Hotel Mewah di Hakone

"We had a wonderful 2-night stay at Fuji Speedway Hotel. The hotel is modern, clean, and beautifully designed, with stunning views of the race circuit and surrounding mountains. The room was spacious, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. We especially enjoyed the peaceful atmosphere and the unique experience of staying right next to the famous Fuji Speedway. The facilities were excellent, and the location was perfect for exploring the Mount Fuji area. Everything exceeded our expectations, and we would definitely stay here again on our next trip to Japan. Highly recommended for both motorsport enthusiasts and travelers looking for a relaxing luxury stay."

"The rooms blend modern Japanese comfort with thoughtful amenities. A standout perk: some rooms come with a massage chair, perfect for unwinding after a day exploring Hakone. The private open-air onsen in every room is a true luxury natural hot spring water on your own balcony, available anytime. The experience is relaxing, intimate, and effortless. Views are generally stunning, framing Hakone’s mountains and treelines. However, be aware: some rooms face the hotel’s large parking lot, where constant car noise and movement can ruin the scenery. Staff service is attentive, friendly, and pleasant."

"I have a similar takeaway as most of the reviews on here. The customer service was 10/10 - everyone was so friendly and helpful. Please note that some of the restaurants close on certain days and you can’t order room service from the main restaurant. The room (or should I say “rooms”) was incredible and so were the gardens. I loved that you could pick out your own yukata free of charge.  I didn’t go to the main onsen as I just wanted to rest on my own so I can’t comment on that. However, the onsen in my room was a bit mouldy, which I was shocked by as everything else in the room was spotless.  It’s a bit out of the way but they offer pick up and drop off from the nearest station. Breakfast was huge! I think it tasted great. Thanks for the great stay!"

"I stayed one night at Fuji Marriott Hotel Lake Yamanaka and really enjoyed the beautiful view of Mount Fuji from my room. The breakfast was very nice with a good variety of food. However, one thing that disappointed me was that I couldn’t turn off the hot spring water in the room. The running water sound made it difficult to sleep comfortably. Since I was only staying for one night, I didn’t request a room change. Another area for improvement is that the staff could be more proactive in assisting guests with their baggage upon arrival. The hotel’s location is far away from the train station, but we drove there so it was fine. Overall, it was a pleasant stay with a stunning view and great breakfast, but there’s some room for improvement in comfort and service attentiveness."

"A pretty ryokan with a nice garden. It feels very zen and quiet. We love so much the foods, they’re amazing! and that’s the highlightof our stay. We have a room at the main area. Breakfast and dinner are in the restaurant with time slot. We don’t eat pork and they handled it so much. We’re still able to experience their traditional cuisine. Only thing the location isn’t so easy to reach for us tourists. They have a shuttle from/to train station. Tips: the train station to reach the area doesn’t accept pasmo/swica. So you need to buy a separate ticket over there by the station. We had lack of information about it and so we missed our train."

"Excellent resort in Hakone-Odawara area. The hotel lobby is grand and has excellent service. The staff come straight to you as soon as you enter and ask if you need assistance. I only stayed one night, but I managed to go the onsen. The hotel provides free shuttle service to the nearest train station and also to Odawara station (for elevator access). This was convenient to go to the Hakone area."

"We had an absolutely wonderful stay at this hotel in Gora, Hakone! From the moment we checked in to our departure, the entire experience was flawless. The staff were exceptionally warm, attentive, and always willing to assist with every detail. Our room was modern, impeccably clean, and spacious, featuring beautiful views and thoughtful amenities. Soaking in the private onsen hot spring was the ultimate relaxation after a long day of sightseeing. The dining experience at the restaurant was also a standout highlight—the wood-grilled local specialties and delicate seasonal dishes exceeded all our culinary expectations. Transportation was incredibly convenient. The hotel provides a seamless and comfortable shuttle service to and from [强罗])Station, which made traveling with luggage completely stress-free. Furthermore, starting from Gora Station makes exploring Hakone so easy, as you can seamlessly connect via the Hakone Tozan Cable Car and Ropeway directly up to [Owakudani]( and Lake Ashi. We truly appreciated the genuine hospitality and exceptional comfort provided by the team. We would highly recommend this property to anyone visiting Hakone, and we definitely look forward to returning on our next trip to Japan!"

"I am glad that I booked this hotel instead of my original location at Gora. Even though it is not near Gora station but it made up for convenient Hakone buses just located outside the hotel. There is free hotel shuttle bus to Gora station. Do check the schedule. Service staff are very friendly and helpful with our request. Room amenities are wonderful and clean. The breakfast spread is so good and wide varieties. I would recommend to order the dinner as Hakone has very limited dining place for dinner. And I assure you will not regret. We throughly enjoyed the sumptuous spread. Food quality is fabulous. The free public & private (got to book and pay) onsen is good with good amenities. You can wear their yukata within the hotel. We would loved to revisit in the near future again!"

"As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff."

"Stay was very nice . Reception checkin checkout hassle free . Recommend to all"