Hotel berhampiran Charles II statue, Edinburgh

I visited the W for the first time on Friday evening. From the moment we stepped through the door the experience was exquisite. We didn’t have a reservation however sitting at the bar in the upstairs lounge was wonderful. We met the lovely Sumith who educated us on everything wine related. Edson our bartender made some delicious cocktails. The experience was perfection from start to finish, I cannot wait to return!! To finish off our wonderful evening we were given access to the 12th floor, just WOW. I’ve not seen views like these in Edinburgh!!

Hassle- free check-in. The room is very simple and basic and will have what you need for your stay (minus the shower gels and shampoo and toothbrush). Pefect if you only stay in your room to sleep after a long tiring day of touring. Location is perfect and very convenient. Close to tram and bus stops. Walking distance to most of the city attractions. We had a great stay and an even more lovely view of the edinburgh castle every night from the hotel room. We have two mid-sized luggages and it was a bit tight to move around the room. But overall, would recommend and would stay in the hotel again.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

So.. where to start.. Checked in and was given Room 100.. Room 100 is on the ground floor right next to reception and with a window over-looking the main road.. If you like the constant noise of doors slamming, listening to large groups chatting in the reception area and constant noise throughout the night then this is the room for you... If you like a nice nights sleep, then I'd honestly think about finding a better hotel (there's a lot of great other options in the area!).. Worth noting that WiFi works in reception, but doesn't even extend to Room 100 which is about 15 feet away from the main reception desk!! Not a great stay... Never Again !!

Our experience at this hotel was good, as expected. It was good value for money, the buffet breakfast was good, service was good! No complaints really!

The most amazing hidden gem. Great deal for one night b&b even though it was 6 Nations rugby weekend . The room was extremely comfortable with beautifully scented locally sourced shower gels and shampoo in the immaculately presented bathroom . As for the staff …despite being extremely busy everyone we came across had a smile and helpful conversation . The receptionist even took us to the gate to guide us to the bus stop having printed off a timetable . Only 10 minutes and £2 into the city centre . £9 for taxi back so with the cost of city centre parking it’s a no brainer to use the free onsite parking . Breakfast did not disappoint either and was far from ordinary and totally delicious . Sadly there was no time to sample other meals however …I we shall be back ! Very well done .

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

The place is centrally located with most of the city's attractions within a £10 taxi ride. The place is pretty basic 2ith clean beds and hot showers. There is no reception and you enter using a key code which will either be WhatsApped or emailed to you. Please call in advance in case you did not get the key code details to avoid last minute surprises.

We stayed for 2 nights at Pillars House. Edna and Craig were very responsive to emails ahead of our stay and even though there wasn't a hot breakfast, I appreciated the well stocked fridge and pantry complete with Irn Bru. The room had every necessity, including a hair dryer. We had a room on the second floor in the back, which was very quiet overall. There is no elevator, so if you need that, you may want to inquire about a ground floor room. The location is great- very convenient to the tram line which will take you toward Ocean Terminal (to see the Royal Yacht Britannia) or down to the city center with convenient stops at Princes Street and St Andrew Square. It's maybe 60 minutes from the airport via the tram (use the Foot of the Walk stop). Coming from the US with an early arrival (meaning middle of the night for us!), I appreciated the 10AM check in time. It can be quite a drag (sometimes literally) when you can't check in until the afternoon after a long overnight flight. Thank you Edna and Craig!

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.