四個路人，才搞懂從酒店到火車站的路。離downtown走路十分鐘左右，附近有tesco,比較方便。 設施，挺新的，還可以。 衛生也還可以。 我最想吐槽的是服務。簡直沒有服務。到達時間太早，寄存行李，前台就往寄存室一指，讓我們自己開門。我們都搞不清方向。至少應該過來幫一下吧，拜託，你是酒店，不是公寓式酒店啊。別的同等級酒店，倫敦都會把行李送到房間的，這是什麼態度？ 第二個大無語的槽點是，check in的時候，收了押金，沒收房費，我下午四點多正睡覺，電話鈴刺耳響起來，讓我下樓交房費，說他搞錯了，我說知道了，我一會下樓就刷卡，躺下繼續想休息，結果電話鈴又響了，說他們可以上來，我刷卡，我說我一會下樓刷不行么，我都交了30￡押金了，冷冷的說不行，又重複一遍，讓同事上來我刷卡，體驗感太差了

The staff are nice and friendly. There is car park at the back of the hotel. It was a nice and convenient location. We stay on the ground floor, only a few steps up, from the reception. It was very great, we don’t need prepare the sofa bed, they had done before our arrival. Only the cleanliness is a bit not up to standard. There is nail polish left on the desk and plastic clip on the floor. It is nice to provide tooth brushes and razors. However, no slippers can be provided, which is the only thing we had forgotten. The body and hand wash are locked, it was empty in the shower, we needed to call for refill. If we can move the one from the basin, then we don’t need to bother the staff. The worst is no sound proof at all. You can hear someone outside in the corridor and even next door. We can hear next door’s conversation clearly.

This was my first visit to York. The hotel was ideally placed for visiting on foot all the sites as within the city walls. The room was really clean and had a fridge and kettle. It was very quiet and air conditioning on . Comfortable and excellent breakfast. I’d definitely recommend this hotel and would stay there again.

The hotel was very nice and close to the city centre. The room I was put in was an accessible room, which I did not book nor agree to. I feel this negatively impacted the experience. The air conditioning unit was making loud rumbling noises all through the night, causing me to not have a good sleep. The room was cold, even with heating, and due to the accessible room, there was no shower lip and the room was very wet following a short shower. Not too impressed, would be unlikely to stay again.

Room not too big but covered most things I need. Nice and clean. Young people vibe. Bar and activities area on the ground. A short walk to everything downtown.

The hotel exceeded our expectation for under door voyeurism. I could watch my girlfriend get changed by looking under the hotel room door, from the public hallway. The curtains were mouldy, and wet. Room was large. Bed was comfortable. Was told that the hotel management would look after us on our next visit but I don’t know why we weren’t looked after in the first place. Why would we come again? 🤷🏽♂️

Not enough carpark space : Please be mindful that there isnt enough parking space on site. As we arrived quite late at around 9pm, the on site parking was full and we had to park in a car park 5 mins walk away, which is fine but it would have been more convenient to park at the hotel. Very aged and small room : We chose a Hilton hotel to avoid staying in an old-fashioned B&B in york, however it is really a surprised to us that the room was very old and aged... which i think was misleading in the pictures, maybe because we got different type of room, but we definitely expected a more modern accommodation. Woodbug issues: We found a few small insects during our stay, which i would say is quite normal during British summer, although its not pleasant. We took picture and looked it up and believed they were ”Drugstore beetles” which can be found in old wooden structures. Welcoming Staffs: Staff at the reception was really nice and friendly. We were welcomed with warm cookie which was definitely a nice touch, especially after a long drive. The hotel breakfast was lovely too. The restaurant, lobby and public areas have much more modern interior than the rooms. Overpriced rate: Overall we slept well at the hotel. The mattress and bedding was comfy. However, I would say it was quite overpriced as the bedroom quality would be classed as a 3-star B&B or motel in my opinion. Do not recommend it.

With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton

Bilik ini jauh lebih besar daripada hotel di London, dan bilik mandinya sangat besar, menjadikannya sangat selesa untuk tidur. Legasi hotel ini adalah restoran yang sangat popular dan memerlukan tempahan terlebih dahulu. Ia kebetulan adalah Hari Valentine dan restoran penuh saya memesan perkhidmatan bilik dan makan di dalam bilik, yang dirasakan lebih istimewa. Kanak-kanak itu mengalami pendarahan hidung pada waktu malam dan ia berada di seluruh cadar. Saya pada asalnya bimbang tentang bayaran pembersihan, tetapi meja depan hotel terus berkata ”tidak perlu risau”. Saya segera berasa lega daripada permohonan maaf asal saya.

