Hotel Mesra keluarga di Granada

My family stayed two nights in this hotel on a tour of Alhambra Palace. The outside common area of the hotel, including the dining room, was very well maintained and could deserve a 5-star rating. The rooms inside were a different story. We occupied two rooms. One was a “superior deluxe room,” and the other was a “classic city-view double room.” Both had the same price tag. The deluxe room was spacious and well-lit but had an odd arrangement with a useless bathtub in the center. Moreover, the room smelled of sewage when we entered the room—which I notified the management. They disagreed and claimed there was no sewage smell. I did not appreciate the response, as all four of our family members smelled of sewage. Nor did I escalate the issue, as our stay was short. The city-view room had a small window overlooking the city without much viewing space. The room was tiny, with two twin beds packed in the room, and was poorly lit. It felt like being in a prison cell. The shower doors in both rooms did not close fully, so the water splashed out. In short, both rooms were substandard and did not deserve the price tag at all. My recommendation to travelers is to stay elsewhere, and if you need to stay there, avoid the small “city-view” rooms and Deluxe Room #331 that smells of sewage. I got to love Spain and its people who are very friendly and helpful, but not this hotel.

We had a wonderful experience at the Gran Via. The rooms were impeccable; over a couple of different stays in December & January, we tried a regular room as well as the suites, all were lovely. I particularly recommend the junior suite with the mural on the ceiling (room #6), it was a really special room. The spa & hammam were small but really nice, a perfect way to decompress after work, skiing in the Sierra, etc. The location of the hotel is very central to the Granada cathedral area, as well as the Albaicin. Walkable to many restaurants, bars, & tourist sites. And the rooftop has beautiful views of the cathedral and the Alhambra. What really stood out is the service. The staff was very attentive and went out of their way to make us feel welcome & comfortable. Would definitely stay at the Gran Via again next time I'm in Granada.

I extended my stay at the hotel because there were issues with my booking at another hotel. The second stay was better than the first one and there were no visible stains. The hotel is located next to the Alhambra and it's an uphill walk if traveling from the city centre to the hotel on foot.

We found this hotel room are quite nice, the facilities are all up to quality for this range of hotel. There are a lot of cafe, shops, supermarket near by. We also used a self-service laundry near by. Location wise, it is very close to the Metro to the train station. To get the tourism centre - Plaza Isabel La Católica, there is much direct bus, there are about about 15 mins walk. Or there is a bus 11 which is take some times. But there are a lot shops to explore alone the different routes. Overall, we are quite enjoy the stay here.

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

For a four star hotel the restaurant was only 1 star which is why I marked it so low. We were only here for 2 nights which was long enough! We has dinner in the first night, what a mistake! There was a very poor choice of dishes, nothing was labelled so you had no idea what to choose. Staff were too slow to top up dishes. Breakfast was absolute chaos. Only 2 drinks machines with long queues at both. Poor selection of food that was not replenished quickly enough for volume of diners. Our room was acceptable but nothing special. The hotel is at the top of a steep hill with one or two shops a short walk away, but no bars and the drinks in the hotel are very expensive. The one thing close by is the Alhambra. There are also bus stops nearby along with the hop on, hop off train that goes around Granada. The hotel will order a taxi for you, around €5 down to the centre of Granada. The Alhambra is not to be missed and I'd recommend the train that goes around the city.

I had a great stay at Barceló Granada Congress. My room had a great view overlooking mountains.The hotel is very conveniently located near a metro station and also many other main bus routes. The city is mostly walkable so it's only about 20mins walk to the city center from the hotel. The room has been cleaned and tidied up every day. Most of the essentials amenities were also provided.

Perfectly located in the middle of the old town. Close to everything you want to see or eat in Granada. We felt living in the history for 2 days. The family room is great for a family of 4. Book early, as it could be very popular and booked out in peak season. The staff is super friendly

Прекрасный отель! Стоит своих денег, красивая зона лобби, отзывчивый персонал. Удобные кровати, большая ванна. Плюс удобная подземная парковка. Расположение вполне удобное, до самого центра минут 20 пешком. Очень приличный ресторан в отеле

When I arrived, the reception desk clerk never made an eye contact with me, gave me the key card and pointed to the left and said to go to the elevator, without ever looking at me. All right, I went to the left: the first elevator doesn’t go to the floor I need, I keep going, the second one- doesn’t go there either. The third one did. The 6 th floor gave off pretty bad smell, the toilet smell. The room small and everything dilapidated, I’ll attach pictures. Some kind of contraption on the window to regulate the blinds that goes only one direction ( see image), but worst of all, the A/C blows air all right, but just room temperature. Toilet seat either dirty or stained and looooong overdue to be replaced. So… that’s my experience.