Hotel Perniagaan di Lisbon

We booked the room with lightshow, because we were curious about it. The show was nice and it was about 15 mins long that runs once a day at 10pm. You can also watch the show in the bar or on the TV and you really only need to watch it once to understand what it's about. Also it's important to book a room on the 2/3 floor to really enjoy the show, otherwise you would be looking down at it. We wouldn't book a room for the light show again because it doesn't worth the price difference, but for sure the hotel is very nice and the room is comfortable and for sure we will stay there again.

The hotel is average, the beds were average, the room was average, the experience was average, you get my point. You will not leave the site singing its' praises. Because we were in November, no air conditioning was available even though temperatures were in the mid to high 70s (f). The best we could do, was open the windows. The staff was no really ready for prime time, they had consistent problems with providing accurate and workable key cards, a pain, since they had two small elevators for a 8-story building in the heart of a business district. The bathroom in tub shower was actually a challenge and, essentially, dangerous. We ended up on the second floor and, to same time, took the stairs down to the lobby only to find that the door from the stairwell would not open, the door handle just turned and turned. I knocked on the door until someone in the lobby opened it. When I the front desk staff about a genuine fire hazard, they seemed to indicate they already knew about the problem. The breakfast was terrible, even by U.S. Express Hotel standards. Please, please find another location to stay.

The pros: -very close to metro station. - it was clean - I liked the friendliness of the staff - 24/7 reception - kettle, coffee maker in the room - the bed was comfortable and although the room was small i had everything needed The cons: -extremely thin walls, you could hear your neighbours conversations and peeing. -the room had a small window that I couldn't open and the view was on the corridor so you have to keep in blocked by curtains to avoid people looking at you. Which means, no natural light all stay - before my visit, I asked if the hotel if they can provide gluten free bread for breakfast, as I'm gluten intolerant, and they replied no. - the decor is cheap looking, this hotel pretend to be more fancy than it is in reality - shower doors didn't close properly, so every shower left me with flooding

Went for an old boys' weekend, we always try and choose a good hotel with plenty of facilities. This hotel is reasonably well situated but not as near the centre of Lisbon as we had thought. It looks like a typical concrete monstrosity from the outside but is however very clean and modern with very friendly and efficient staff. We spent some time at the rooftop bar! A good bar with excellent bar staff!! The only moan is that the so called swimming pool is really only for a dip and there are no sunbeds, the area is too small and we therefore did not use the pool. The hotel is a good 20 minute walk from the town centre and restaurants, etc. We would all recommend it however.

There are three things that, in my opinion, separate this hotel from the rest: Location, because it is located in the center of everything Lisbon: attractions, restaurants, bars, and shops, all within walking distance from the hotel. Customer Service is second to none; they arrange our transportation from the airport to the hotel and back, they showed us all tour options available for our short stay, and everything with a smile and kind words. Last but not least, the buffet breakfast was amazing; too many options to choose from. Our next flight was scheduled at 6:30 am, and we were not able to have our breakfast, so they prepare 2 small boxes with our breakfasts, to have it on the go.

We booked two rooms (one with a double bed, one with two single beds). Since this wasn’t the case when we checked in, we asked to switch rooms. The clerk told us that this was not possible the first night but after that he had availabilities. When we checked the following morning we were told that it was not possible and that we should have redemanded a switch, early in the morning (strange in my opinion as the clerk from the other night had written it down for his colleagues to do the follow up). Anyway, next morning I came to the reception at 7 am, only to hear that they will look into it and they will inform me after breakfast. After breakfast we learned that, again, it was not possible. That’s when I gave up for the room switch. But it remains unbelievable that a client that pays 150 EUR per night per room (so 300 EUR per night), could not get more service (or at least some clarity straight away). Half of the programs on the cable TV were not available. The hotel is not very sound proof. We were bothered by the construction work that was being done outside the hotel, woken up by works (drilling) being done inside the hotel and an annoying noise in the airconditioning. The keycards to our room kept malfunctioning, it was reset at least 5 times (and not kept close to phones or other magnetic fields that could explain a demagnetization). One day our rooms were just not cleaned, after we told the reception it still took a while before the rooms were done. In conclusion, the price we paid per room is not at all in line with the quality we received. With the “urban” look of the lobby you get the impression that this hotel is rather modern. When you enter the rooms, however, these are rather small and old-fashioned. The price/quality ratio for this hotel is really bad. Disappointing

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

Nice hotel, great location, amazing staff, good breakfast

La camera è ampia con un 2 letti vicini grandi e comodi, il bagno con doccia è spazioso con asciugamani in dotazione morbidi e grandi. La pulizia generale è molto buona, ci hanno cambiato gli asciugamani ogni giorno pur non avendolo richiesto (scelta che ritengo però poco ecologica) Nelle vicinanze ci sono alcune caffetterie (non abbiamo incluso la colazione) e ristoranti, la fermata dell'autobus per il centro è a pochissimi passi. Il centro è comunque raggiungibile anche a piedi con una passeggiata di circa 15 minuti. L'Hotel dispone di un parcheggio coperto al costo di €19,00 al giorno, assolutamente essenziale se si arriva in auto visto che non ci sono altri parcheggi nelle vicinanze.

HF Fenix lisboa is a very nice hotel. located in a very nice place a walking distance of the most attractive touristic places of Lisboa. Rooms big and clean, people at reception so friendly