Terletak di Aqaba, Al Manara, a Luxury Collection Hotel, Saraya Aqaba berada di tepi laut, dalam lingkungan 15 minit berjalan kaki dari Early Islamic Ayla dan Taman Air Saraya Aqaba. Hotel pantai ini berada 1.2 km dari Palm Beach dan 1.4 km dari Masjid Sharif Hussein bin Ali.
Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Setelah berendam seketika dalam salah satu daripada 2 kolam renang terbuka, anda boleh meluangkan sedikit masa di pantai persendirian. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan kedai hadiah atau gerai surat khabar.
Nikmati masakan Mediterranean di Taybeh, salah sebuah daripada 3 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 2 bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan limousin/kereta bandar dan daftar keluar ekspres. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala letak kenderaan valet percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 207 bilik berhawa dingin yang menampilkan bar mini dan pembancuh kopi espreso. Katil anda disediakan dengan gebar bulu kapas dan cadar Frette Itali. Bilik mempunyai balkoni persendirian. Televisyen skrin rata 40-inci dengan program satelit disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan tab mandi dan pancuran berasingan menampilkan tab mandi rendaman dalam dan hulu semburan mandi hujan.
"We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!"