Orient Paris Landmark Tower Apartment

Our experience was not good. I did the reservation and as it’s an apart hotel I needed to get the check in procedure from the hosts, I messaged them on many occasions and they finally sent me the details at 17.00 on the day of check in! As compensation they left 2 bottles of 500ml water. The room was very nice on the 9th floor with a view of Landmark 81 and we were happy, apart from the typical cleanliness issues where no one moves sofas, beds, tables etc to clean underneath and the bathrooms could be cleaner because there are always hairs on the floor, I think no one uses a vacuum cleaner, everything is done by a dust pan and brush and this will never suck up all the dust and hairs. On our last night of 3, we decided to take it easy and left the apartment at 14.00 to go into town to the war remnant museum, as soon as we arrived at the museum at 14.30 iI received a WhatsApp saying that maintenance needed to be done to our room and we were going to be moved to the 39th floor to a room with a better view, I explained that we had left late and were now going to try to do sightseeing, they wouldn’t take no for an answer and said they’d move our things to the other room. I said no, wait. We took a taxi back immediately to our room and found 2 people walking around in our room. We started to pack quickly and went upstairs to the other room. It was a far inferior room, smaller, worse view, less utilities in the room, bed rock hard. I complained to the hosts and as compensation for wasting our time, money and giving us an inferior room, they gave us 2 bottles of water and a small tub of fruit. To rub salt into the wounds the fruit was rock hard and unripe! I’d never had such a tasteless hard mango on our travels in Asia. We loved the first room but the lack of communication and treatment from the hosts leaves a lot to be desired.

The price is OK, the room is very nice, although I only stayed for one day, the service was very good, and the customer service was very enthusiastic to help deal with any problems with the room. If I come back, I will definitely stay at your hotel.

I like the room view, it's quite nice, the staff is also enthusiastic when I need help.