Hotel berhampiran Caribbean Carnival - Tour to Isla Mujeres, Cancun

Everything was good. We loved the Mexican restaurant especially a man who brought breakfast got mad at me, telling me to make space for the food. There was clearly plenty of room and it wasn't even messy, but he yelled at me with all sorts of commands for no reason. It felt like he was taking it out on me, so I felt bad, but other than that, overall the stay was okay.

酒店顯示14點入住，到16點都沒有收拾好，12點退房，到12點立刻來敲門的！時間觀念是墨西哥風格吧？早中晚餐自助餐免費，海景房很OK，這家酒店沒有Wi-Fi！沒有Wi-Fi！沒有Wi-Fi！重要的事情講清楚，甚至國際漫遊或其他手機卡信號都很差！想蹭網去廁所🚽馬桶坐着或許能連接幾秒鐘沒有密碼的Wi-Fi；毛巾不幹凈需要用卡片換毛巾（一股味兒），房間沒有浴巾和毛巾；床很舒服，電梯需要繞很大一圈才能找到；看海視頻發下去了，海景房OK，湖景不建議！可以看日出🌅

We were able to secure a lake view room one week prior to our stay. The room was nice and clean. The bed was comfortable. Bathroom was good with good water pressure. The view from the balcony was also nice. Didn't interact too much with the staff. People at the front desk were helpful and were swift in checking us in and out.

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

El hotel es sencillo, muy muy limpio, las habitaciones son tal cual como se muestran en las fotos y todo el personal es muy muy amable. Disfrutamos por completo nuestra estancia en el hotel, tiene una ubicación muy buena, nos quedaba cerca casi todo, aparte esta en una zona segura y con todo los que se requiere a la mano: hospital, el mercado 28, bancos, restaurantes, tiendas oxxo, tiendas de souvenirs y hasta walmart queda a unos minutos caminando. Sin dudarlo volvería a este hotel, fue un excelente lugar para llegar a descansar

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

Saya menempah suite dengan pemandangan laut sekitar $ 250 semalam, dan tinggal selama seminggu. Kerana wabak AS, terdapat kurang dari sepuluh orang tetamu di resort ini, jadi tempat itu kosong, dan sebuah restoran dibuka. Terdapat pasar raya di hotel, buka dari hari Isnin hingga Sabtu, anda boleh membeli beberapa barang keperluan. Ini kerana restoran hotel sendiri sangat miskin, jadi perlu menyewa kereta untuk pergi ke luar restoran untuk membeli dan makan kembali ke hotel, hotel ini dilengkapi dengan perkhidmatan penyewaan kereta, sewa kereta insurans 46 dolar sehari. Restoran di luar hotel sangat murah untuk dimakan. Pada dasarnya, berharga US $ 100 untuk membeli makanan yang mencukupi selama 3 hari dan membawanya kembali ke hotel. Bercakap mengenai kelebihan. Sangat tenang, suite dengan pemandangan laut mempunyai segalanya, microwave, dapur, peti sejuk, pinggan mangkuk, mesin basuh, sangat sesuai untuk kehidupan keluarga. Tempat tidurnya sangat besar dan sangat selesa, sangat selesa! Juga, hotel ini sangat bersih. Lokasi hotel tidak berada di daerah 7, jadi harganya sangat menjimatkan.

房間很乾凈，人員服務很好，

De kamer was ruim, het personeel was vriendelijk en behulpzaam. Helaas was het ontbijt heel rommelig, veel onopgeruimde voedselresten/borden en de zitplekken waren vaak niet schoon.