Hotel berhampiran Via San Leonardo, Florence

Although this is a beautiful hotel, quaint and nice rooms, that is where it stops. Whilst travelling around Europe on business for a few months, I spent 2 nights at this hotel. Yes, check in staff are warm and welcoming, and the rooms are nice and quaint… however, for both days I was there, bitterly cold showers with no hot water in the morning. And, after changing rooms. Checking out I complained, and the check out clerk just wanted to take my money. No discount, or compensation. And, he said, I will let the General Manager know tomorrow. Frankly, very poor indeed. Yes, hot water problems do happen - but not twice over 2 days, and then getting rubbish customer service. Why would I ever stay at this hotel again! Probably won’t unless it is my only option… lets see if the Hotel sees this review and makes it up!!!

Room is not crammed as it has two partitioned sections within the room. Two bunk beds as you enter and the other walk in section has 1 bunk bed and a single bed 👍👍👍 The ensuite separate toilet and bathroom is a really good provision too 👍👍👍 Kitchen is basic but has 2 microwave and 2 fridge where you can store some foods. There’s also a restaurant that provides meals with menu variety

I’ve never written a review before but felt I had to this time. I’ve just returned from holiday staying in this hotel. I booked the holiday in a rush and didn’t check reviews until after I’d booked. Some of the reviews were not great which unsettled me. Please be reassured that this hotel is very nice, very clean and has very helpful staff. It isn’t in the centre of Florence, this can be seen by looking on a map. The distance is walkable but there is also a regular number 14 bus which picks up a minute walk from the hotel and drops off at all the major sites, railway station and tram stop for 1.70 euro. Tickets can be bought at the hotel reception. It’s possible to travel from the airport by tram and then by the bus to the hotel. Because of our very early morning flight time the hotel organised a taxi to the airport and that was 45 euros. I also took a taxi from the main railway station to the hotel one evening and that was 17 euros. There is an excellent selection of beverages and cold food for breakfast. The hot food is a little more limited scrambled eggs, bacon, sausages and toast but perfectly adequate. There is a lovely restaurant next door that sells pizza, pasta and other meals at very reasonable prices. We ate there most nights. There is also a coffee shop and Thai restaurant near by that we didn’t use. There is a reasonably large supermarket a few minutes walk from the hotel as well. The spa and swimming pool is well worth a visit. It costs an additional 20 euros (for two hours). But as my daughter pointed out we’d spend £5 to go to just a swimming pool for an hour at home. The spa has steam room, sauna, salt room and hydro pool. Perfect after a day of sightseeing. It’s secluded from the rest of the hotel and is not busy. I was travelling alone with my young daughter and the hotel suited us perfectly. She found the centre of Florence a little overwhelming and enjoyed coming back to a quieter hotel and loved using the pool and spa in the evenings and then popping next door to the restaurant. If you want to be permanently in the busy hub and centre of Florence then this hotel isn’t for you but if you want to do your sightseeing and then come back on an evening to a more relaxed and chilled atmosphere with the use of a spa then I would recommend this one.

I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

We were staying in Florence and decided the morning of to go to Villa La Massa for the night. We wanted more peace and quiet after being in Rome and Florence, and we are so glad that we did. We were debating between the Belmond property and Villa La Massa, and chose Villa La Massa because it was half the price and provided bikes (we really wanted to bike along the river). We are so glad that we chose Villa La Massa because the experience was 10/10. We were a little hesitant at first because some of the photos on Trip Advisor look different than the website but please note that the trip advisor photos are OLD before renovations!!! The hotel and pool are both completely renovated and GORGEOUS, the photos on their website are real and accurate. I am very particular on hotels and this hotel is 10/10 -- we booked through amex centurion fine hotels and resorts and it lived up to the rating! Our room was stunning, overlooking the river and very clean. I highly recommend this hotel to anyone considering it. We used the hotel bikes to ride to Florence along the river -- it was about a 25 minute bike ride and we locked the bikes right near a bridge in Florence and enjoyed lunch / walking around. The front desk is extremely helpful and it is just a gorgeous property. The food is great, the views are great, and I def recommend!! If you're considering staying here for a night our two to enjoy the countryside, book it, you won't regret.

A Tuscan escape, private villa style experience, great service, very attentive and extremely pleasant staff, great breakfast, lunch and dinner, beautiful pool, landscape, views of hills and city of Florence. Need a car to be able to go anywhere, or be willing to be a bit adventurous and take a public bus that stops nearby on the highway and requires a bus change to go to Florence, but on the way back goes directly to the resort from Florence (you need to learn the name of your stop and tell the bus driver to stop there, as busses only stop if they see people waiting at the stop or if a ypassenger requires it). The busses run every 20-30 min according to the time schedule (you will be given it) and take about 10-15 min to get to and from Piazza dela Liberta in Florence (look it up on Google map). Taxis are always available, will cost about €30 per trip (10-15 min ride). Remember, this is a villa style resort outside of Florence. It was beautiful, we loved it.

Molto spaziosa , accoglienza ottima e subito disponibile. Colazione buona e abbondante. Ottima posizione, letteralmente vicino all autostrada, stra comoda!!. Stanza abbastanza spaziosa. Il bagno completo di confort. Ultimate pecca l 'acqua della doccia non era stabilissima , continuava a cambiare la temperatura di continuo, da caldo a freddo e freddo a caldo, stavi più a litigare con l acqua che a farsi la doccia .

This is an excellent option to stay near Florence. It is 10 minute waking from a train station. The hotel super clean and it is to the American standards. We arrived at 11:30 pm at the Prato train station because of the floods in Bologna with no taxis in site and the guy from the front desk when the extra mile and when to get us in the station SUPER SERVICE!… the experience with this hotel was excellent… I fully recommend it since the hotels in Florence are a lot more expensive

Albergo situato in ottima posizione, a cinque minuti a piedi dalla stazione ferroviaria di Prato Centrale e dallo stesso centro città. Camera pulita, dotata di finestra con gradevole vista sul fiume Bisenzio, senza particolari bellezze estetiche (potrebbe essere lievemente più luminosa) ma funzionale allo scopo, ossia farci dormire bene e in tranquillità grazie alla buona insonorizzazione e al comodo letto. Aria condizionata, tv e bagno moderno con vasca. Di quest'ultimo l'unica piccola pecca (ma è voler esser pignoli) è la posizione un po' scomoda dell'interruttore della luce, posizionato vicino allo specchio e non all'ingresso. Gentilezza e disponibilità del personale, in particolar modo del signore alla reception che ci ha aiutato in più di un'occasione - prima teoricamente e poi praticamente - con un problema alla serratura della porta della camera. A parte questo piccolo inconveniente l'albergo si è mostrato valido anche per il rapporto qualità-prezzo decisamente conveniente e può essere, quindi, una buona scelta per chi deve soggiornare a Prato.