Hotel Mesra keluarga di Hangzhou

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

Check in was a breeze and the reception staff are helpful and speak some English. I was able to extend my stay from two to three nights no problem. The room was bright, clean and spacious with a nice hot shower and robes, slippers ad toiletries all provided. The hotel is easy to find and is in a great location. Very close to Wulin Square Metro and a gentle 30 minute walk to the West Lake. I didn't take the breakfast option but there's a cafe with espresso machine that serves OK coffee. Theonly thing I missed was a safety deposit box in the room but apart from that, the Pagoda was great and I'd happily stay there again.

I had the pleasure of staying at the Wyndham Grand Plaza Royale Hangzhou recently, and my experience exceeded all expectations. Whether you are traveling for business or leisure, this hotel offers an outstanding combination of comfort, convenience, and exceptional service. Below, I’ll provide a detailed breakdown of my experience, from the check-in process to the room quality, dining options, and other facilities. 1. Location – Perfect for Exploring Hangzhou The location of the hotel is undoubtedly one of its biggest advantages. Situated just a few minutes' walk from the famous West Lake, it is incredibly convenient for those wanting to explore one of China’s most scenic attractions. The proximity to West Lake makes it easy to take early morning or evening walks along the picturesque waterfront, which I found very calming. Additionally, the hotel is close to several popular shopping streets, including Hubin Road, where you can find both luxury brands and local shops. There are also plenty of restaurants and cafés nearby, giving guests many dining options beyond the hotel itself. 2. Warm and Efficient Check-in Process From the moment I entered the hotel, I was greeted warmly by the staff. The lobby is spacious, elegant, and well-lit, giving off a luxurious yet comfortable vibe. Check-in was smooth and quick, with the front desk staff offering a welcome drink upon arrival. I appreciated their professionalism—they spoke fluent English and were well-prepared to answer all my questions about nearby attractions and transportation options. One thing that stood out was their attentiveness; they noticed I had traveled a long way and offered to expedite my check-in, which was a thoughtful touch. 3. Spacious and Well-Appointed Rooms The room I stayed in was a deluxe double with a partial view of West Lake. It was spacious, beautifully decorated, and had all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, with plush pillows and high-quality linens that made it hard to get up in the morning! The room also had a large flat-screen TV, a work desk, and a cozy seating area by the window. The view from my room, although not directly facing the lake, still offered a lovely glimpse of the surrounding cityscape and greenery. One feature I particularly appreciated was the bathroom, which was clean, modern, and well-equipped with both a bathtub and a rainfall shower. The hotel provided premium toiletries and fluffy towels, which added a touch of luxury to the experience. The housekeeping service was impeccable—my room was always spotless, and they replenished water bottles and amenities daily without me needing to ask. 4. Dining – A Great Variety of Options The dining experience at the Wyndham Grand Plaza Royale Hangzhou was truly impressive. The hotel’s main restaurant offers a large breakfast buffet that caters to both Western and Chinese tastes. I enjoyed starting my day with a wide selection of fresh fruits, pastries, eggs, and Chinese dim sum. They also had made-to-order noodle and omelet stations, which was a great touch. The food quality was excellent, and the service during breakfast was attentive, with staff regularly refilling coffee and tea without being asked. In addition to the breakfast buffet, the hotel offers several dining options throughout the day. I dined at their Chinese restaurant one evening, which specializes in Hangzhou cuisine. The dishes were authentic and flavorful—definitely a highlight of my trip. I recommend trying the local specialty, Dongpo Pork, which was cooked to perfection. Room service was also available 24/7, and I tried it once when I returned late from sightseeing. The food was delivered promptly, and the quality was on par with the restaurant meals.

I would recommend this hotel because (1) the service is very great (got taken care by the staff since i stepped out of the taxi), (2) the room is very clean and great, (3) the location is great and the view is nice. Would book this hotel again next time

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

The Merchant Marco is my go-to hotel whenever in Hangzhou. Nice, clean, spacious rooms, friendly staff, & a location that can't be beaten for tourists - fit with an excellent view from the roof terrace - and all at a more than reason price.

We are actually trying to find a drawback to this hotel, but this is really difficult, as you have all the services and amenities that you would expect. English speaking staff was available (which seems to be rare these days even in 5 stars hotels) and very professional. The rooms are well decorated and spacious. The location and environment are peaceful and green, perfect if you are trying to escape the busy center of Hangzhou. The breakfast had a wide choice of good quality international and local options. If we really had to be picky, the cocktails were slow to come at the afternoon tea restaurant. That was the only potential improvement to make that we found. ;)

Really cute lil place we enjoyed... hopefully can come again with some bf fiends

I selected this hotel due to its reputation from a friends recommendation and in particular because of their outdoor swimming pool. The weather is hot and humid so some pool time was what I desired. On arrival I discovered the pool was closed but this hadn’t been advertised anywhere and I was exceptionally disappointed. I was given access to the gym and indoor pool at the Banyan Hotel up the road and also a room upgrade by lovely staff who were understanding of my disappointment. The rooms themselves are fine with a massive bed, lovely bath and shower in the bathroom. Breakfast was good with a variety of food, with pastries and some cereals (didn’t see any muesli though). The staff were very helpful during my entire stay, helping with deliveries and some basic questions as well as the aforementioned room upgrade. Just wish the pool was open as it looks like the perfect space for relaxing.

The hotel is very near the shopping street near West Lake, which is super convenient to every attraction we want to visit. Metro is a stone throw away. The housekeeping staff is friendly. We are not able to adjust the temperature in our room, only giving out warm air, making our room 31 degrees hot for all 3 nights. Luckily, we visited during winter and was able to open the winter to make the room cooler. The breakfast is ok, not many selections. The doors of the toilet and shower are translucent, and you will be able to see each other. Hence, it is not advisable if you are going with friends.