Hotel berhampiran Church Street Methodist Church, Cape Town

The hotel has absolutely stunning interiors and beautiful elevated garden views from the restaurant. 10/10 for the hotel interiors and also for the beautiful manicured gardens. Dinner at The Conservatory was great. The staff try very hard to provide good service and are friendly and courteous, but we found that there was sometimes confusion at reception and the spa staff, and sometimes inaccurate information was provided. A special mention must go to Lisa at the restaurant - it is our second encounter with her (we have visited the restaurant a few times previously) and she was delightful and accommodating on both occasions that we encountered her. I had a massage and the massage itself was absolutely first class, so well done to the masseusse on her technique. Unfortunately the spa is being renovated, which I was not aware of at the time of booking my package, and this somewhat takes away from the 5 star escape that one looks forward to when doing a staycation. The minibar is complimentary, unless you refill, which is a great value add. One element which took away from the experience is that the bathroom, which appeared fresh from an aesthetics perspective, did not have a fresh smell, which both my husband and I found very noticeable. However, since we were only there for a night, we did not raise this as we didn't want the inconvenience of someone coming in to clean, or switching rooms as we had already settled in so we bore with this, but this aspect was not pleasant. Many thanks to the staff for welcoming us.

Lovely stay at Newlands Peak Aparthotel. Quiet and clean location. The apartment itself is very modern and has everything you need. Everything looked brand new! The swimming pool on the rooftop is absolutely breathtaking. Very relaxing. Spacious place on the rooftop to workout and braai. Thank you for a great stay!

What a beautiful home from home experience! This Victorian family home turned guesthouse is a hidden gem. Full of fascinating antiquities, including family portraits and floor to ceiling books in the library! The breakfasts are delightful with lovely touches including our favourite- the homemade marmalade from the oranges in the garden. Our bed was very comfortable and our ensuite newly refurbished to a high standard. Our host Janette couldn’t do enough for us and made a restaurant reservation for us and sorted our transport to the airport etc. A hidden gem herself! The location is perfect too - walking distance to Newlands Quarter and many decent restaurants, also only a short drive to the beautiful Kirstenbosch Gardens. We recommend Janette and Westfield 100 %

Location was everything! Beautiful hotel!

Very nice modern and luxurious decor, proactive and welcoming staff. Rooms are quite cosy, would recommended for couples or solo/business travellers. The bar and restaurant services delicious and decadent food. Location is very central and close to everything, but would receive recommend vehicle access, as there are not many things in walkable distance. Has a great night life scene, is popular amongst very hip club hoppers and social scene.

Overall a good experience at the hotel. Was greeted promptly by a staff member. Got a good room on the highest floor and the hotel was smelling of Indian spices (what a great way to start off). It was the slow season so two of the three elevators were operating. Did not wait that long. The rooms were small. Would recommend only staying about three nights. Great for people traveling business. Breakfast was good and had good seats. Wasn't crowded and did not need to come at a specific time. Laptop vault worked. The adapters did not. Luckily I got some Euro plugs which actually worked in the bathroom area (no where else). There is a USB port by the bed but those are not that quick. Wifi was good in the room but not that good in the lobby. I slept comfortably and it was quiet. Easy to get Uber. Would stay again (if I am on a short business trip). Tip: Do not exchange money at the lobby UNLESS it is an emergency. Also, know where you go and do not look lost.

Room and especially the bathroom were small but adequate for a few nights. Breakfast in the attached restaurant was good with many options and an omelet station. There is a market that sets up every day in the square directly across from the hotel, however, this was not an issue. Our room did not overlook the square but overlooked rooftops. The bottom half of the window was frosted to block the rooftops. The rooftop pool and pool area is small. The location is the best reason to stay here. With your back to the market, walk down Longmarket or Shortmarket street to catch the Hop on Hop Off bus on Long street or continue to Bree Street for restaurant options including Hacienda (Mexican obviously), Burger & Lobster (limited but excellent menu and great bar). SCAM One evening, when we were heading to Bree Street, we were stopped by a gentleman with a security lanyard telling us the street ahead was closed because they were filming a movie. We could pass if we scanned a credit card into a wall mounted device. No charge but they need our names to protect the filming equipment. We declined and went up another street to the restaurant. Road not blocked, no filming equipment. We were glad we were suspicious. Amazing how you could be duped by a security lanyard.

I had an absolutely terrible experience at this hostel, from check-in to check-out. The rooms are dirty, and messy, power outlets so loose one can't put the plugin in, the shower has barely warm water; the rooftop terrace that they brag about online has just very uncomfortable picnic tables, which make it impossible to hang out there for longer than few hours; the kitchen has cockroaches; staff is rude, slow and irresponsible - never sent me the extra blanket I requested since the room was so cold; if you are a girl staying in the dorm, know that they going to check in drunk man with no luggage at the middle of the night, making you feel insecure; wifi doesn't work properly in the room. Plus, I had an absolutely terrible check in experience, waiting for over 7h for my room. I arrived at the hostel at 6:30 am and was greeted by the night staff, who got my documents, and confirmed my booking but informed check-in was just 3pm but would check if my room could be ready right after check-out time. I asked to leave my luggage in the reception (which is a service that it said to be included) so I could go explore, and the night staff said it wasn't safe, therefore, I was condemned to sit at the reception and wait. At 7am, there was a shift change and 3 new receptionists came. These receptionists saw me sitting at the (very uncomfortable chairs at the) reception but did not communicate with me - they were too busy scrolling on their social media, looking at their phones the whole time. Check-out was at 10am and I saw all guests leaving and waited as, in theory, soon my room would be ready. At 11:30, I finally walked to the receptionist to discover they had no idea who I was - how come someone is sitting at their reception for 5h and they just don't think who could that be is beyond my understanding. The lady informed me she would talk to housekeeping to get my room ready as soon as possible. That took another 2 hours; When I talked to the housekeeping, they had no idea that I was waiting for the room. The staff has no communication at all among themselves. Naturally, a hotel has a minimum guaranteed check-in time (which was 3pm), but every hotel I have been to around the world, when they have a guest that arrives earlier and is waiting at the reception, have the courtesy to try to get the room ready as soon as check-outs are done, putting a priority on that room for housekeeping. In total, I waited for 7 hours after an overnight flight that I was extremely tired and just wasted half of my first day in CT due to the hotel irresponsibility, disorganization and neglect.