Penginapan Marriott di Beijing

30min from Beijing Capital International Airport. Booked through Trip.com cannot clock night with Bonvoy’s membership and privileges. Thus, service attitude is different or ambiguous, staying at mid-level floor. Requested to exercise least Bonvoy member privilege for late check out and it’s provided. This hotel has Marriott cafe and a Peking Duck restaurant but not noticing lounge. Opposite and next street from the hotel has varieties of Chinese restaurant which are clean and good to try.

Satisfied by the overall room condition. Clean and quiet. Friendly housekeeping staff. However, The queue and processing time for check-in are below satisfactory, we arrived after 5pm to avoid high flow period and still was in queue for more than 40 minutes, with only 4 other guests in front. Our booking included free in-room snacks, which were not provided in the room and we had to take initiative to contact trip.com's agent, who then (very efficiently) assisted to contact the hotel staff to arrange these snacks to be delivered to our room. Needed to say, if we hadn't done so, such service would not have been fulfilled from the hotel side. We acquired separate tickets for the hot spring facility located inside the hotel. The kids enjoyed the outdoor pools but the water lacked hygiene in some smaller pools, we encountered two cigarette butts disposed on the floor and individuals smoking nearby the outdoor pools which is definitely not kid friendly.

整體入住體驗非常滿意！酒店環境雅緻，硬件設施嶄新，房間寬敞安靜。重點表揚前台員工Dave，服務專業得體，辦理入住高效順暢。諮詢周邊雁棲湖出行路線、酒店配套設施時耐心細緻，講解清晰，全程熱情有禮，讓人感受到萬豪標準的優質服務。無論是京郊度假還是商務停留都很合適，下次來懷柔還會選擇這裏！ 遺憾的是，忘了拍照記錄😛下次一定補上