位置，離火車站不遠，地圖走路半小時，從火車站到酒店直接有公交，但是問了四個路人，才搞懂從酒店到火車站的路。離downtown走路十分鐘左右，附近有tesco,比較方便。 設施，挺新的，還可以。 衛生也還可以。 我最想吐槽的是服務。簡直沒有服務。到達時間太早，寄存行李，前台就往寄存室一指，讓我們自己開門。我們都搞不清方向。至少應該過來幫一下吧，拜託，你是酒店，不是公寓式酒店啊。別的同等級酒店，倫敦都會把行李送到房間的，這是什麼態度？ 第二個大無語的槽點是，check in的時候，收了押金，沒收房費，我下午四點多正睡覺，電話鈴刺耳響起來，讓我下樓交房費，說他搞錯了，我說知道了，我一會下樓就刷卡，躺下繼續想休息，結果電話鈴又響了，說他們可以上來，我刷卡，我說我一會下樓刷不行么，我都交了30￡押金了，冷冷的說不行，又重複一遍，讓同事上來我刷卡，體驗感太差了

The staff are nice and friendly. There is car park at the back of the hotel. It was a nice and convenient location. We stay on the ground floor, only a few steps up, from the reception. It was very great, we don’t need prepare the sofa bed, they had done before our arrival. Only the cleanliness is a bit not up to standard. There is nail polish left on the desk and plastic clip on the floor. It is nice to provide tooth brushes and razors. However, no slippers can be provided, which is the only thing we had forgotten. The body and hand wash are locked, it was empty in the shower, we needed to call for refill. If we can move the one from the basin, then we don’t need to bother the staff. The worst is no sound proof at all. You can hear someone outside in the corridor and even next door. We can hear next door’s conversation clearly.

This was my first visit to York. The hotel was ideally placed for visiting on foot all the sites as within the city walls. The room was really clean and had a fridge and kettle. It was very quiet and air conditioning on . Comfortable and excellent breakfast. I’d definitely recommend this hotel and would stay there again.

The hotel was very nice and close to the city centre. The room I was put in was an accessible room, which I did not book nor agree to. I feel this negatively impacted the experience. The air conditioning unit was making loud rumbling noises all through the night, causing me to not have a good sleep. The room was cold, even with heating, and due to the accessible room, there was no shower lip and the room was very wet following a short shower. Not too impressed, would be unlikely to stay again.

Room not too big but covered most things I need. Nice and clean. Young people vibe. Bar and activities area on the ground. A short walk to everything downtown.

We booked a family room with 1 child, but when checking in they were not aware we had a child so the room was not prepared. The receptionist said they will send someone up to sort out the sofa bed. We didn’t mind as we will be out for dinner in the city, but when we got back to our room the sofa bed has still not been made. So off I went to the reception to ask another receptionist can they get the sofa bed made. Than this was done promptly but they didn’t bring the extra duvet or pillow. This part has let the hotel down on this occasion, we have not been offered anything free for the inconvenience. Also, if you arrived late in the evening, you will not be able to see the hotel, as they don’t have any light to the hotel name. The design of the room we are in is a bit odd, toilet is separate to the bath room and the toilet is so small you have to squeeze yourself in to be able to close the door. The only best thing that we encounter is the bed, very comfy and big.

Lovely stay with my friend in a twin room. I think the room reflected the price we paid, although spacious it was a little jaded. Super clean bathroom & bedding, comfy beds & enough storage. The room was dark, net curtains were torn & the papered ceiling begining to peel. Room was at back of hotel overlooking rooftops. The rest of the the hotel was spick and span with a lovely dining room and a great breakfast. Loved the position of the hotel, very central & the olde world feel of it. All staff very pleasent and helpful.

We had a lovely weekend stay at the Crowne Plaza Harrogate. The room was a good size and the staff were friendly and welcoming. Check in was a breeze and having an on site car park was a real bonus (although it is chargeable). Ideally located within Harrogate and all nearby attractions and places of interest were within walking distance. Would recommend and will stay again

Great location, lovely staff, and the breakfast buffet was marvellous. The lady at the breakfast who looked after us was first class and really made for an enjoyable breakfast, she was a credit to the hotel.

The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast. However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable. Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect. The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead. In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.

