Hotel 3 Bintang di Hakone

I booked 2 nights here with breakfast and dinner. I had a traditional room and it was very spacious probably double the size of most rooms i have had and i have been travelling 3 weeks now. It is easy to access 30mins on the bus from the romance train stop. The hotel staff did not speak much English but were helpful. The restaurant staff lovely. The meals were nothing short of amazing probably the best i have had so far as well. Huge dinner i struggled to finish and breakfast was good size. The onsens were stunning i used 2 private and the public one Highly recommended to stay here. I would have liked another 2 days especially if you like to hike and museums so much to do here. Also buy Hakone free pass great value . This place is not a day trip from Tokyo. Though doable you will miss soaking up the beauty. I do not understand some negative reviews i read at all?

Hotel Hakone Suimeisou is a perfect blend of old tradition and modern Japan. This hotel provides an excellent experience of Japanese hospitality. It is in the most convenient location and serves as a take-off point to the rest of the Hakone region. The Hakone Yumoto Station is only a few minutes walk and there are so many places to eat and shop within the area. The hotel is designed as a traditional Ryokan inn and provides traditional Japanese hospitality with rooms that are clean and well-designed. Make sure to experience the full service by availing of the breakfast and dinner service in your rooms. There are bountiful seafood dishes that are provided for each meal. Take advantage as well of the onsen (natural hot spring) facilities. There are touches of modern amenities in the hotel to make you feel comfortable. I commend the staff for their excellent service and will definitely come back in the future.

This hotels location is fantastic located opposite Gora station and the funicular up the mountain. There are some restaurants near it but take note during winter, most close by 5pm or earlier so you have to make reservations at hotel for dinner or you have to buy from Lawson or 711 at the main towns like hakone yumoto or wherever you are before you return. The room we got was the quad room and the kids enjoyed the bunk beds. The single beds were very low on the floor below the bunks so for oldies this hotel may not be very suitable. Bfast came with my room rate and it was rather delicious of salad , free flow bread and this lovely jar of mash potato, braised beef or pork, with a poached egg in a tomato based sauce. Yummy to me. Free flow coffee and tea, 2 or 3 yogurts.. Cleaning is purely clearing the rubbish and replacing toiletries. Most people stay 2 to 3 nights tops so this is sufficient. Overall this is a nice convenient hotel , our 1 and only negative feedback is the stoic attitude of the staff. We got there early at about 11am and there was nobody ar the front desk. I called the number on the poster but nobody picked up. I tried 4 times and nothing. So happen we saw someone along the corridor and called out for help. She came over and confirmed our booking and told us 3pm check in. Now she wasn't rude or anything but very stoic straight faced, no smile which i realise seem to be very common amongst quite a few of the staff here. The only person who smiled at us was the recption lady when we returned at 5pm to check in. Everyone else had this flat unfeeling look. We were also told that we were entitled to 1000yen of whatever snacks or drinks if we didn't use the cleaning service each day and when we asked about it, the lady checking us out gave the impression that she was very unhappy about this. I wont say that the hotel is bad and i will still recommend this place for those wishing to go just witu a caveat of stoic looking staff.

Expérience incroyable, nous avons apprécié le prêt de Yukata et le créneau pour le onsen privatif. Le repas et le petit déjeuner traditionnel sont exceptionnel, on a bien fait de ne pas faire l'impasse dessus. Le personnel est très gentil et aux petits soins.

We had the opportunity to stay in this beautiful ryokan on Dec 5-7, 2023. Our room is a Japanese-style tatami room with river view, which was calming/relaxing to see leaves moving and hear water running. Here we get to appreciate the traditional Japanese lifestyle and hospitality through its onsen and kaiseki ryori, an elaborated Japanese haute cuisine. Breakfast was also delightfully prepared in the same line of authentic Japanese artistic cuisine. However, I want to be honest here. The second kaiseki dinner/breakfast lost its charm/excitement not because it was bad food; it became an obligatory work for us to eat an array of food all served at once in the dining table. There was a feeling of rush that came upon us. Dipping in its huge onsen (温泉, hot spring) was one of the best ”only-in-Japan” experiences we ever had. The ryokan location is perfect, just a stone throw away from Yumoto station. When night falls, there's really nothing much to do in the surrounding area. Certainly a perfect gateway to do your Tozan train-cable-ropeway-cruise-bus circuit tour of Hakone.

