Hotel berhampiran Friars Minor Conventual, Florence

This was my first hostel experience on my own and it was soooo good! I felt very safe, staff super friendly, the room and common areas had everything you could ever need! Locker in the room was huge... I had enough space to keep all my things safe, but you need to bring your own padlock (maybe the hostel could make that clear on the booking? although I was prepared, another lady in the room was not ;)). Location great, very close to station (but far enough away that it wasn't a problem....), very close to the sites, restaurants and bars. I would happily return to an Ostello Bello! Grazie

Room is not crammed as it has two partitioned sections within the room. Two bunk beds as you enter and the other walk in section has 1 bunk bed and a single bed 👍👍👍 The ensuite separate toilet and bathroom is a really good provision too 👍👍👍 Kitchen is basic but has 2 microwave and 2 fridge where you can store some foods. There’s also a restaurant that provides meals with menu variety

Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!

I’ve never written a review before but felt I had to this time. I’ve just returned from holiday staying in this hotel. I booked the holiday in a rush and didn’t check reviews until after I’d booked. Some of the reviews were not great which unsettled me. Please be reassured that this hotel is very nice, very clean and has very helpful staff. It isn’t in the centre of Florence, this can be seen by looking on a map. The distance is walkable but there is also a regular number 14 bus which picks up a minute walk from the hotel and drops off at all the major sites, railway station and tram stop for 1.70 euro. Tickets can be bought at the hotel reception. It’s possible to travel from the airport by tram and then by the bus to the hotel. Because of our very early morning flight time the hotel organised a taxi to the airport and that was 45 euros. I also took a taxi from the main railway station to the hotel one evening and that was 17 euros. There is an excellent selection of beverages and cold food for breakfast. The hot food is a little more limited scrambled eggs, bacon, sausages and toast but perfectly adequate. There is a lovely restaurant next door that sells pizza, pasta and other meals at very reasonable prices. We ate there most nights. There is also a coffee shop and Thai restaurant near by that we didn’t use. There is a reasonably large supermarket a few minutes walk from the hotel as well. The spa and swimming pool is well worth a visit. It costs an additional 20 euros (for two hours). But as my daughter pointed out we’d spend £5 to go to just a swimming pool for an hour at home. The spa has steam room, sauna, salt room and hydro pool. Perfect after a day of sightseeing. It’s secluded from the rest of the hotel and is not busy. I was travelling alone with my young daughter and the hotel suited us perfectly. She found the centre of Florence a little overwhelming and enjoyed coming back to a quieter hotel and loved using the pool and spa in the evenings and then popping next door to the restaurant. If you want to be permanently in the busy hub and centre of Florence then this hotel isn’t for you but if you want to do your sightseeing and then come back on an evening to a more relaxed and chilled atmosphere with the use of a spa then I would recommend this one.

The hotel is clean , but tired. I did not appreciate being told to sit a specific table for breakfast even when there were clearly several empty, was totally snubbed when asking for hot water for tea. Male concierge added 30% onto the price of bus tickets , next days' tickets were as priced on the actual ticket. Makes them untrustworthy. Poor breakfasts . And service is bad. Itallians get treated well and english are NOT . They don't know how to treat paying guests with equal respect . Its obvious they are blatantly discriminate.

We thoroughly enjoyed our stay at the Villa Olmi Firenze hotel. The location is just outside the main aspects of Florence, which provided great views of the nearby mountains. Although this resulted in some travel & taxi trips, the quiet location was worth it. The hotel itself is impeccably decorated and adorned. Our family of 3 teens + 2 adults had the privilege of staying in 2 separate Jr. Suites with a private garden. The front office staff was enormously friendly and professional. On the day of our departure, a marathon took place in downtown Florence, and the staff went above & beyond to secure taxi service when there were very few available. A wonderful time at an absolutely beautiful hotel.

I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

We were staying in Florence and decided the morning of to go to Villa La Massa for the night. We wanted more peace and quiet after being in Rome and Florence, and we are so glad that we did. We were debating between the Belmond property and Villa La Massa, and chose Villa La Massa because it was half the price and provided bikes (we really wanted to bike along the river). We are so glad that we chose Villa La Massa because the experience was 10/10. We were a little hesitant at first because some of the photos on Trip Advisor look different than the website but please note that the trip advisor photos are OLD before renovations!!! The hotel and pool are both completely renovated and GORGEOUS, the photos on their website are real and accurate. I am very particular on hotels and this hotel is 10/10 -- we booked through amex centurion fine hotels and resorts and it lived up to the rating! Our room was stunning, overlooking the river and very clean. I highly recommend this hotel to anyone considering it. We used the hotel bikes to ride to Florence along the river -- it was about a 25 minute bike ride and we locked the bikes right near a bridge in Florence and enjoyed lunch / walking around. The front desk is extremely helpful and it is just a gorgeous property. The food is great, the views are great, and I def recommend!! If you're considering staying here for a night our two to enjoy the countryside, book it, you won't regret.

We recently stayed here for 4 days with our two kids and loved every bit of it. The rooms were spacious and super comfy, especially the beds – we all slept like logs! The breakfast was a hit with lots of choices for everyone, even our picky eaters. What really made our stay special was how friendly the staff was. They were always smiling and ready to help with anything we needed. Manager Alessandro was always keen to check on our well being and comfort. In short, this place is awesome for families. Great rooms, yummy breakfast, and super nice people. We’re definitely coming back!