Cari Pangsapuri di Koh Samui

I got the suite with the pool, it does not look like the photos. I had a pretty high traffic area where my pool faced, and there’s loud music at the restaurant next door, last thing I wanted when I was hoping for isolation after 8 weeks of rough work on the road. A door was missing in my bedroom and maintenance had to come reinstall it on my second day. Spa never had an availability during my stay, and buggies are required to go anywhere in the park (unless roaming in the heat is your thing). The service was slow at times (I’d often come back to my room and see room service plates stacked outside for a later cleanup) - but my room was meticulously cleaned each day and the buggy staff were incredibly friendly.

Very warm and professional service, great food. I stayed 3 nights with my family. we need to catch an evening flight, and I talked with Pei Pei, she helped to sort out late checkout which is very kind. Excellent experience!

My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.

This was our place to go whenever we visited Koh Samui. This is a small, quiet beach front boutique hotel. The staff have always been very friendly and will try their best to accommodate you. This visit we felt very unwelcome. Considering this was our 5th visit, and we were excited to be back in Koh Samui, I was expecting to have been welcome back in a nicer way. No, that did not happen. We found our bathroom was dirty, especially around the toilet, and immediately I contacted Reception, who sent someone to clean it and then asked if we wanted to change rooms. I asked why the toilet had not been cleaned in the first place, and they could not answer. I was so disappointed. I then started to notice other things that I was not happy about. We asked for the manager, who we know well and has always been very hands-on and always came to welcome us back when we returned for a visit, and they said they would send a message. The manager sent us a bottle of wine and an apology note. Well, that was very presumptuous of the manager because I don't drink!!! We returned the bottle!!! I eventually met the new manager, he's new from England. I did let him know how I felt and told him it was not very nice to step into an unclean bathroom. Excuse was they just done maintenance, I told him that's not my concern it should have been cleaned, and he accepted this should have been done. The hotel is looking very old and does not have the wow look anymore, and considering we've visited many times the hotel did have refurbishments in the room, the rest of the hotel definitely needs refurbishment. You would have thought this would have been taken care of during the lockdown. The sky roof in the breakfast area needs cleaning. The swim up bar the tile fell off and one of the guest had to show the staff member what had happened because it was sitting in the bottom of the pool which the guest went and pull up and gave to the staff member. So, to be honest it's a lovely hotel but the manager is an office person and does not really engage well with guests, which is a shame because for a small hotel he definitely needs to be ensuring his guest know who he is and to also welcome them back or thank them for visiting. He did, however, come and wave us goodbye, I suppose he's hoping we will be back. We are not sure we will visit again. We went and checked out another hotel and found other hotels charging the same and are much nicer. Changes bring better, but it did not happen on this occasion, unfortunately.

My stay at this hotel was amazing. Sala offers a commutable 10 minute walking distance to local bars and restaurants while maintaining a serene ambiance shielded from the noise and nightlife of the Chaweng area. I was warned by friends that Chaweng was unfavourable for living due to its proximity to the airport, but the room is well sound proofed and completely silent. I was surprise by the space and depth of the personal pool as it was bigger than the images suggested and offered a great place to swim late at night after a day in the heat and was completely private from the other guests. The food was great. Breakfast was available through delivery or in the restaurant. They high-quality food, coupled with a daily menu offered delightful variations. Staff even ensured my breakfast was delivered before my early check-out, so I was able to catch my departing flight with good timing. The staff were friendly, polite, attentive, and always ready to assist, they went above and beyond to ensure my comfort throughout my stay. They offered communication via telephone or via message through a downloadable app - so it was easy to communicate any of our needs from the room or on the go. The beachfront pool is a little small and ideal for guests with children, whereas adults can make use of sea-side loungers, free kayak rentals, a great bar and swimming in the sea. In summary, this room offers a perfect blend of convenience, luxury, and tranquility. Whether you're looking to explore the local nightlife or simply unwind in style, it provides an exceptional experience. I hope I can return in the future!

