Hotel berhampiran Lady Stair＇s Close, Edinburgh

I really enjoyed my stay at the Hilton Carlton, reception staff were very friendly and helpful. The hotel is very central to everything right in the heart next to the busy bustling city centre. My room I booked was a King Deluxe very spacious, clean, quiet room my en-suite bathroom was a wet room lots of space, I found no fault with my room. I ordered the continental breakfast in the morning staff were efficient, and the buffet breakfast offered gave a lot of good quality choices unlimited hot drinks, fresh fruit, yoghurts, cereals, toast, plenty on offer. I used the express checkout box as I was leaving in the morning there was a long queue as many guests were checking out so that suited me thank you so much to all the staff I had a wonderful experience.

First of all I would like to say I am dissapointed , we stayed in the KM apartment and was nothing like the photo’s! The apartment was much smaller, shower didn’t work correctly and was miniscule and even so the thermostatic adjuster was terribly placed behind the sliding halve door soaking you in freezing water every time we tried to turn it on aswell as this the shower temperature was temperamental and changed hot and cold in the shower ,bathroom was tiny and felt dirty, the kitchen was very standard, I was under the belief that the bedroom floor would be much bigger but was tiny, the TV didn’t work as it should the ironing board was broken. The window view was terribly looking directly into other windows and a wall. When arrived I had to park at the NCP car park which was about a 10/15 minute walk away from the foyer but did receive a discount on it. The apartment was in a Mecca for university students and finding our apartment was like a maze, the price of the stay at this apartment was very overpriced for one night I could’ve payed roughly the same amount for the same night at the Sheraton and sure I would’ve had a much nicer stay! I hate to write bad reviews but the stay at KM apartments was very disappointing, I truly wish I booked to stay the night at the Sheraton in Edinburgh instead! I seriously doubt I will ever stay at any KM hotel/apartment again after this I had high hopes for a spacious up to date apartment but was dissapointed. I hope they contact me and rectify and out belief back in me for their business.

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

The most amazing hidden gem. Great deal for one night b&b even though it was 6 Nations rugby weekend . The room was extremely comfortable with beautifully scented locally sourced shower gels and shampoo in the immaculately presented bathroom . As for the staff …despite being extremely busy everyone we came across had a smile and helpful conversation . The receptionist even took us to the gate to guide us to the bus stop having printed off a timetable . Only 10 minutes and £2 into the city centre . £9 for taxi back so with the cost of city centre parking it’s a no brainer to use the free onsite parking . Breakfast did not disappoint either and was far from ordinary and totally delicious . Sadly there was no time to sample other meals however …I we shall be back ! Very well done .

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

It's a lovel hotel located near the queensferry. People are helpful and warm! We got all we need and there is a Tesco near hotel. The room was clean. However, the only problem was that the exhaust fan in the bathroom. It turned on automatically from time to time, and turns off automatically after a while at one night. It would be a bit disturbing because there is no button to turn it off. In addition, the lighting in the room is relatively dim, which may not be easy for people who like a brighter environment.

Hotel located suburb of edinburg … you need to walk 15min to the bus stop and take X55 (prefered day pass ticket) to the city center and took 50minutes

Very good happy Staff are very nice

We stayed out of Edinburgh as much cheaper than in Edinburgh on a busy weekend - went to watch Harry Styles at Murrayfield! The first night wasn’t great as our room was noisy as the window wouldn’t close and at breakfast lots of items were not topped up. However, the staff moved us the next day and breakfast was much better stocked the next 2 mornings. The staff were so friendly and helpful - particularly Clare and Kayleigh. It was very easy and cheap to get the train into Edinburgh