Hotel Milan dengan Bar

We booked 3 superior rooms, specifying king-size beds in our wishes. Upon check-in, one of the rooms turned out to have twin beds. After discussing it with the reception, this room was changed. Next, it turned out that all three rooms were intended for disabled people, the bathrooms in these rooms were different from the bathrooms shown both in the photo on trip.com and in the photo on the hotel website. After explaining the situation, the receptionist replied that in their system standard rooms and rooms for disabled people are not different, but in fact we did not receive the rooms we booked. The receptionist firstly changed one room to a standard one, and after several dozen minutes, changed another one. The third standard room was not available that day. As a result, the check-in procedure, which usually takes about 10 minutes, took us about an hour and a half, and during this time we were running around and moving our luggage from floor to floor. The receptionist promised to come up later with some kind of compensation but nothing was offered. And then there's more. At the end of our stay, one of the rooms was being cleaned during breakfast. When we came to the door of the room there was a sign on it saying ”do not enter, cleaning in progress”. After the cleaning was completed, it turned out that about 1000 euros were missing from a bag lying next to the TV. We went to the reception and the hotel manager, Mr. Bernardo, came out to us. The manager promised to execute an investigation and about half an hour later we received a call from him that the investigation was complete. He explained that the inspection of the cleaning staff did not reveal anything, and only suggested contacting the police. As a result, these two incidents seriously ruined our stay at the hotel, and the hotel did not provide any compensation. Non-transparent information about the conditions of check-in and, worst of all, theft in the rooms - so you should think and decide for yourself, are you ready to meet this or not. All the best.

I stayed at Ostello Bello - Milano Duomo for two nights, and it was an amazing experience. This is the best hostel I’ve stayed in. The location is very accessible, with fast-food restaurants, malls, tourist attractions, and the metro all nearby. The place is very cozy and has a warm, welcoming atmosphere, which made me feel comfortable right away. The receptionists were very kind and accommodating. I arrived very late, around 1:40 AM, but they still welcomed me without any issues, which I really appreciated. My room was also great, clean, and comfortable, with a private bathroom that made my stay even more convenient. They also offer free drinks like coffee, tea, and water, along with some nice amenities. Overall, I would rate this hostel 10/10 and highly recommend it to anyone visiting Milan.

A very good hotel at a great price. It is located right next to the train station, and everything inside is brand new; there is a complimentary bottle of cold water upon arrival. The lobby also features a coffee machine, a microwave, and a computer. The room is very clean and comfortable, equipped with a fridge, a kettle, soap, and a toothbrush. The reception staff are very polite and pleasant; they gave directions to the metro and explained how to get to the Duomo at night. They even helped call the elevator. Thank you so much! ❤️

I stayed in this hotel for one night then i paid a deposit for €20 but until now its 3rd of August they didn’t return my deposit. I emailed then 3x about this problem but until now there’s no response from them. And also the location is too far from the main train station But the amenities and cleanliness of this hotel was stunning!

The hotel is new and the staff are polite, but on the very first night, we found small bugs in our bed. The staff agreed to move us to another room. However, there were bugs there too. This is certainly not what we expected from a four-star hotel.

It is very mice hotel. The workers was so friendly and help us with a tickets concert, without extra charge. The locations is perfect, 15 min aways from the Duomo by metro and 8 min away from Navigli by foot.

The hotel was very clean,good location 8 min walk to metro and 15 min to Milano Centrale. The staff were very nice and they also offer luggage storage if you need to store luggage .

The room was basic but clean and good enough for our three night stay. We walked into the city centre (about 25 min) and we enjoyed wandering around the neighbourhood. Lots of cafes, restaurants and supermarkets nearby. It was a great location.

The only criticism I have is of the odd layout of the buffet breakfast - it’s in 3 separate places. No one explained to us how it worked and that the main part of the buffet was in a separate room which we didn’t discover until our final breakfast

Conveniently located next to the main train station. Rooms are clean and staff are very helpful. Breakfast is €14 per person and had a good variety to choose from. Would recommend if you don't need to be right in the centre near all the main attractions.