Hotel Mesra keluarga di Hangzhou

Kami menyukai hotel ini kerana perkhidmatan dan persekitarannya. Kawasan ini tenang, dan hanya mengambil masa 5 minit untuk sampai ke Tasik Barat. Terdapat juga pusat membeli-belah yang besar di sebelah hotel. Anda boleh mendapatkan KFC, Starbucks dan Pizzahut dengan mudah dalam masa 3 minit. Kami akan memilih hotel ini lagi pada masa akan datang melawat Hangzhou.

Bilik sangat bagus dan besar. Nilai untuk wang. Bilik adalah seperti gambar yang ditunjukkan. Saya suka bilik mandi yang mempunyai lantai yang agak tinggi. Suka gel mandian dan syampu mereka. Bau yang hebat dan berkelas. Perkhidmatan yang hebat. Mampu menghantar barangan membeli-belah dalam talian lebih awal daripada masa ke hotel. Mempunyai pusat membeli-belah berdekatan. Akan memilih hotel ini lagi jika kembali ke Hangzhou!!

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

I would recommend this hotel because (1) the service is very great (got taken care by the staff since i stepped out of the taxi), (2) the room is very clean and great, (3) the location is great and the view is nice. Would book this hotel again next time

Excellent location, easy to get around. It takes about 10mins to get to the shopping malls, about 5mins to the metro station, a bus stop in front, really convenient! Room was not big but cozy and clean. Service was great. Breakfast had a variety and was enjoyable. Breakfast service could be improved; fruits, some foods, and drinks were not replenished so those who came in the last hour had a few choices.

Exceptional service, immaculate rooms, and a truly delightful experience. From the warm welcome at check-in to the attention to detail throughout our stay, this hotel exceeded all expectations. The staff went above and beyond to ensure our comfort and satisfaction. The room was spacious, clean, and beautifully decorated, with luxurious amenities provided. The hotel's facilities were top-notch. Additionally, the dining options offered exquisite cuisine and impeccable service. Overall, a truly memorable stay, and I can't wait to return. Highly recommended!

It was a fantastic stay at Banyan tree at Hangzhou. This was my second time here and the staffs here were super friendly. Loved the ambience and gardening, although the amenities are a little bit dated

It was a realy nice hotel with great service but if your main reason for going to Hangzhou is West lake I would suggest looking for something closer (especially during holidays) because its quite far from the lake and railway station. Otherwise its great!

I selected this hotel due to its reputation from a friends recommendation and in particular because of their outdoor swimming pool. The weather is hot and humid so some pool time was what I desired. On arrival I discovered the pool was closed but this hadn’t been advertised anywhere and I was exceptionally disappointed. I was given access to the gym and indoor pool at the Banyan Hotel up the road and also a room upgrade by lovely staff who were understanding of my disappointment. The rooms themselves are fine with a massive bed, lovely bath and shower in the bathroom. Breakfast was good with a variety of food, with pastries and some cereals (didn’t see any muesli though). The staff were very helpful during my entire stay, helping with deliveries and some basic questions as well as the aforementioned room upgrade. Just wish the pool was open as it looks like the perfect space for relaxing.

The hotel location is the best advantage as it’s very near to the train station and the West Lake. Other than that, the cleanliness is average only as the room is stuffy with moldy smell. Next to our room is the trays with all used bedsheets which does not look pleasant throughout our stay. The bathroom as well not that user friendly without proper place to hang our clothes. The single bed provided looks small as well and I was bitten by bed bugs on my lower leg. Overall a not very satisfying stay but giving it a pass with its prime location. I will not recommend it to my friends.