Cari Kotej di Phuket

"Nice resort, clean, good services and good breakfast selections. The location is on the very top of the mountain, the last ~100meters is so steep that some small grab cars can’t even get up to the hotel. Hotel shuttles go to Patong beach 4 times a day. If you’d only stay in hotel enjoying the pool, this is a good place. Or if you’d like to visit other places in Phuket, think it twice."

"My wife and I had the most amazing time at the Surin Phuket. Everything from the room to the food to the service was impressive and impeccable. Although the location is relatively remote compared to all the other things in Phuket, after going to experience all those things it makes you appreciate the serenity that the hotel offers. They make you feel at home and comfortable at the place. The stairs to everywhere can be a little debilitating, but I think everything else more than makes up for that. Shout outs to some specific personnel: we really want to thank Andrew Pape, the Executive Assistant Manager, who consistently went out out of his way to check on us almost every day we were at the hotel, have great conversations, and was super accommodating to help with any issues we had. We also really want to thank Meen Lim, one of the staff who went above and beyond to help get things for us for my wife’s birthday, and was super personable and invested in us our entire stay. Because of them and the work of the entire staff, we would recommend this place to anybody who wants a relaxing luxury experience."

"It is a truly wonderful hotel, beautifully blending Phuket cultures with modernity, with a character. Our room was spotlessly clean, thanks to Rayya who cleaned our room the last 4 days, with heart. Breakfast was amazing. And many thanks to Yeam who helped us book all the taxi and massage, making sure everything was smooth. The swimming pool was great too, where you can eat and swim at the bar all day long. This is not just another luxury hotel, this is a luxury hotel with a real local touch and hospitality. Highly recommend if you want to have a mental reset!"

"ที่พักตกแต่งสวย สบายตา สีไฟในห้องละมุม ทำให้หลับแบบสนิท ดูใส่ใจรายละเอียด หน้าที่พักมีสระว่ายน้ำ และห้องซาวน่าเเบส่วนตัว เลิศมากๆ เช้าๆจะเห็นนักท่องเที่ยววิ่งออกกำลังกายด้วย ดูอบอุ่น และมีสถานที่ ขึ้นเขาเทควิวเห็นวิวทะเลสวย เก๋ๆมากๆ รอบๆที่พักจะมองเห็นแนวต้นไม้เขียวๆ สดชื่นสมชื่อโอโซนเลยครับ เสียดายมาแค่วันเดียว ค่าที่พักไม่แพง กับสิ่งอำนวยสะดวกที่จัดไว้ให้ โดยรวมถือว่าคุ้มค่ากับราคาที่จ่ายคะ"

"I’m out of words with this one! Was supposed to be the Grand romantic stay of our honeymoon here but from the check-in, everything changed. I contacted the hotel 2 days earlier to book in my boat transfer for 2pm. On the day, We arrived early to a crowded lounge with no places to sit down and had our bags tagged with 14:00 on them, comes the boat and somehow people get on and no one says anything until I ask one of the staff and she simply goes “ Oh because safety, you have to wait for the next one in 10 minutes”. That was a lie and it would’ve meant a lot not being lied to in order to relax cuz it did anything but that. We ended up on a boat finally at 3pm. We checked in to a beautiful room and the host “Don” was very helpful getting to the room and explaining surrounding. He was also nice to give us a late check out the next day. At night, we attempted the 3 restaurants they had were “It’s everything” restaurant told us “Here is buffet only l, if you want a la cart go to the Italian restaurant”. So we went down to “Eat” restaurant and studied the menu for about 20 mins, my wife went up to the cooking station and asked if she can order and they told her we’ll come to the table. We sat there for another 6 mins and then decided to leave as we couldn’t really understand what’s happening. A lady came following us saying “I’m ready to take your order now” which we appreciated but was a bit late for that. Same thing happened in the Italian restaurant as I memorized the menu but no service to even tell you if I should keep waiting seated or just go up and order. Finally we went back to the room and ordered room dining and thank god that worked. The next day breakfast came to even add the shock “If you can believe there’s more”. A small restaurant with few stations to a massive crowd that was even hard to move around. At one point I was just standing and waiting the coffee machine for someone to come and fill water and milk and I hoped if I knew where they were, I would’ve done it myself and saved us all the wait. In honesty I was hungry but I took what I can get between the crowd and had a small plate as seen in photos just to get done with this wild experience. I’m not really sure what went wrong, I’m left to think maybe it was because I booked through a third-party agent l, or maybe they’re busy or understaffed or even more wildly, maybe it’s my looks and color! I don’t know it could be anything to be fair, the one thing it can’t be is calling anything but the room a 5-Star hotel / Experience and maybe that’s what it is actually. Just a beautiful cosy room is all they can provide for a 1 night @ $625 AUD mark. So if that’s your thing, fair you might enjoy it but I’ll also tell you that our other 3 previous stays in Phuket were all half the price of this and lightning years exceeding the service and quality of this."

"I was there for my family vacation, the property is amazing with so much to do, the staff is super sweet, the breakfast was delicious and extensive. Something to note is that their beach is rocky and not sandy, beach shoes will be a life saver.  However, I had left my personal umbrella to drain outside my room which went missing, and the staff were unable to locate it. It was quite upsetting. They did offer their hotel umbrella to take back, which i couldn’t because of the size. So that was the drawback of my stay there. Besides that, all was well."