Ulasan Hotel NYX Cancun

This was our favorite stay in whole mexico!! Amazing room, the best bed I have ever slept on, very clean, suuuper friendly staff, great breakfast. Great price!

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the "concierge" (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

Balcony door/window lock was broken when we checked in. We had to call maintenence to get them to fix it.

Attitudes from the front desk is so bad!!! They are always chatting with each other and indifferent with customers! Amenities are poor as well. The shampoo box dropped to the ground at midnight…and the coffee pot malfunctioned.

The place is really good with an incredible private beach, But what really stood out to me is the quality of the service, the employees of the hotel really take care of you in the most professional and friendly way possible ! I recommend !

The room they give to me is aways lond， upstairs renovation is so lond ， never sleep well。and I change room still same ， so lond， if expect good sleep ， not here。

Location not bad, close to places around hotel zone. Food was ok, nothing special though, breakfast was better than dinner. People nice, willing to assist. Parking helps a lot. Room very humid, clothes were kind of smelling after one day from all the moisture. The window has no view, looking at some wall or sth. Really I don’t know how someone gets a good room when they book-is it magic needed?

Friendly staff, excellent food, very clean hotel, beautiful beach and great animation at the pool.

We were able to secure a lake view room one week prior to our stay. The room was nice and clean. The bed was comfortable. Bathroom was good with good water pressure. The view from the balcony was also nice. Didn't interact too much with the staff. People at the front desk were helpful and were swift in checking us in and out.

Great

Hotel maravilhosooooo !! 🤩🤩🤩🤩 atendimento de excelência!! 👏🏻👏🏻👏🏻🤩🤩🤩🤩😍😍😍😍 ótimos atendimentos em tudo!! Hotel 🔝🔝🔝🔝🔝 agradeço em especial a recepcionista Maike👏🏻👏🏻 ela é muito muitooooo querida, amável e gentil!! Vou recomendar este hotel para meus amigos e pretendo voltar em uma próxima viagem neste hotel !!

Instalações bem cuidadas, limpeza impecável. Recepção muito agradável, todos muito atenciosos. A comida é variada e muito boa. A localização é ótima e a vista dos quartos é incrível. Perto do shopping mais chique de Cancún (La Isla). Ótimas opções de bebida e comida no restaurante. Piscina com música, boa parte do dia. Bom trecho de praia para caminhar. Aluguel de jetski na praia em frente ao hotel.

Bardzo dobry hotel za niewysoką jak na lokalizację cenę. Dobra taqueria na dole!

신혼여행으로 짧게 호텔존에서 머물기 위하여 예약했는데 뷰가 너무 좋고 라이슬라와 가까워 위치도 좋아요! 호텔도 쾌적하고 좋았습니다! 조식도 종류가 많고 나쁘지않아요!!!