Hotel Auckland dengan Spa

Easy late night check-in. Staff member gave us a SIM card so that we could connect locally immediately. Very comfortable room. Easy access to all Central Business District restaurants, galleries, buses etc. but away from the CBD noise.

Awesome experience always in this luxury hotel. Oozing opulence and attention to detail faultless. The beds super comfy and ticks all the boxes. Highly recommend this Hotel to travelers

Heritage Hotel is really a grand old dame. Her floor boards creak and often I was woken up by the guests above me. The kitchen sink leaked and flooded the dining area. TV signal got knocked out by blustery winds. Internet reception in the room is rather poor. In public areas no issue. But in the rooms, bad! However, service is great. Issues reported were attended to quickly.

Beautiful hotel location, with great rooms overlooking the water. Fantastic Le Labo toiletries in the room, and a nice pool + spa. Hotel has a nice bar too. Could just do with some nicer design touches - the design feels a bit forgettable.

當時選擇了有city view的房間，因此被安排在了出了電梯口的第一間。電梯口出入的聲音以及外麪走廊人說話的聲音非常清晰，很吵。其次，由於房間地理位置是麪朝在2條街的交叉口，加上晚上酒吧high翻天的熱鬧，在房間裏聽的一清二楚。有很大部份原因應該是酒店的窗戶玻璃用的是極差的，其次是整體隔音也做的極差。因此，那一晚整整到了凌晨5點多才強行入睡，整個人疲憊不堪，心臟跳動跟外麪的音樂一起。第二天醒來后，非常非常憤怒，給前台打電話要求更換安靜的房間。酒店的前台服務態度很好，表示很理解，也快速更換了更高樓層的，靠安靜街道的房間。但是房間就沒有任何景色可言，窗戶外望出去就是齊刷刷的破樓。其次，走道上的聲音還是聽得一清二楚。 還好衹是住2個晚上，真的每次一想起來這個入住體驗，真的太奔潰。

Avoid this place like the plague. I booked the “suite cabin” for three nights and although the bed was very comfortable and the reception team were really nice there is nothing else going for this “Hotel”. From the moment i stepped into the room i was hit with the overwhelming smell of musty air. I immediately opened the A/C cover to find what appeared to be 3 years of dust buildup. I reported to the reception and was advised that it would be cleaned in the morning and to my surprise, upon returning to the room at 5:30pm it had not been done and the room had not been serviced at all. The room was dirty with mould around the bathroom skirting, dirty hand/finger prints all over the walls, all of the crockery/cutlery and glassware had to be washed as they were all still un-clean, one if the bath towels had makeup on it, the a/c was filthy, the coffee table still had sticky stuff all over it from a spilled drink and there were spider web’s hanging from the bedside lamps. When i sent an email to ask if the rooms were serviced daily (as my room was not cleaned at all) i was told that i had the only key for the room, hence why the room was not cleaned, and was asked to leave the room unlocked so that the room could be cleaned. I’m sorry, what?.. The internet is the worst ever, constantly dropping out and for the three minutes that you do have a connection you cant even load a 1 minute Youtube video as it will just keep stopping, and then eventually drop out where you will have to reconnect again.. ughhh. The bar (on the hotel ground’s overlooking the Pool) was apparently a completely separately owned business and way over priced. A chicken Caesar Salad will set you back nearly $30 and a beer will cost you $15. These are prices that you would pay in a 5-Star hotel not a shabby motel bar. The owner of the bar was outside drinking with his “buddies” and when the bar had just closed 2 minutes earlier, and I attempted to get one drink, i was told that i could not be served as the bar had closed. I asked why the gentleman standing next to me was able to order a round of drinks for he and his friends, i was told that “he is the owner”. Righto! Great look Mr. Owner!! Stay away from this place, there is plenty of better places in the area and really good air bnb’s which is where i ended up.

Staff were extremely friendly. Our room on the top floor was tidy and clean, even gave it the finger swipe, A++. Awesome location, not even a 5min walk to the Smales Farm bus station, which made it easy to get to Albany and back with no fuss. Had to call the kids to show them our spa bath/shower lol. We definitely will be visiting again

Well appointed room with kitchen utensils and crockery. The bed was comfortable, room has air conditioning and a great pressure shower. The staff were friendly and helpful. The motel has a pool, spa and sauna although be aware these aren't open on Mondays. The motel rooms are very quiet and away from the busy pace of central Albany. Great location with close proximity to Albany and the motorway

On arrival we were advised that reception had closed although it had only just gone 5:40pm, however after some effort they managed to check us in. We were also advised on the check in form that they could only offer us dinner at 5:30 because they had a large group due in. That time had obviously passed and after some debate they conceded to offer us dinner as long as we could go in between 6-6:30. Dinner when we had it was mediocre and over priced. Having been travelling for some weeks , we felt that they abused their customers by over charging because they knew we had little alternative if we wanted to eat. On getting to the room, whilst large, the covers to the bed were stained. There were cobwebs throughout the accommodation and the place was dirty in general. Also worryingly the electric fuse box was ajar because it was not fitted correctly around the fuses. The room felt like going back to the 1970s and the windows were not fitted properly so drafts could be felt coming into the room. Generally the room smelled damp. The picture on their trip advisor page must have been taken some time ago as whilst this looks like how the room could have been, it no longer looks like that now. Again the bathroom was large but the tiles were coming off the wall and some were missing altogether. The next morning we had already been told we could not have breakfast until 9am because of the large party. When we went to breakfast the party was still there and the buffet was empty apart from a few scraps. We asked if they planned to replenish it but whilst they suggested they would, this did not happen. We were offered a cooked breakfast but even that was poorly cooked with the eggs virtually fried so hard that they may as well have been hard boiled. The only redeeming feature of this place is that the views over Auckland and beyond are stunning.

We stayed one night at the motel as a result of the end of January flooding in Auckland which had caused our flight to Vancouver to be cancelled. Ian was very accommodating - when we checked in, we weren’t sure how many nights we would need as our flight had not been re-booked at that time, so he moved us to a room that was available for at least 3 nights. Our room (12) was spacious and clean and had everything we needed. The mall at New Lynn is within walking distance and has plenty of food options as well as shops. The motel provided great value for money in our opinion.