Hotel Cairo dengan Gim

This hotel is beautiful and breathtaking! It has an amazing pool and restaurants. However it is far from city center, it’s about 30-40 minutes away by taxi. It is a great spot for a nice get away from the hustle and bustle of the city for a couple days. The staff was super helpful and were willing to go the extra mile to make sure my stay was enjoyable!

The hotel is accessible via a covered bridge from Terminal 3, and a free shuttle bus runs between Terminals 2 and 3. The hotel also provides complimentary airport drop-off; since we departed from Terminal 2, this service was convenient. However, we had to wait around 30 minutes to check in at midnight.

I had an amazing stay at this hotel. From the moment I arrived, the staff were incredibly welcoming and professional. The room was spotless, spacious, and very comfortable, with beautiful attention to detail. The location is perfect, close to everything yet peaceful. Breakfast was delicious with plenty of options. I truly felt relaxed and taken care of throughout my stay. I would highly recommend this hotel and can’t wait to return.

Honestly, the stay was disappointing. The floors were not well maintained, and I found the bathroom to be in a very unpleasant condition. The shower tap was leaking, which made things worse. The breakfast was also poor. The juices were not fresh, and everything that was offered tasted bland. On top of that, the experience at the pool bar was frustrating. Every time we ordered something, the waiter kept coming back repeatedly to ask if we wanted to order again or to make us pay. During the two days we spent by the pool trying to relax and take a nap, we were constantly disturbed and woken up to be asked if we wanted anything. The iron should also be replaced as it is in poor condition. It ruined a pair of beige trousers and a white shirt while I was ironing. We only stayed for two nights and did not want to be difficult guests, but in hindsight we should have raised these issues, especially considering this is a 5-star hotel and we paid for that level of service. Overall, this was not a relaxing or enjoyable experience.

We stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.

The hotel is ok, but a bit expensive for an average hotel. Would probably choose other hotel with a better location next time.

The hotel facilitators are very basic, standard swimming pool, spa and others, room is well maintained but there areas that not very clean, like the shower room. Worth mentioning, the Lebanese restaurant was great, worth trying.

I had very bad experience in this hotel and will never stay in the future again. I booked for double room however when I came and checked in and went up to the room , I was surprised that the room has two single beds . Called the reception and informed him but he said that the tour operator did not inform them that I have double occupancy and needs king size bed . They did not have king size bed available so we stayed in this room however , the AC was so noisy to the extend that you can not hear each other when you talk inside the room . I asked them to change the room and they gave me another one but the AC was also extremely loud - I understood after asking few questions that almost all rooms in the hotel are having loud noisy sound .  Next day they changed my room to double room with king size bed and I told them clearly that I need a room with good AC . I moved to the room and I was shocked that the the sound was fine but the AC was not cooling , the temperature in the room was not going below 26 degree. I told the recipient to send the engineering team and they tried to fix it but the problem was the same . No one did any courtesy call to check and I did not tell the Front office team about the problem as I lost all hopes that they will fix it . Stuff are generally not smiling , FO team are very dry and arrogant except for Mostapha , FB team are not smiling at all and they have stiff body language except for one lady in the lobby coffee who is very so cheerful ( morning duty )Muhammad and Amir from the sport bar are amazing and true hoteliers - they know how to talk to guests and they are very pleasant and always smiling - they are really professional. Muhammad from bell desk is just amazing and nice person . Yousef from laundry is a true hotelier who went extra mile and beyond his scope of work when he had to stay late after the closing hours of the laundry when I called him at 9:55pm asking him that I need one shirt urgent  to be pressed as all my shirts are wrinkled in the bag. He helped me to do it and had to stay late - he should be eligible for employee of the month . I am not able to write many details here but I did not have a pleasant experience. Very important point that the feeling that you get to once you enter the hotel from the main entrance of the street that you are entering a military base from the amount of security level they have which I am fine with it but what I do not accept that when I came with uber and it happened few times - those security officers stopping the cars do not have the right to waste the time of the guests when we have to listen to thier personal stories after stoping the car and the guest inside it - it’s absolutely un acceptable and does not reflect a professional image for the hotel - those security officers must be trained to make sure that when uber car or any car enters the hotel with the guest , they should inspect the car and take copies of the drivers licenses instantly and swiftly - not to keep the car waiting for long time until they finish their story . This is irrespecful for the timing and we should pay a good attention to timing and train our staff how to respect it.  The housekeeping attendant forgot the dirty duster on the side table when she cleaned the room .

First room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.

The location is convenient, and the hotel provides a 24-hour shuttle service that takes about 15 minutes. If you need a pickup from the airport, you can call the hotel driver to arrange it. I had both breakfast and dinner at the hotel, and the food was good—tasty with a wide variety of options. It can get a bit crowded since many tour groups stay here. Dinner is served until 10 PM, but I arrived late and the staff kindly allowed me to eat even after closing time, which was very convenient. Overall, it’s a great option for those arriving late at night or needing to catch an early flight.