Hotel Mesra Haiwan Peliharaan di London

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

I was really impressed with the decoration and vibe of this hotel. It was stylish and very cool. Comfortable bed, big TV and good breakfast.

We stayed at Shangri-la for two nights.I can’t praise enough the staff and the hotel itself. Upon arrival, we were upgraded to an amazing city-view room. Our room was facing St Paul’s Cathedral and other famous landmarks. The views were absolutely breathtaking. I decided to use the pool and sauna. It was brilliant! Again stunning views as the pool is located on the 52nd floor. Breakfast was delicious with a great selection of cold and hot food, fruits and pastries. The facilities at the hotel are great but what makes everything perfect is the people and staff. A big thank you to duty manager Tylor and the reception staff, especially Jasmine and Andzelika, the pool attendant. You made our stay memorable.❤️

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Visited for business reasons - the hotel inside is absolutely immaculate, very comfortable and excellent rooms. Breakfast was delicious and a good spread. The location isn't excellent and from the outside it doesn't look that impressive but overall I can't fault it. Would definitely stay again!

View is what sold it here other than that for a 5star hotel it's more like a 3star pushing onto a 4 star the whole inside / reception & hallways really needs renovating they have holes in the carpets and some graffiti on the walls , the room I booked (Thames premier deluxe room) had an amazing view which is what made the room worth the money but interior was outdated also there was just holes in the ceiling / walls & the woodwork needed to be replaced even had a burn hole in the mattress this 5star hotel should be a 4star at maximum won't be visiting again until its been renovated

Hammersmith station and bus stop is convenient for you to go everywhere The minibar offers drinks and snacks There are many Novetels in London, you will get which you really wanted to avoid the different locations. I just want a nearby Novotel close to Marriott in Canary Wharf area and when searching only in put novetel and at results get a west part one which is far from the canary wharf

We found this hotel to be excellent in many ways. It was spotless, specious with friendly & caring staff. Breakfast was excellent too. Anything needed could be arranged with no hassel. The bar prices were a bit high, but that's the only negative! You are also not far from bus & tube stations with bars, pubs and shops around as well as takeaway options. Would recommend & use again!

The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.

This is a beautiful hotel in the heart of Stratford. I booked a Stratford suite for a 49th birthday celebration and we were upgraded to a Manhattan suite. The room was stunning with a dinning table, seating area with a sofa and armchairs and a bathroom with a bathtub and walk in shower. The staff left cakes and a message for his birthday which he absolutely loved. I will definitely be returning here in the near future.