Hotel Conrad di Koh Samui

Best experience with our private pool room suite Room is so spacious and with your own infinity pool overlooking the ocean it is just magical and mystical Th staff are absolutely welcoming and go over and beyond to help you have the best stay Although communication isn’t the best they try to understand and accommodate your personal preferences Cannot name all the staff there but all of them from the main boss down to security guard just will do everything to make you happy A mention to Mr Joe, he always was there to help us enjoy our stay and even gave us a personal tour to our wonderful buffet seafood dinner, thanks Joe Also San and Joe for our special anniversary dinner which you designed so we could have it on the beach which almost didn’t happen because of the weather The girls in restaurant and the top chef making our meals All the staff went above and beyond to make our stay most memorable Thank you all for your welcoming arms We wish you all good health hope to see you all again Angela and Bill Mihalakis room 108

Het personeel was zo lief en behulpzaam. Vooral Kea stond altijd voor ons klaar! De kamers werden dagelijks goed bijgehouden. Het hele hotel werd dagelijks goed bijgehouden. Uitgebreid ontbijt! En super lekkere lunch, avondeten en cocktails. Mooi schoon zwembad. Kortom perfect!!! Mooi strand en warm blauw water. Werd elke dag schoongemaakt.

The breakfast room goes to waste. It should be the main restaurant at night with music. The Barge Restaurant is probably better in warm weather but a bit of an issue to get to. Otherwise a great resort and I fully recommend it to anyone who does not want to stay in the built up Chaweng Beach area.

Beautiful hotel with lots of amenities. Beach with white sands and clear water. Perfect for families. Love their surprise of the day. Breakfast is average. It's in the heart of Samui. I booked a pool villa. Cleaninest is poor. The pool was dirty and smelly. I paid for the villa to use the pool for three nights, but I ended up not using it at all. It was our wedding anniversary but didn't go well i as wanted. Survived mosquito bites. A snake slithered at my door, just outside the villa. So please be aware. Though i like the hotel, I'm not sure if I'll ever go back again after experiencing all those unpleasant things. Snake was the last thing I expected to see in a star hotel.

A perfect staycation! You literally got everything you need in the resort for 3 days of activities and chill - pools , snorkeling, stand up paddle boarding, yoga and more! Best resort experience ever. The exchange of exclusivity is this resort is distance away from the main road and busy districts, but the shuttle service or grab will get you to wherever you want to go ( p.s. transportation is expensive in Koh Samui

My husband and I stayed at Rockys for 7 nights on October...we had the best experience. The resort is beautiful and the staff so obliging and friendly. We had a few meals in the restaurant and the daily breakfast - the food was amazing and of such a high quality. We enjoyed a complimentary cocktail evening and a fire show. Our unit had everything we could desire - comfortable bed and large bathroom. The pools were both great and the beach was beautiful and the ocean good to swim in - we also used the kayak and there are paddleboards and sand shoes available to use. Arianna the front Manager was so helpful. We would highly recommend.

Location is good, directly at beach road, although there are many other places that include access to the beach or at least beach view which this one hasn't. However the room is still great because very clean.

I read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i