Penginapan Marriott di Beijing

Satisfied by the overall room condition. Clean and quiet. Friendly housekeeping staff. However, The queue and processing time for check-in are below satisfactory, we arrived after 5pm to avoid high flow period and still was in queue for more than 40 minutes, with only 4 other guests in front. Our booking included free in-room snacks, which were not provided in the room and we had to take initiative to contact trip.com's agent, who then (very efficiently) assisted to contact the hotel staff to arrange these snacks to be delivered to our room. Needed to say, if we hadn't done so, such service would not have been fulfilled from the hotel side. We acquired separate tickets for the hot spring facility located inside the hotel. The kids enjoyed the outdoor pools but the water lacked hygiene in some smaller pools, we encountered two cigarette butts disposed on the floor and individuals smoking nearby the outdoor pools which is definitely not kid friendly.

30min from Beijing Capital International Airport. Booked through Trip.com cannot clock night with Bonvoy’s membership and privileges. Thus, service attitude is different or ambiguous, staying at mid-level floor. Requested to exercise least Bonvoy member privilege for late check out and it’s provided. This hotel has Marriott cafe and a Peking Duck restaurant but not noticing lounge. Opposite and next street from the hotel has varieties of Chinese restaurant which are clean and good to try.

帶着兩位長者一起去遊雁棲湖，因為工作出差經常住萬豪，看到萬豪有個兩天的套餐就預訂了兩間，前台服務非常好！首先是門僮看到我們帶了輪椅，他立刻推來行李車，幫我們搬行李，並且一直幫忙推到房間裏放好，忘記問他的名字了，應該給予鼓勵👍。然後就是shirely，前一天訂房間時她詳細問了我們的需求，儘管我們入住當日她不在，仍然是安排的很貼心並且給我發了消息詢問是否妥當，離店時Ada同樣詢問了反饋，非常好。我們在酒店一層的中餐廳吃了兩頓飯，第一次提出了青菜有點老的問題（兩位長者牙口不好），第二次用餐時青菜特意煮的非常軟，我們很感動，因為餐廳忙沒有問到當日男經理的名字，很遺憾，長者特別感謝他們！雖然新酒店，但整個服務團隊非常專業和優秀，我們下次還會選擇萬豪