Hotel berhampiran Áras Uí Chonghaile James Connolly Visitor Centre, Belfast

I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.

Couldn't fault this hotel. Absolutely brilliant, great central location and 2 mins from the train. Staff where great, room was spotlessly clean. Perfect night away.

Great location. Room was clean and spacious enough Many historical buildings, pubs etc. Parking was really close and you get a discount. No ice available until the bar opens, which ******. Loved Belfast. I would stay again and get ice the night before.

Great location, small but clean room, friendly and helpful staff. I like the mattress, the best I had in UK! Room is small and doesn’t have kettle, but you can always have free hot water and coffee in the lobby which is so considerate!

Excellent hotel in a very convenient position in the city.Nothing was too much trouble for the staff,who were all helpful and courteous at all times.Breakfast was great,with ample choices.All staff were helpful but the names we do remember,were…Stuart,Pe**** and Emma.We would have no hesitation on recommending this hotel to others and hopefully will return in the future.Meril&Ken Lockett.

Friendly staff, stylish and quirky decorations, spacious room, comfortable beds, and toiletries smell amazing, what’s not to like? Shame we only stayed for one night, will definitely come back if we visit Belfast again.

My recent breakfast experience at this hotel had its ups and downs. First, the baby high chair was disappointingly dirty, even after I spent a considerable amount of time wiping it down with wet wipes, as seen in the pictures. The cleanliness standards should definitely be improved. As for the breakfast service, it left much to be desired. It felt like there was only one server handling everything, and it took a whopping 20 minutes for a simple yogurt to be served. I'm confident I could have prepared it in two minutes myself. Plus, the portion of yogurt was quite small, and the oatmeal was almost inedibly dry. However, I must admit that the full breakfast option redeemed the dining experience. In summary, while the full breakfast was enjoyable, the cleanliness of the baby high chair and the slow service for basic items like yogurt need significant improvement.

The welcome we received was great.. Staff are so friendly and helpful.. Dinner was lovely and breakfast just hit the spot... We definitely will say again and will be telling my friends and family about the ramada.. Hope to stay again soon.. Thank you ramada and staff

Hard to believe it belongs to Marriott, the service is really not good, stayed two days and found that they do not change the sheets at all, the location is fine, gym is good. But there are better options for the same price.