客室が少ないため、貸切気分で施設を利用することができました。ビリヤードも置いてあるので湯上がりに楽しく遊べますし、マッサージチェアもありとてもリラックスできます。また、大平台駅・バス停からの送迎もしてくださるのでとてもアクセスも良いです。(温泉郷と少し離れていますが) とても清掃が行き届いていて、快適に過ごすことができましたが、残念ながら私が泊まった部屋は障子が何ヶ所か破られていたり、押し入れにしみがついていたので、清潔度は4とさせていただきます。

Our stay at Tonosawa Ichinoyu Shinkan was perfect and the highlight of our trip to Japan. Everyone we encountered was so polite and helpful. We arrived in the pouring rain and had some difficulty finding the actual building, but all of the workers in the surrounding building helpful us locate the building. We were early and left to go sightsee, and when we arrived back to check in, our luggage had already been brought to our room. The dinner provided was HUGE and very delicious. Our room was large, clean, comfortable and the mineral bath in our room was the perfect temperature and so soothing after a long day in the rain. My one ”negative” comment (which didn't detract from the overall experience at all but might be good for some to know) was that there was no shower in the room. The hotel was conveniently located by a train station, and despite what other reviews have mentioned, we didn't struggle getting our luggage up and down the hill (but we're both about 30 and in decently good shape. If you have any mobility concerns or a large amount of luggage, this may not be the case for you.) The morning of our departure, we left early and the staff were kind enough to let us in to breakfast about 15 minutes early so that we could eat before catching our train. Staying here was the highlight of our trip to Japan. If you're on the fence about booking, just do it!

初めての家紋、部屋はそんなに広くなく、これで5万円？と思いました。細かな気遣いが足りないと感じたのは、トイレの便座の温度が異常に高くチェックされてない、部屋の露天風呂、源泉垂れ流しのためか水で埋めないと入れないほど熱い、その注意はなかった！部屋と廊下が素足のまま行き来となっているのも嫌だった。隣の部屋のトイレの流す音もうるさかった。部屋のエアコンの吹き出し口にしみがあった。料理、そんなに感動する味わいではなかった。特別に一品付くコースだったが、がちがちに焼かれ身が固くなった伊勢海老。料理長の腕を疑う！朝食は体にいい物ばかりで、これは満足。全体的に、とても一泊、5万円の宿とは思えなかった。残念！！

This was my first experience at a ryokan. I am so glad that my sister booked a traditional ryokan with a private Kaiseki dinner and breakfast. We also had our own onsen in the room. It was so very relaxing and beautiful. The whole experience put me back into the days of old Japan. I would love to stay here again! The staff does not speak much English but they do use a translator tool that makes it easy to converse and understand. The food was amazing! The sleep was amazing. The room was spacious and accommodated 4 adults. The onsen was so relaxing. The lobby and ryokan is gorgeous and well upkept! We did stay in a newly renovated room-Zuisan. They are very accommodating to your every need. I truly felt like I was in Old Japan. I want to go back again soon. (note: I will update with photos later as there are so many)

Perhaps it's the Japanese in me, but I think if you're going to stay in an onsen (hot springs) area like Hakone, you need to stay in a ryokan. Jamie W. and I stayed in a nice one in Kyoto several years back, though that was on the higher end. Founded in 1715 as a stop on the Hakone Hachiri, this inn is over 300 years old and quite traditional like stepping back into a 1950's Yasujiro Ozu movie. We reserved a large tatami room (248 sq ft) with a private bathroom and mountain view for a reasonable ¥21,780. It was spartan by Western standards though there was a TV screen we never turned on. We also had a couple of chairs next to the window. Otherwise we slept on thin futons that laid flat on the tatami. It can be challenging on the back if you're not used to it. We were quite surprised to be informed they were not serving dinner or breakfast, the usual service at a ryokan, presumably because they had so few guests staying overnight. Unfortunately we were in an isolated area and not logistically close to the more touristed area next to Lake Ashi. We thought we'd go to bed hungry, but luckily we found the nearby Doll House Museum had a cafe that provided a hot meal. The must-do was reserving a half-hour in the private bath filled with the natural hot springs water. It was across the road from the ryokan in its own cabin. There were two discrete baths. One was the hydrogen carbonate spring which was kept at a high temperature that made it difficult to stay for more than a few minutes. The other was the sulfur spring which was comparatively cooler and consequently more relaxing.