Cheval the Edinburgh Grand

This is our 2nd time stayed at the hotel. Unfortunately this time we didn't get the ROOM#203. We were assigned to room very groomy then changed to room601 then finally to 604, thanks to Ms Joe, she is very attentive & helpful on Christmas eve. Breakfast started really late at 8.30am , but the staffs are very attentive & caring. To enjoy this hotel next time I must request.to BoOk Room 203 again

I never stayed in an apartment style hotels. This hotel have changed my mind. We were 3 . The space was enough for 4 or even 5. Very clean. They thought of everything , even the bottle of milk in the fridge 😊, Staff were very pleasant and friendly. Location was amazing 👍🏼.I’m coming back to Edinburgh and this hotel is the place to be. Thank you for everything

This was my second visit to this gorgeous hotel. My fiancée and I had originally planned to stay for 2 nights, but when we woke up on the third morning, we decided to stay an extra night - because of the hotel's exceptional service. We never knew at the time that this decision would be our nightmare. We were exhausted from our day in the city and were trying to sleep. But to everyone's surprise, the fire alarm rang 2 hours after we had fallen asleep. We woke up from our dream, my wife didn't have time to change her shoes and was rushed to the road across the road from the hotel wearing only her hotel slippers and watched as two fire trucks pulled up in front of the hotel and the firemen entered the hotel. It was raining heavily and my wife was soaking wet from the calf down as the two of them watched the flashing lights of the ambulance trucks in front of the hotel gates. I took the coat I was wearing off over her head, but it still didn't stave off the high fever she had back at the hotel, thinking to myself that the hotel would surely give us a fair compensation. After the fire was over, the sound of the alarm was all in our heads which deprived our sleepiness. We complained to the hotel about it, the employee Ayoola, at the front desk wearing an orange warning vest. “That it was a false/fault alarm, there were no injuries or deaths, so there was nothing we could do other than delaying the fire for an hour until 12am”, He said. After nearly five more minutes of interaction with him, the scenario under his breath was changed to a delay to 1pm. And we were told to contact his supervisor if we had any doubts. So I gave him my mobile phone number.At 10.42am the supervisor Christine called and spoke to us in a negotiating tone, even apologising with a "what can you do about it" attitude. After some negotiation, she finally agreed to extend until 3pm, just because the housekeeping team will be off clocks at 3pm. We felt no respect throughout the whole incident - I don't know if it's because we booked the lowest level of “luxury open plan studio” in Cheval the Edinburgh Grand. Maybe if we have the financial means to afford a higher class suite, the hotel will show us a bit more respect. That's all for now, I'm going to make my wife a cup of hot ginger lemon tea and I just hope the love of my life makes a speedy and healthy recovery.

The best hotels I ever visited. Located in the centre of the city centre near a famous Indian restaurant, and close to Mc and KFC as well ＞~＜ it’s super convenient to go everywhere. Must be my choice for next time travelling in Edinburgh!!!

Beautiful hotel, attentive staff. A++++

Great location, lovely self contained room