Hyatt Regency Lanzhou is located along the graceful Yellow River bank and close to CPC Gansu Provincial Committee and Dongfanghong Square, scenic spots and prosperous shopping districts are within easy reach, the transportation is convenient. The hotel has 383 guest rooms, with the room area starting from 45 square meters, all guest rooms have the Yellow River, mountains and bustling city view, the room facilities are perfect, free high-speed wireless network allows the guests to communicate with the world anytime and anywhere, the guest rooms are equipped with the high-end toiletries and luxury Simmons Beautyrest Black bedding, creating comfortable and relaxing living experience for guests. Three halal dining restaurants include Market Café, Xiangyue Chinese restaurant and Yun Hot Pot restaurant to provide all local and international dishes. The Lounge located on the 16th floor of the hotel has a panoramic river view, making the guests in a completely comfortable world. The fitness center provides professional fitness equipment from the famous Italian brand “Technogym” and the hotel has indoor heated swimming pool, indoor golf and indoor squash. The hotel has 1,500 square meters of meeting rooms and banquet facilities including two banquet halls of 500 square meters, 8 multi-function meeting rooms and 3 VIP lounges, four of the meeting rooms are interconnected to meet different meeting needs.
"We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area."