Hotel berhampiran Instituto Superior Tecnico, Lisbon

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

An overall great experience in this hotel. The room I got was cute and has a small kitchen, it has the appliances you need to cook a meal, and plates, utensils as well, there is even a oven that you can heat up all the pastries you brought back to your room, the pastel de nata in the cafe down stairs at the hotel’s lobby were good. But what save my trip was the washer/dryer in the room, been travel for almost 2 weeks without doing laundry until I checked in to this hotel. If I’ve ever returned to Lisbon, will definitely stay in the hotel again.

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

每次來里斯本都住在這裏，首先位置很好，里斯本大道的頭上，地鐵站籃線和黃線就幾步路距離，環島上也是旅遊、公交巴士的集散地，步行到老城步行街也就20分鐘；其次早餐很棒，雖然這次趕上了國慶節酒店滿房，但是早餐廳還是井然有序，其中一位男服務員這麼多年如一日的熱情似火的工作精神值得學習；大堂和房間顯然被重新裝修過，乾淨現代了許多，只是三點入住就是三點，早了也得等候。

Went for an old boys' weekend, we always try and choose a good hotel with plenty of facilities. This hotel is reasonably well situated but not as near the centre of Lisbon as we had thought. It looks like a typical concrete monstrosity from the outside but is however very clean and modern with very friendly and efficient staff. We spent some time at the rooftop bar! A good bar with excellent bar staff!! The only moan is that the so called swimming pool is really only for a dip and there are no sunbeds, the area is too small and we therefore did not use the pool. The hotel is a good 20 minute walk from the town centre and restaurants, etc. We would all recommend it however.

We were pleasantly surprised by Hotel Lisboa and would definitely recommend it. It's located steps away from Avenida da Liberdade. Very convenient with an eye-pleasing walk down to the main square or over to the Parque Eduardo VII. It was sparkling clean. We couldn't have been happier. We had two rooms, one with a king bed and a pullout in the other room, which my friend said was very comfortable. Large windows that opened to let in fresh air and ambient street sounds. The breakfast buffet had a bit of everything with eggs, bacon, fresh fruit, pastries, yogurt, seeds and coffee. Across the street is a mini-mercado and a delicious restaurant called Honest Greens. Would recommend it too, especially if you're veg. Would stay here again.

酒店太老了 位置是很好 但是這酒店太老了 洗手間也非常侷促 浴室會漏一點水出來 是整個歐洲行程裏住的最差的酒店 早餐千萬不要去吃 巨難吃！

The hotel is average, the beds were average, the room was average, the experience was average, you get my point. You will not leave the site singing its' praises. Because we were in November, no air conditioning was available even though temperatures were in the mid to high 70s (f). The best we could do, was open the windows. The staff was no really ready for prime time, they had consistent problems with providing accurate and workable key cards, a pain, since they had two small elevators for a 8-story building in the heart of a business district. The bathroom in tub shower was actually a challenge and, essentially, dangerous. We ended up on the second floor and, to same time, took the stairs down to the lobby only to find that the door from the stairwell would not open, the door handle just turned and turned. I knocked on the door until someone in the lobby opened it. When I the front desk staff about a genuine fire hazard, they seemed to indicate they already knew about the problem. The breakfast was terrible, even by U.S. Express Hotel standards. Please, please find another location to stay.

這個酒店已經好幾次入住了，唯獨今年感覺最差。房間沒有牙刷、牙膏，甚至連速溶咖啡、一個小勺子都沒有（雖然不是想喝速溶咖啡），問了前台，説有些房間就是沒有這些東西，有點詫異我選的是酒店的甄選房，為什麼連國內快捷酒店的服務標準都沒有，明年不會再選這家酒店了。 但是，酒店的餐飲部很好，工作人員態度熱情，工作細心，因為連續住了6天，工作人員立馬熟悉客人就餐的習慣和愛好，非常專業！