Hotel berhampiran Waterloo Business Centre, London

It was our anniversary. While we enjoyed the amenities, the room service left much to be desired. Had to ring more than 6 times to get the in room breakfast we had booked the night before - very annoying. Also had to ring several times to get bottled water sent up to us. Like I said, room service left much to be desired. But other than that, everything else was fantastic. When the breakfast FINALLY arrived, it was good, so I give them that.

The experience was pretty good, but they do not provide any amenities inside the room, even drinking water was not there inside the room

Only 1 - 2 min walk from Russell Square Underground station. Comfortable bed and room is ok to fit in 2 adults and 1 kid. However there were insufficient room for us to open our luggage. We had to open the luggage one after one to take out our clothes. No drinking water was provided hence we had to buy from convenience store and carried back to hotel. Good thing is Tesco is only opposite the underground station. Wish to suggest to provide adequate trainings to front desk staff. When we checked in we were informed that our booking was canceled. (I have fully paid for the room upon booking) I showed to the staff the booking details but she still insisted our booking has been canceled, instead she asked me to call to the agent and get the agent to contact the hotel. I had no choice but to “follow her instructions” to do so. After 10 min trying to contact the agent (due to different time zone), the front desk staff called me “madam” many times from her counter (it was about 300m away and I was not aware that she was calling me), and told me that she has found my booking. When I asked the reason why initially the booking was canceled but now it was found, she did not answer me but to pass me the room key. After checked in to the room, noticed that both the lamps near the bed were not functioning and we called to front desk (only 1 light in front of the washroom was working). We were informed that the one who is able to fix it has left and we had to wait till the next morning to get the lamps fixed. Eventually they sent us a table lamp for that night.

Ia agak dekat dengan stesen, jadi saya berasa selamat walaupun pada lewat malam. Bilik itu luas dan bersih. Saya agak bimbang tentang bau tandas, Saluran keluar di ruang katil tiada ruang di bahagian bawah Kerana mungkin tidak boleh menggunakan penukar besar Berhati-hati diperlukan! Kakitangan baik dan baik Saya mempunyai masa yang hebat!

Nice place and central location . Room are spacious and equipped with microwave and sink

Very good Hostel when travelling through London. Siissi the wonderful manager runs an efficient professional team.of friendly helpful staff. Good hospitality, clean, happy to assist . Spacious with secure lockers in the rooms. Nice atmosphere creative artistic crew . The Astor Hostels I highly recommend for safe secure pleasant stay when travel on a budget for short stays. Thank you Siissi for an enjoyable stay.

Interesting stay! I wasn't sure about the girl on reception as she didn't give me my suitcase at first, when I collected my bags. However, I just remembered I saw a ticket on the floor so she must have dropped it and I didn't realise it was mine! 😂 Sorry. My room key and TV had minor issues on my second night and the lift is a bit rickety. However, overall a pleasant stay for the price: decent location, clean, compact and cute room and okay breakfast (in a beautifully decorated little room with attentive staff). In fact the staff were all great really and are polite. So, I recommend. Thank you.

This was by far my favorite hotel in London! Great location with amazing views and Tesco is just 2 minutes walk away! It’s super convenient and clean! Front desk staff are super helpful and friendly especially Saim!!! She’s always smiling and ever ready to assist you with whatsoever you need! I’ll definitely be back ! Stayed for 2 weeks and annoyed every bit of it!!!!!!!!

Stayed for a night and got an amazing room! Very spacious and comfortable, im extremely grateful! Definitely will be back! Complete amenities and a great view too! The shower was lovely, fully functional and detachable. I had a massive view, and a double bed. Breakfast was an option but and seemed lovely but I didn’t try it as I was there briefly.

From when we entered, it was just an amazing place. Staff very helpful. Breakfast everyone catered for. Only downside constantly asking for the entry card to be re programmed when we tried to use it. Would def recommend and visit will happen again.