Hotel berhampiran Nhà Cổ Hà Nội, Hanoi

Nice and new. Clean. Great service from reception and bell boys. Breakfast was good. Used the spa services and it was fine but the massueses were quite rude with their comments and said inappropriate things to my partner in front of me, quite unprofessional. It's their job to provide a service and nothing more. The wait staff in the restaurant serving breakfast were efficient but a little unprofessional as when it hit 10am (when breakfast stopped) they were celebrating amongst themselves. I can understand Vietnamese and perhaps they thought I couldn't understand. I found this to be quite unprofessional, maybe my expectation that they should do their job quietly and efficiently was too much. They also moved me to another table for their convenience as the table I chose to sit at would have been more work for them to clean. I asked why they moved me, when I came back from getting my food, and the reply was that they wanted me to enjoy the view out of the window. This was a blatant lie as my original seat had a better view and was already by the window, I could only conclude that me sitting at a four person table instead of a two person table was inconvenient for them, even though breakfast was about to end and that there was only a few people there finishing their breakfast. I also found that the cleaning staff were just chatting about their daily lives in the elevator in front of me and on corridors. Is it me or should the staff be quiet, intrusive and wait for no guests to be around to gossip and talk? Aside from these aspects of the staff, everything else was good, the food, friendliness, location and cleanliness was on point. Lastly, as the hotel is new, there's still some renovation work going on but it doesn't disturb you from a good night's sleep.

I recently stayed at La Siesta Classic Hang Thung for one night, and honestly, it wasn't enough! Hotel Property: 1. The hotel's location is great. It's right in the middle of Hanoi's Old Quarter, so you can easily walk to Hoan Kiem Lake and enjoy the lively atmosphere. 2. What's cool is that the hotel is only two months old and it looks amazing. The rooms are a good size, and the modern design is Instagram-worthy. It's pretty impressive they even squeezed in a pool in the middle of the tight Old Quarter spaces. Service 1. We got to the hotel really early from Sapa, and our rooms weren't ready, but Mr. VP at the front desk was super nice. He went out of his way to arrange a shower for us. It was a real help to get us cleaned up from the long train ride. 2. I accidentally booked a room for 3 persons when there was only 2 of us. Mr.VP immediately noticed it and upgraded us to a junior suite without us knowing. That was a pleasant surprise and definitely made our day. The Not-So-Great Stuff: There were a couple of small issues that could have made the overall experience even better. 1. We asked for more water and ice around 9 pm, but they never brought it. Eventually, we went out and buy water, and reminded the front desk to send some ice to the room. But even after reminding the front desk personally, no ice came all night. 2. Food at breakfast was good, but the service could he better. When we wanted to sit by the window, the server insisted that we sit at another table. She rolled her eyes at me when I told her that we prefer to sit by the window. She then cleared our table quite unwillingly. She just changed the cutlery but did not replace the used placemats. We didn't bother her after that as she seemed annoyed. But despite these minor hiccups, I'd definitely recommend La Siesta Classic Hang Thung to anyone looking for a great stay in Hanoi. It's a lovely place with pretty and clean rooms and lovely front desk staff.

Despite an unpleasant check-in process due to mistakenly booking a room without a window, and spending a couple of hours trying to change the reservation through trip.com without success, my stay at the hotel was very comfortable. The staff is well-trained, the rooms are clean and cozy, and the breakfast is excellent. The service is top-notch, truly five-star level. I highly recommend this hotel.

I had less than 24 hours in Hanoi therefore location was crucial. This place is perfect. On a quiet little street in the heart of everything which couldn't be more perfect. Lily is amazing! So so helpful. Room was perfect with super comfy bed. So clean and cosy. Shower was lovely and hot too. At such a cheap price, insane!!! What more can you ask for!! Xx

The staff are very nice, the room is clean and comfotable. I have great time in this hotel. Very convenient location in old quarter....budget friendly...receptionist ms.lieu and owner mr. Tung were allways there n very helpful....maids also very very accomodative....highly recommend this property....

受付の方、清潔さ、全てのサービスにおいて満足しました。ホテルに関わる人全員がフレンドリーで、英語をまともに話せない私に対しても、私が理解しやすいように話しかけてくれました。部屋のアメニティ、タオルの数など期待以上のサービスでした。また、ハノイに来た際は利用したいです。

Hôm bữa mấy chị em mình có ghé qua khách sạn nghỉ 3 đêm,nhìn khách sạn tuy hơi nhỏ nhưng được cái nhân viên ở đây rất ngoan. Mình được bạn bell tên Văn Toàn giới thiệu nhà hàng,quán ăn và nhưng địa điểm du lịch xung quanh đấy. Bạn ấy rất nhiệt tình và các bạn khách cũng vậy .Cảm ơn khách sạn Affa đã cho chúng mình một kì nghỉ vui vẻ ! SEE YOU !!

The hotel is full of history. We joined the historical tour and know more about the history of hotel. Also we visited the bunker underneath the hotel as well. The hotel staff are very nice and helpful. We went to Le Beaulieu and Spiced Vietnam Restaurant and everything were delicious.

I and some friends stayed here few years ago and we come back this year as we love this hotel a lot. Everyone works for this hotel is very helpful and hospitality. They supported us a lot during the time we stayed here with them. Hotel is clean and we love everything and of course also the breakfast. We will definitely come back and also introduce to more of our friends. Thanks again for making my trip !

Absolutely amazing experience! The hotel is in a sky scraper from where you can see all of Hanoi. I was there during the ***** new year celebrations and one of the best locations to view the firworks was the hotel's lobby and restraunt. The hotel also organized lion dance for ***** new year. The breakfast is also really good with loads and loads of cuisine options. Also try the pecan pie at the cafe, it is absolutely delicious. The best part however is the hospitality team. Kudos to them for making me and my girlfriend feel fully taken care of. Their attention to detail to each guest's plans is immaculate. It was ***** new year night and we could not find a grab as there were none available and we had a train to catch. The staff knew where we were headed as they also helped us book. They had already ordered a cab for us as we were getting late. The team made our stay delightful and I will definitely be back.