Dengan menginap di Daiwa Roynet Hotel Naha Kokusaidori, anda pasti dapat berehat selepas seharian perjalanan.
Terdapat restoran di tempat penginapan ini yang menawarkan pelbagai pilihan tempat makan untuk anda.
Di hotel, terdapat juga kemudahan mesin layan diri. Untuk keselesaan tambahan, pertukaran mata wang, percuma storan bagasi, pencuci kering dan perkhidmatan dobi turut disediakan di tempat penginapan ini.
Tetamu yang tiba dengan kereta boleh menggunakan tempat letak kenderaan tempat penginapan.
"We arrived at the hotel reception at 8:00 p.m. on May 12 to check in and collect our room key, and we encountered problems we have never experienced before! At first, the check-in procedure only took about 5 minutes for Room 524. However, when we got to our room and opened the door, we realized it was not the room we had booked. This room has two single beds, which is completely different from the double bed room we reserved. We then went back to the reception desk to ask the staff to switch us to a double-bed room.
But all three reception staff said they did not have any double-bed rooms. We kept asking further questions. We had booked a double-bed room a week earlier and had already paid all the charges—so why couldn’t they arrange a double-bed room for us?
One of the female staff members, who appeared to be of Indian origin, used a translation device to translate into Chinese for us. She pointed out that we had not selected a specific room type, and that guests have no right to choose any room type; we are only allowed to receive whatever room type the hotel assigns. At the same time, she also mentioned that the Room 524 they gave us was much larger than the double-bed room we requested, as if they were offering us an advantage, and that they would not arrange a double-bed room for us.
After that, I argued with them multiple times and showed them again and again the confirmation emails and payment emails for our booking. This back-and-forth took more than 45 minutes. During that time, the reception staff treated us very poorly and constantly told us to “wait,” each time requiring us to wait 5–10 minutes before they finally kept talking to me and dragging the process out. Only then did they give us Room 1209. Even so, we still had to take all the luggage that had been placed for Room 524 and move it down to the reception area, and then carry it back up to Room 1209. We finally managed to have dinner only after an hour. Therefore, if you are assessing their service, it should be zero points.
I have stayed at the Daiwa Hotel in Kyoto and near Himeji Castle, and I have never encountered this kind of problem. This time, I have completely lost confidence in this hotel group, and I have serious doubts about their integrity. After this, I probably will not book this hotel again. I would really like to understand why the hotel rooms booked through your website have ended up with problems like this. I hope Trip.com can look into it thoroughly, and respond to me within two weeks."