Hotel di Bergen County

Came to the tri-state area for a few days and plucked a great rate on this hotel off Booking.com. The location is sorta out there, tucked behind a gym and a bagel shop in the middle of nowhere. Eat before you come since there's really nothing else around. The room itself was a really good value for the rate. It didn't have a fridge or microwave and the number of open ports for charging devices was lacking. Some of the outlets either didn't work at all or had shorts, in the room and bathroom. There was a mix up with housekeeping and our room wasn't cleaned the first night. When it was, the towels weren't replaced, which required a trip to the front desk. The workers weren't overly polite, but whatever. Parking was free and plentiful. The lobby had a microwave. The top-floor restaurant looked like the saddest place I'd ever visited, so we ate out each night. Complaints from other reviewers about noise from the restaurant didn't materialize for us. The wifi was swift. The ice machines are inoperable on many floors, so that's a minor issue. The in-room HVAC is louder than a tractor-trailer, but you'll probably sleep just fine. It's basically white noise after you get used to it. Lack of a fridge/microwave in room is my only complaint here and we likely coulda gotten that had we paid more, but had we paid more we likely woulda chosen a place that's not in the boondocks.

We really enjoyed our stay. Only a $4.50 bus ride to NYC. Bus picks you up in front of hotel. Also close to dream mall. Rooms were clean, good breakfast, and showers were hot. Hotel is a short ride to American Dream Mall. Very reasonably priced. Will stay again.

Lokasi hotel ini sempurna, pemandangannya menakjubkan dan perkhidmatannya mesra, bilik bersih, semuanya sempurna, indah dan mesra.

I was a frequent traveler prior to covid and now starting to travel again. I have stayed at this hotel in the past but was disappointed with this visit. I got to the hotel around 7:30 after a long day of traveling and work. When i arrived i was given a low floor and informed there are no upgrades. Diamond member for years and unsure when assigning rooms they would give Diamond members a higher floor. I asked for local restaurants recommendations and she said the restaurant in the hotel. I asked for other places around the area but wouldn’t recommend anything. I asked for a list of local places and she said she didn’t have a list. She told me if i drove there that i should go up the block, make a right and i would start seeing restaurants. So much for customer service. I decided to eat at the hotel restaurant. Mistake…. Was seated right away , but waited almost 15 minutes for the waitress to approach me. When she approached, there was no warm greeting, just “what can i get for you?” I asked how the salmon was and her response was “excellent “. The way it came across sounded like that would of been the same response for any of the items on the menu. It was decent but far from excellent. I asked for a dessert menu only to be told they don’t have one but have only two choices. Cheesecake or apple pie. She said both were “excellent “. LOL Apple pie comes out. It was heated in a microwave and nothing else on the plate. No whipped cream or ice cream and not an offer of any. Apple pie was just ok, far from excellent. While eating, she drops the check on the table without saying a word. Disappointing again with service and food The room is nice, bed is comfortable. Looks like they renovated since the last time i stayed there. Nice large flat screen TV. 2nd floor facing the front you heard some traffic noise Room no longer has a bar of soap which i find disappointing. I received my bill via email in the morning only to see that the 15 food credit was not applied. When leaving the hotel i checked out and informed them the bill was incorrect. He tells me that the credit is a manual process and he will apply it. If I didn’t ask would it have been applied?? Also no question of how was your stay? Again missing out on the customer service. While the room was nice i would have second thoughts about staying here. Shame as its the closest hilton to an office i will again be visiting more often

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

Hotel is located in a very convenient place, public parking is right across from the hotel, 10 minutes walk to Time Square. 15 minutes walk train station. Hotel staff is very friendly and helpful. We stayed there for two nights, room is small and has only basics but functions, I am happy we stayed there.

Our family spent one night at the Glenpoint Marriott this past weekend for a family event. The Marriott is excellent in many ways - service, cleanliness, comfortable rooms and ease of access. Just to put this into context, two weeks prior to our event, we made the mistake of spending two nights at the hotel across the street to save a few bucks. What a mistake - we should have stayed at the Marriott. Yes, it might be a pricier option than other hotels in the Teaneck, Englewood, Bergenfield area but it is well worth it! Don't skimp on your comfort, safety and travel experience.

We stayed here as a cheaper option when visiting NY. Bus operates regularly and stops right in front of the hotel. Reception offered us a timetable. $9 US for a day return to downtown NY and journey only 30 minutes. Another day we got the bus to the huge American Dream complex which is a mall anc amusement park. Bus was $2 US and took 10 minutes. Rooms themselves a bit tired and dated, Lighting poor and stains on carpet and chair. No outlook except carpark or road. Beds comfortable and inclusive breakfast good selection and generous. Guest laundry great and affordable. Front desk staff very helpful and friendly and special mention to Jordan. Granted us a free late check out which was appreciated. If you want a cheap easy alternative to the rip off that New York is then stay here.

We had attended a concert in NYC and did a lot of research on where to stay on our way home in the the Lake George area. I researched a lot on I-87. The places were much less expensive but but also seemed a little gross. This place was a little more pricey, a little closer to the city (which was quite nice). We pulled in at about 12:30 at night and check in was easy. We had called ahead to let them know we'd be late. The man at the front desk was super polite and even offered us a bagel from the kitchen since we were so hungry. We decided to walk down the road to a convenient store that was still open. The room was incredibly clean, the bed super comfortable, and the shower was simply amazing. You would think that being on such a busy road that it would be noisy, it was not at all. After a great nights sleep we thoroughly enjoyed the free breakfast that had many options. It was a great quick stop. We will certainly utilize this place again during our adventures.

The room smelled like someone smoked but that there was an attempt to mask the smell. It took a long time to get through when calling. Otherwise, the staff was pleasant. The chair in the room was old and stained.