Hotel dengan Pengambilan dari hotel di London

The perfect hotel to enjoy the view of London as it is an attraction itself. You can enjoy the sunset and sunrise as you are chilling on bed with your beloved. The service is really amazing and efficient. The breakfast is really good and full of diverse foods. Sky pool and spa were closed but we have enjoyed it before and it was amazing. The only negative point to be fair is the gym which is not amazingly equipped in term of lifting equipment. I definitely recommend this hotel for every couple that want to have an unforgettable stay in London.

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Very clean room and good hotel service.  The breakfast is full of different choices.  However, the hotel location is a bit far from city centre.

My friend and I stayed here for one night. Fantastic experience from start to finish. The staff at reception upgraded our room free of charge. We had two big modern rooms and a little kitchen area. Clean and quiet for a great night of sleep. Highly recommend.

This is the first time I have booked a hotel alone for the night before a flight and I was very impressed both with the hotel and its reception staff who arranged my transport to the airport for me too. I would use again and recommend

Great service and great location!

Kami menempah Hotel Renaissance untuk kemudahan menaiki kereta api Ia adalah bangunan yang indah, biliknya bersih dan bersih, dan kakitangan kaunter penerimaan tetamu juga sangat mudah untuk kami mencari sesuatu untuk dimakan di kawasan sekitar pada waktu malam

حصلنا على غرفة في الطابق السفلي، الغرفة جيدة جدا من ناحية المساحة والنظافة، ولكن الممر والدرج المؤدي به رائحة كريهة جدا، الغرفة مكتومة وتهويتها شبه معدومة، النافذة مطلة على بهو قذر جدا، المصعد كان معطلا. ولكن بحق موقع الفندق مميز، الاستقبال وتسجيل الدخول رائع. طلبنا حفظ الحقائب قبل تسجيل الدخول وكانت استجابة موظف الاستقبال ممتازة. عموما الغرفة من الداخل جيدة، ومساحتها جيدة كذلك، نظافة الغرفة ودورة المياه والتجهيزات جيدة جدا، ولكن الرائحة والنظافة في الممرات تحتاج إلى المزيد من العناية والاهتمام.

Hotel location is excellent. Lots of shops, restaurants and Paddington station only steps away. Hotel is older property, and it shows...entire place is kind of run down. Rooms are small, but adequate. Wifi is unstable. I was only at the hotel for one overnight stay and the wifi went down multiple times and/or the speed was so slow I had trouble accessing websites. Interestingly enough they tout it as being superfast internet...which it definitely was not during my stay. Service/staff was fine. All the employees I encountered were friendly and helpful. Upon check in, I was offered (and accepted) an upgrade to a larger room for only £12, however that room was pretty small, so I can't imagine how much smaller the original room I booked was. Overall, it was a quick and pleasant stay. I would hesitate to book again just due to the Internet issues, but if that isn't as important to someone else, then I would recommend staying here to other guests.

Room is nice n clean, complimentary sauna is a delightful add on. Room phone was not working though and the corridor lobby in the building was dark and can have more signs.