We booked through luxury escapes with the junior suite upgrade, as part of the grand reopening package, this gave us massage’s and an extra meal every day. The Positives:- our room was enormous with terrace that overlooked the sea, it was nice to wake up to sounds of lapping waves. The whole hotel has had a partial make over and a coat of paint, the gardens and water features are excellent, the pool is clean, maintained and a nice size. The massage team were very polite, professional and not pushy. Their massages are not expensive and seem to price match going further down the beach. The Neutrals:- The refurbishment is cosmetic, the electrical switches are old and yellowed, there’s no usb sockets next to the bed. There seems to be a reluctance in giving you enough towels for your room, 1 small bath towel and a flannel per person, they also provide you pool towels. Breakfast was okay, it’s a buffet service with a European selection and Thai selection, the sliced break was just suitable for toast as the crusts and edges dry out quickly. Rita who served coffee in the morning was shining example as was the chef who did a range of egg’s every morning, they both remembered our daily orders. A point of frustration for us was we didn’t find a single fork or knife that wasn’t bent. I guess the refurb’ budget didn’t go that far. The coffee was variable from okay to very bitter. Some of the table staff seem more interested in chatting amongst themselves rather clearing tables. The pool furniture is tired and in places dirty with bird droppings, the staff seem reluctant to clear used glasses. The included meals on our package were okay, not exciting, the quantity varied, but usually well presented. We ended up going out to a restaurant next to the hotel, which was excellent and great value. To swim in the sea is tide dependent, at high tide the waves come right up to and crash into the property wall and it’s impossible and unsafe to enter and walk down the beach. When the tide is out, there’s quite a lot of litter on the shore edge, which you have cross to get into sea. Another thing to consider, there are facilities for the disabled. There are no lifts, ramps toilets etc, but loads of stairs, it’s a bit of a drag going to reception to get you key card reprogrammed when it fails. If you’re unsteady on your feet give this place a wide berth. The location is about 15-20 mins or 200tb into town. Chewang beach is very lively in the evening, there is something for absolutely everyone there! There’s also a western style shopping mall and a great food court. Finally what really grated us, there’s a price list of items in our room should we break something or decide to take something. This sits really uncomfortable with us. They know the price of everything but the cost of nothing We’re happy to be moving on after 7 nights. We wouldn’t come back here and feel uncomfortable recommending it. However we’d certainly come back to Koh Samui

Beautiful hotel with lots of amenities. Beach with white sands and clear water. Perfect for families. Love their surprise of the day. Breakfast is average. It's in the heart of Samui. I booked a pool villa. Cleaninest is poor. The pool was dirty and smelly. I paid for the villa to use the pool for three nights, but I ended up not using it at all. It was our wedding anniversary but didn't go well i as wanted. Survived mosquito bites. A snake slithered at my door, just outside the villa. So please be aware. Though i like the hotel, I'm not sure if I'll ever go back again after experiencing all those unpleasant things. Snake was the last thing I expected to see in a star hotel.

This is my favorite hotel ever Holiday Inn Samui. Perfectly Breakfast, Fully furnished room, Big swimming pool, Kids playground, Kids Club and etc.I have to mention this; we met ‘Khun Nim’ at the great breakfast restaurant and she took our family to the Kid club… After 3 days our child almost sleep there. They’ve got 3 or 4 staffs am not sure to take care of your children and also break time to clean the room, toys and etc. For parents are perfect cause you can leave them there, some information paper to sign, just don’t worry they’ve lots of activities for your children; playing, listening, watching, painting, drawing and climbing. We need more time here.

Had an amazing stay at the Bandara resort. We had room 146 which was great and the gardens were Beautiful!! Special shout out to Kitti , who is a fantastic host and made our stay extra special!! A lovely house keeper for our first week who worked very hard to make our room look amazing and smell Devine when came back after a day out. And Faye/kaye sorry I’m not 100% at breakfast she was lovely too. Special staff deserve a special mention!! We will definitely return! Great location to walk to fisherman’s village for great restaurants x 😀

The Sheraton Samui Resort is an absolute gem. Set amidst a vast, green landscape, it's a paradise for those who love to explore, and if you'd rather ride, the buggies are just a call away. The breakfasts were a hit – a scrumptious spread of European and local dishes that got us started for the day. Our room was not just comfortable, but it also boasted a stylish bathtub on the terrace and a fabulous view. For the kids, the resort was an endless adventure. Between the awesome camp set in the room and the kid's room filled with activities (our son particularly enjoyed the crafts), they were in seventh heaven. We loved the cool stone pool and the variety of beachside activities – from kayaking to stand-up paddle boarding, all available free of charge. And if you're into some friendly competition, there's a ping-pong table too. With two pools to choose from, one lively and family-friendly and the other more tranquil, there's something for everyone. And the beachside bar and restaurant? A great spot for some downtime. Being close to Central Samui and other attractions was just the cherry on top. Highly recommended!