Hotel berhampiran Playa Ballenas di Cancun

Overall this is a decent resort with a good amount of entertainment for a younger crowd. There are lots of options for dining but if you spend your time in the buffet, the options will get a bit repetitive and are lesser in quality. There are different shows and parties each day with a new theme to keep things fresh. The staff are nice but do expect to wait in a line for drinks at most any of the bars. The rooms were clean but are beginning to show a bit of their age. Check in was smooth and checkout was even easier. They do offer Covid testing if that is something that you will need but be sure to book when you arrive as time slots can fill up quickly. Overall, the strong points of this hotel are the massive and beautiful pool, a long and well maintained beach, many options for dining, and a fun and active atmosphere.

Saya sangat menikmati asrama ini! Ia mempunyai getaran yang baik dan orang-orang sangat akomodatif! Ia juga berwarna dan saya suka orang dan kawasan umum. Asrama ini sungguh sejuk tetapi menyeronokkan pada masa yang sama!

I booked the Pyramid - Ocean Front room with two other couples based on the online reviews and the fancy brochure I perused online and I wish I could give it 5 stars. To begin with, I booked the Ocean Front room as this was supposed to be an adult-only block of rooms, yet they were not -- there were families with children in this block of hotel rooms, which was quite annoying as I was charged more for choosing the ocean front - adult-only room. Having to go up a set of stairs before reaching the elevators that would take us to our hotel room -- with luggage, mind you, was not fun at all. A huge design flaw. Check-in was fairly quick because we booked the rooms with the black wristband and so that was okay--we avoided a long line. The rooms were clean but the two bathrooms were extremely dated--not at all what you see in the pictures. The pillows were awesome and the bed was comfy enough. The alcoholic beverages were awful, awful, awful. They were extremely watered down and quite frankly a huge disappointment. The choices were extremely limited and what they offered was not good at all--not even the margaritas. The food was okay at the two buffet halls that we frequented----and as with every other review--we couldn't get a reservation at Careyes or Benazuza the nicer restaurants on the property--as they were booked well in advance. The Italian restaurant--La Trattoria was horrible--the food was undercooked and flavorless. We ended up leaving the restaurant and going to eat at the buffet hall--which is where ate for the rest of our stay. There's a lot of walking and a lot of little bridges throughout the property so wear comfortable shoes. The pool was nice and clean, but there wasn't really an adults-only area. We had no trouble finding lounge chairs and if you sit away from the swim-up bar, they do have poolside servers offering drinks--but again, watered-down versions of any alcoholic beverage requested. To get to the beach get ready to go down a huge set of stairs -- the water was very choppy, but if you like the waves like I do, then you'll definitely enjoy the beautiful blue-green water. If you booked your stay with JetBlue Vacations --as we did -- and you added the free transportation (Insider Experience) be sure to schedule your departure well in advance (3 days) or you will have to pay for a taxi to take you to the airport because they will not pick you up nor answer their phone. Also, have your info handy when you arrive at their bus/taxi pick-up location as you're going to need it to even get on the bus to be taken to your hotel. All in all a big disappointment--so I'm glad we only booked a 4-day/3 night mini vacation. We made the best of it and it was nice to get away, but we will definitely not be returning to this property.

Aside from the Brazilian restaurant the food was awful. Like everyone visiting the resort who we met was talking about how bad the food was. I mean, really really bad! We were told the Italian restaurant, Da Vinci, was the best… the pasta was overcooked and the appetizer on the members menu was terrible. The rest of the food was just ok. The positives: the staff was friendly. The resort was very clean and well maintained. We enjoyed the activities at the main pool. The view from our room was great. Jimmy and Lizette at the Brazilian restaurant were incredible! Jimmy has the most energizing personality and really loves working there! Lizette is so kind and honest. We really enjoyed having them serve us. Another negative was that there was construction in the room next to us and across the hall from us and I believe above us as well. Every day beginning at 9:30 the construction would begin. Luckily we are not late sleepers and didn’t come back to the room for naps, but it was frustrating to not have the option to sleep in and rest in the room. But really, unless there is a huge improvement in the restaurants we will probably not stay there again. Yes, we became members, but will probably just give our vacations at the Wyndham Grand to friends or family. We got the membership for the deals at other resorts nationwide.

I have stayed in many Selina hostels but this is not one to rave about. The hotel is very basic and dated. It had what it needed but nothing above and beyond. Pool was dirty with a layer of sun cream on the surface & plant debris. Duvet in bedroom had no cover and the bed had been made with the sheet over the duvet so we had to pull it apart to put the sheet under the cover for hygiene reasons. On the plus side there is a lovely view of the lake, lots of cool iguanas around the pool & it’s walking distance to the main ***** without being too noisy.

Hotel ini tidak kurang daripada kemewahan. Kelihatan mungkin sedikit lebih panas tetapi ia adalah satu kelegaan yang hebat dari haba yang baik. Kami menyukai penginapan kami di sana!

Les photos sur Trip sont 10 fois mieux que l’hôtel en lui même la douche est froide il n’y avait pas la télécommande de la climatisation et ils prennent des frais à votre arrivée pour le nettoyage de la chambre ce qui n’est pas inscrit sur la réservation sinon dans l’ensemble sa reste correcte pour passer quelques nuits dans l’hôtel mais sans plus.

Little bit boring hotel for families but location is amazing , beautiful sea view from hotel and rooms..... is a hotel for repeat in future travel

Hotel was ok for the price we pay. Need a lot of work to be on Hotel Zone. But it can turn beautiful, view was amazing, front desk personal amazing very helpful with directions and information also the people at the gate and the shopping store.

Hotel is spacious and has a nice beach area. Perhaps they have many stairs for some people, as the hotel is built uneven, was no problem for us, you can always take the lift. Liked that they have adults only pools and also the do night Dj music and lights for everyone to enjoy! The room we booked was not available but as to compensate they gave us ‘all inclusive’ bracelets and that made up for it.