Hotel berhampiran Mill House, Auckland

Sofitel Auckland We arrived at Sofitel Auckland 2 days after the drive staying Auckland floods of 28 January 2023. The hotel had been heavily damaged and affected and was not operational. In spite of this we were received and offered sanctuary and shelter while the hotel staff followed some very well executed businesses continuity processes. We were met by Karim the concierge who invited us in sat us comfortably in the lounge and provided drinks while the assistant manage Lucy’s went about sorting out our repatriation to the JW Marriott. Stephen Gould the GM introduced himself to us and advised he had arranged a car to take us the the JW Marriott as the Sofitel was unserviceable. The staff were professional apologetic and polite. We had every confidence they had the situation under control. We felt very safe and comfortable. We finished our drinks and hopped in the car to leave. We felt very grateful for their professionalism and sorry for their suffering. We hope they get back online very soon. We will be back. Thank-you Stephen and Sofitel Auckland you made a stressful situation so much better while you were yourselves enduring a stressful situation.

No instruction on where to park on arrival and the 2 spaces in front of the hotel had taxis in them. We had to double park while I ran across the road to query. They told us to just go through into the underground carpark. No valet service. When we came back up to reception with our bags from the carpark, the front desk clerk seemed very uninterested and almost rude. There was no conversation or smiles. We had booked a lovers package and this wasn't mentioned. We got to our room and we meant to have champagne on arrival. I went down to query and it was another, nicer, clerk. She said oh yes, it looks like you should have a bottle and said she'd have someone bring it up straight away. It was nearly half an hour later. I also had to query the breakfast the next morning, which she explained. We ordered breakfast to our rooms which was part of the package, and then when we came to check out the guy at front desk said we had more to pay and had not included the breakfast. Without saying much to us when I explained to him we had a package which included this he looked and then walked off to get our car without telling us this is what he was doing. Your hotel is cute and qwerty, but your staff seriously let's you down and I wouldn't not stay again, nor recommend to friends. Only nice part was the rooftop bar where staff was much friendlier. Otherwise no one knew what they were doing. It kind of ruined the experience for us having a night in town to reconnect away from the kids.

Stayed for a week for an intense work trip and it was really nice to come back to this very clean and comfortable hotel every night. Reception staff were great, especially Shane who was incredibly personable and helpful, he went above and beyond to make sure I had everything I needed.

Excellent! We have a comfortable stay at this hotel. Intend to book the same hotel for our last 2 days at Auckland. Location is super good, closed to Sky Tower which you can take the direct airport express bus to Auckland airport within walking distance. If you want to cook, they only provide limited paper plates, this is fine for us.

Great location and service. Stayed in the M Suite which was incredibly spacious and comfortable. Breakfast was great. Would definitely stay here again soon.

Overall, it was pretty good and very cost effective. Helpful staff. • Luggage storage room available. Laundry service avail on site (4 bucks for washing machine, 4 bucks for dryer & 2 bucks for washing powder), Ironing service was free of charge. • Toothbrush & Toothpaste were available upon purchase @ the reception. Hot water, box fan, kettle, small fridge, tea, coffee, sugar, clean towel, soap, shampoo were all avail. The first two nights I stayed, I had to use a shared bathroom, however, it was very clean. After that I extended my stay where I was moved to another room which included a bathroom. Also, perfect location as it is situated on the busiest street in the city centre where you'll find a lot of restaurants & shops nearby even supermarkets. * The down part was that it gets very noisy at night, you could hear the traffic & people on the street screaming. Plus, the mattress wasn't in its best shape.

We enjoyed our time at this hotel. The rooms were clean, modern and quiet. The bed and pillows were very comfy and we felt well rested in the morning. We appreciated that the room we booked had a smart TV that we could connect to easily and watch the Lord of the Rings. We also appreciated that there was a microwave, small fridge and some kitchen items including a cutting board. The shower was huge with great pressure and the bath products contained coconut oil and smelled great. Only complaint we would have for the room is that the pipes were noisy when the faucet valve was opened a little bit and the glass shower door scrapped against the glass enclosure of the shower. There isn't much near the hotel but walking 10 minutes in any direction we could find something to do or eat. At check-in they gave us a list of recommended restaurants nearby but we found out the hard way that some kitchens close early in Auckland. We lucked out and got some World Cup Tickets on our last day in Auckland and were pleasantly surprised that the nearby Britomart Station offered free transport to Eden Park for ticket holders and this is normal for big events in Auckland. We were about a five minute walk from the station and that turned out to be really great. Getting to the airport/to this hotel from the airport is a little time consuming so we elected to use Uber.

TLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.

Very impressive nothing to fault I will stay again and recommend to anyone good price maintained to the high standards on the scale staff were friendly and the check ins and outs pleasant greeting and farewell an were accommodating to our early check in ..Thank-you Nesuto staff

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