Hotel berhampiran Memorial plaque of Charles de Gaulle and Konrad Adenauer, Berlin

Das Zimmer war makellos sauber und komfortabel. Die Lage des Hotels war ideal. Es war in der Nähe von Sehenswürdigkeiten, Restaurants und Einkaufsmöglichkeiten, was es sehr bequem machte, die Stadt zu erkunden. Ich kann dieses Hotel uneingeschränkt empfehlen und werde sicherlich wiederkommen, wenn ich das nächste Mal in der Stadt bin.

Stayed 5 nights. Hotel in quiet street currently without through traffic as building work going on at the end of the road. Close to bus stop for 200 - we walked from main station through Tiergarden which took 45 minutes! Very close to Tiergarden (we heard nightingales) , 10 minutes from zoo. Room had microwave, kettle, fridge and stove, ask at reception if you needs plates or pots etc.. Reception closes at around 10.30pm, very helpful friendly guy. There is a lift. Didn't try cafe for breakfast as seemed pricey. There are a few tables and chairs out the front so can bring your own beer and sit outside of an evening. Enjoyed our stay, and bought travel tickets as it's about 30-40 minutes walk to Brandenberg Gate etc..

First time in Berlin, slightly further out from centre, 20 mi. Walk from railway station.

This is a very affordable 2 star hotel and it certainly feels like it. They provide the bare minimum and not much more. Our stay was OK with some disappointments. The biggest problem was the bathroom. Bathroom floor was filthy and there was quite a large amount of visible black mold on the walls. Also the area was quite shady and we didn't feel safe walking around in the evening. Service was OK and the breakfast was fine compared to the price. Air conditioning worked well. Over all an average stay but we probably would not stay here again.

If your on a holiday and need a cenral place close to public transport, but still a quiet night, it's a good place. If you're looking for a mid#town party area (sleepless nights) you're off mark here, but the price of the accom may be interesting still. if you're on business and need to get up early, you won't find sleep easily because the hotel attracts customers keen on running, shouting and being noisy in general. If you look for CoVid security, the hotel has nice rules but nobidy gives a damn and nothing is enforced. If you have a room at 6th floor, to avoid the stuffed lifts is an inconvenient choice. In general. The place is clean and well maintained, tyhe crew is helpfulp. The immidiate neighbourhood is quiet but boring. If the guest next door snores you've rotten luck, if he doen;t, it's a good night. Given the price, one could do worse.

The hotel is near the Savignyplatz station, which is a good area. Another plus was that the room was very clean. However, it should not be advertised as a hotel with a gym & sauna. The “gym” was a small room with a treadmill and a cable machine, and the sauna was not working at all. I wouldn’t have booked this hotel if the right information was available.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

This hotel lived up to my expectations. It was well located, spotless, the breakfast was excellent and the atmosphere healthy and positive. I must thank the Young lady on reception, the morning of my departure, Sunday morning, 21st May, who went to great lengths to help me get the right bus to the airport, and then the correct platform for the last bit of the journey. Her instructions were faultless. The bar, late night, was busy and the service, fast and friendly.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.