Hotel berhampiran Biserica Pogorârea Sfântului Duh Titan, Bucharest

Highly disappointed due the poor efforts from the front desk on everything. It seems the team is just trained to do the basic and avoid going beyond expectations. Problem with the deposit: blame the guest. Request to change a room: ignored without not even checking their system for availability. Call Center: never a clear answer. Facilities are fine, location is fine, but service needs to be highly improved.

Amazing hotel and great quality. Been there to enjoy the capital and I can say that the location is formidable. It’s located in the old town and just a few minutes away from the restaurants and shops. I had a good time enjoying the hotel amenities and the bedroom.

When i got there, I was told I was too early (fair enough, check-in is from 2 pm and i got there around 11.30) I had sort of anticipated this, so thought i would just kill some time at the skybar which supposedly has a great view - but much to my surprise, I was told the skybar was closed, only open for breakfast. Must be the biggest attraction of the hotel, and in their wisdom, they close it! So instead, I took a walk heading towards the parliament building which is preety close by. When i returned a while later, room was now ready but oh by the way, the lift doesnt work! So i now had to carry luggage up the fire exit staircase (room was on 4th floor). Very narrow and poorly lit, so if you have trouble walking - good luck. Just hope you dont meet somebody coming down - passing them will be a challenge :-) Reception said lift would be fixed in a day or two!! So i made it to the room and cannot really decide what to think of it. On the one hand, it was spotlessly clean and looked very new and modern but on the other hand: No coffee / tea, There was a minibar with some wine and soft drinks but no beer,No glasses to be found anywhere (so I guess, just drink the wine from the bottle),WiFi works but not very stable - keeps dropping out. At breakfast, the skybar was now open - 2 people in front of me for the coffee machine which was quite slow - turned out they were not guests - but the breakfast room staff!. When they finally had their coffee they went straigth out onto the open terrasse for a cigarette (very small outdoor terrase and the staff now occupied 1/3 of it) and started chatting quite loudly - so terrasse is just as much for the staff - not the guests only. And really - if staff of any kind of establishment wants to have a loud discussion, do so away from the guests!! Breakfast was very poor - quite frankly pathetic! - some dry toast bread, a little bit of cheese and some slices of what looked like ham/salami - nothing warm like e.g. eggs (of course the staff were busy out on the terrasse smoking and having a loud conversation). Definately not worth any money at all - instead head out for one of the many cafes very close by. The lobby has what looks like a bar, but all they sell is coffee. Big surprise to me when late afternoon after a long walk i came back, asked for a cold beer and was told they didnt have any!! You can have some wine from the minibar, but you cant have a beer anywhere. The day of departure i waited a little in the lobby for my taxi to the airport. Need to use a bathroom?? Too bad - just like the lift, out of order. This would be fixed ”in a day or 2” so clearly not a priority for this place. Wifi, although it did work in the room - no luck in the lobby - could not connect at all. The guy in the lobby was nice enough but most of the time you will find him outside, having a smoke. All in all, extremely dissapointed with this place. Wish i had gone back to Hello Hotel instead - breakfast much much better, you can

The staff was very polite and very friendly. The gym was not as expected. It has very little equipment and nearly all cardio machines were out of order.

Hotel location is great. Staff is very helpful. Room condition is great. Just the pillows are not very comfortable. Overall a good stay

I stayed here as part of a tour and while the room was comfortable, I think two nights was enough. I managed to flood the bathroom while taking a shower and I have no idea how as the shower panel was in place, it seems like maybe they were expecting that as their is a drain in the middle of the bathroom floor. Unfortunately I did not foresee this and ended up getting my towels and clothes which I had left on the floor soaked. I stuck to the bath after that! Breakfast also wasn't great, the food was okay, pretty standard but they clearly could not cope with the amount of guests that were staying in the hotel. It was really difficult both mornings to either find somewhere to sit or find clean plates, cups etc. The bed was comfortable and I did sleep well. The wi-fi was good. This was also the first hotel I'd stayed in with a kettle. Tea bags & coffee were provided but no milk. However there is a fridge in the room, so you could buy your own and store it there. The location of this hotel is about a 30 min walk to old town. Overall pretty standard accommodation.

This hotel is aesthetically beautiful, the rooms are decorated to a high standard with nothing to fault. Staff were helpful. Our only let down would be location is out of city centre a good 45 minute walk, or rely on Uber and the continental breakfast was a little underwhelming and lacked choice and variety. Coffee not served at breakfast is an extra charge which I’ve never found elsewhere during travels especially when there is no drink making facilities in the room. Beautiful hotel, location more suited for business not a city break and things like breakfast and drink making aren’t great. On a positive note the neighbours dog who visits the front door is lovely and friendly.

El hotel esta muy bien, no se merece las 5* dado su estado de conservación. El restaurante “La Cucina” esta muy bien y muy buena la comida. El JW Steak House es un robo, 80€ comer un solomillo con patatas y ensalada . …

The hotel is situated a few metres from the Gara de Nord railways station and underground station, so it is very easy to reach. The check-in procedure was fast, room clean with a large bed, toilet, shower, TV set, hairdryer etc. The door is card-operated, mine unfortunately didn´t work properly, so I had to go to the reception desk twice but the girl was really helpful. Breakfast is served in the adjacent building from 7 .00 to 10.30, quite a good range of things to choose from. Wi-fi connection strong and stable. Next time in Bucharest I will definitely try to get a room here again.

Очень хороший отель. 5 минут ходьбы от метро, всё чисто, вкусные завтраки. Дружелюбный персонал.