Hotel berhampiran Kultstatte Keller, Berlin

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

離地鐵口步行大約12分鐘路程。房間乾淨，空間大，設施齊全，隔音稍差，需自備拖鞋和洗漱用品。 前台辦理入住效率低，等待的人排着長隊。給我辦理入住手續的工作人員先忙自己手頭的事，讓我在旁邊等了很久。我中途問她什麼時候可以辦理入住，她讓我再等會，於是我錯過了參觀國會圓頂的預約時間。退房時，是另外一位工作人員，很熱情，效率高。

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.

Very nice concept for enjoying a town visit, getting to know others, have some time playing table tennis. Rooms have a comfortable size and beds are awesome. The bar area and social areas are great. And it's practical to have a coffee machine and waterkettle in the rooms. It is possible to work and relax and the Wifi is better than in most hotels that are more expensive. The only flaw was the checkin, but I am confident they will work on that.

Location was good and the main hotel room was decent enough. However, for some reason there were no handrails in bathroom or the hotel room so hanging up towels or other things was hard.

Stayed here while visiting our daughter, it is literally a couple of steps from a U Bahn station so could not be more convenient. The staff were very helpful and professional, with a 24 hour reception. You have a code to enter your room which is great so no keys or cards to lose! Our room was spotless and there were nice quality sheets on the bed. The room was very warm which was great as it was -6 C outside but we were also able to open the window for fresh air which we loved as a lot of hotels do not allow this.We didn't eat breakfast so cannot comment on this but there are snacks and drinks available to buy in the reception if you need them. Will definitely stay again when we visit.

The hotel is very well located next to a metro station and in front of it there is a bus, M85 that takes you to the main train station. The Turkish place next door offers amazing fresh kebabs. The city tour bus is just 20 min walk or couple of stations ride. The room was clean, the breakfast was having good varieties. The only missing part was the air conditioner, but the weather was good and we could sleep the night without it.

This is great if you stay in Berlin for a few days. It’s good that public transport is right outside the hostel. It’s a bit far from the main city so you will have to get a few public transport to get there. The beds are squeaky but comfortable enough. The television is in German which is expected. There is no rooms with a shower or toilet in them, so you will have to walk to the shower and toilet. It is a shared bathroom. You will need to give separate deposit if you need towels and utensils and to wash and dry your clothes. The deposit can only be made in cash. There are no bins in the room but the rooms do have a fridge and a locker and a table and chairs. The hostel is great for sleeping and then leaving the next day to do activities.

Prima, dass es jetzt direkt am Terminal 1/2 des BER nun neben dem Steigenberger auch das IntercityHotel gibt. Es wurde erst Mitte Januar 2023 eröffnet. Die Zimmer sind modern, praktisch und chic, wie die in den meisten neuen bzw. renovierten Intercity Hotels. Das Personal ist sehr freundlich und engagiert, manche Prozesse müssen sich für ein neues Team sicher noch einspielen. Man ist in ein paar Minuten zu Fuss direkt im Terminal am Check-in, ebenso am Flughafenbahnhof mit Fern-, Regional und S-Bahn-Verkehr. Frühstück gibt es ab Punkt 6:00 Uhr, da geht das Licht im Restaurant an, es gibt ein vielfältiges Frühstücksangebot. Nach meinem nicht so tollen Aufenthalt im danebenliegenden Steigenberger ist das IntercityHotel Airport BER empfehlenswert. Ich hoffe nur, dass Gäste es nicht zu oft mit dem IntercityHotel am Bahnhof Schönefeld verwechseln, die Namensgebung der beiden Hotels ist sicher nicht ganz so toll.