Spent a lovely weekend in Harrogate at the Old Swan Hotel. Location is excellent, literally a stone's throw to the city centre. Parking at the hotel is also very good (but extra cost - £10 per night). Our room was an executive suite and seemed slightly tired. It wasn't open plan to the living area which didn't suit us. We would probably book a standard room instead, if we returned. The room was a bit dark, could do with brighter decor or lighting. We felt cleanliness was average at best. The shower (above bath) was very good and the provided toiletries very nice. Provided bathrobes were a bit creased and looked very 'used' and therefore didn't encourage wear. Public rooms, the bar and the grounds of the hotel are lovely. We booked dinner on our first night. The dining room is wonderful and the meals served were very nice, better than many hotel restaurants we've tried. We had breakfast included. Breakfast is taken in the wonderful restaurant. It is a buffet breakfast , including full English and was extremely tasty. Pastries were lovely too. Unfortunately the toaster was very slow and often caused queueing - they need to find a better solution for providing toast. The hotel was very busy and seems to be a popular option in Harrogate. There was also of course that Agatha Christie, mystery vibe going on. The lift at the hotel is too small for a large, busy hotel and didn't give any indication as to which floor it was on. Possibly age of the hotel prevents adding a larger or additional lift ? We enjoyed our weekend stay and felt we got value for money. All the guests we chatted with seemed very happy with the hotel too.

Greeted with a friendly face and directed to reception. It’s a massive hotel old but clean and interesting. Our room 333 over looking the back of the hotel green lawn. The only thing I wasn’t keen on was the tea making facilities, which were polostrine cups like takeaway ones. Maybe from Covid, and the tea milk and sugar in a tied up bag, no tray. But later on we ordered sandwiches from the bar and he said that he could get them to our room if we wanted to rather than wait in the bar for them. That’s when I asked for a real cup and he said that he would send two up with our sandwiches. Nothing is to much trouble, I would and will be staying here again.

Perfect Hotel with amazing staff. We have stayed at the hotel for one night in a dinner, bed and breakfast. We have been welcomed by Rebecca and Honor. Both of them helped us with the check in and parking. The room was very well equipped. The menu options for dinner and breakfast were very tasty. On check out we had the pleasure to speak to Taylor and Gerry. Again the check out prices went very smooth. We will be definitely coming back again.

Wow 😲 so impressed by the inn south Stanley Service was spot on , I am staying here for work and I will definitely stay again The room is cosy and immaculate The shower is very large and hot The food is knock out I had a burger and without doubt this is the best burger I have ever had Cooked to perfection and dressed to to suit A truly excellent meal Bar staff are also brilliant I can not fault the place at all The gardens are beautiful with lots of seating and also some outdoor bedrooms with these own terrace If you are looking for a lovely stay away alone or with loved ones you would be silly not to book here 5 stars🤩

Heard a lot of people moan about this hotel. Our twin room was perfectly ok.. clean and tidy and comfortable. Great view of the Sea. Only issue is a bit tricky to overcome….worst night’s sleep ever.. the hotel is over-run with Seagulls that make a serious racket..24hours a day making it almost impossible to sleep. Maybe bring some earplugs… or a shotgun !!! Also really annoying was the price that all the hotels in Scarborough were charging just because there was a big show in town. They all almost doubled their prices… sheer greed.

Sadly had three rooms due to some issues reguardless how clean they were and a smell coming from the bathroom, third room was ok and had a nice view over looking the sea and Scarborough harbour, pool and spa a nice touch and the staff were all friendly plenty of choice on the menu for food, just needs to address a few issues to make this worthy of it's 4 star rating and that to me should be considered luxury where as this felt more just above average but not luxury 3.5 / 5 location amazing staff amazing let down by the fire alarm going off which steam was to blame air vents were dirty this needs looking at, house keeping need to work more alongside maintenance to ensure issues are addressed. Safe in second room was broken but maintenance did sort this and were very friendly, reception and spa staff all excellent, can't comment on the food but had plenty of choice and had we not made plans we would of considered the curry night the hotel had on. Over all 3.5 / 5

Amazing B&B with fantastic sea View. The room was spacious and beautiful, very clean with king bed. They used pillow protectors and mattress protector that’s making our stay even better, we really appreciate ot. (Room no.10). The bathroom was big with a great shower and the water flow was very generous. They also provided with white bathrobes. The amenities you needed in the bathroom included hand soap, shower cap, sewing kits, organic shower gel, shampoo and conditioner. The breakfast was delicious and also continental breakfast was available (self service). We ordered our breakfast the night before which was perfect for us and we ordered what we needed. We love our cup of tea and they provided in the room with Yorkshire tea, green tea and herbal tea, biscuits, many type of coffees and also hot chocolate. Thank you to Luki she was very kind, friendly and attentive toward us, was always there for us when we needed her. It was our first time in Scarborough we really enjoyed our 3 night stay at The Helaina, we loved the walked from the South Bay to the North Bay, we also explored the area we enjoyed immensely being in the Robin Hood’s Bay and Whitby Abbey. It We loved seafood while we were there we went to the Look out on the Piere twice, it was that good, make sure to book in advance. We loved the B&B we’ll come back. We had an amazing stay. Thank you very much.