Hotel berhampiran Upper Zuma Canyon Waterfall, Los Angeles

최근에 리노베이션을 해서 룸은 깨끗했지만 화장실 바닥에 쓰레기가 치워지지 않은채 있었습니다. 밤 늦게 체크인을 했는데 1층으로 방 배정이 되어 만족스럽지 않았습니다.

The Residence Inn in Westlake Village is quite nice since finishing a total renovation. The rooms are nicely appointed and all flooring, paint, furniture and amenities have been all redone and are new! The staff is friendly and attentive and there is plenty of parking around the facility. We did have a minor issue arise and Bailey and Mr. Huerta the GM were not only professional and courteous but quite gracious in resolving the issue and finding an expedient solution. The pool area, workout center and all other amenities including the breakfast buffet in the morning are all a plus. Conveniently located off of the 101 frwy and near many stores, restaurants and local attractions. The Lure Fish House and Cici's are just a few of the excellent eateries next door. The in room TV includes internet access to streaming and Showtime is included in the programming. This is one of our favorite places to stay in Ventura County and the new renovated facility places it on top... Highly recommended

真的很滿意，住的很舒服。設施特別多，游泳池就有三個 兩個室外一個室內，去malibu beach也還算方便 順着canyon開20多分鐘就到了。

寬敞舒適 窗很大很舒服

地兒比較偏，附近沒怎麼有餐館，床很高，至少1米了。咖啡機是插盒式的，衝出來的咖啡一般般吧。 有浴缸，可以泡澡，挺舒服。 每一層的製冰機在電梯口，如果像我一樣分到最內側的房間，那就要走好遠才能取冰

Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)

Excellent. I believe that I have said a lot already.It might be continuing to repeat what I have already, h said, however, I will add that such a well organized staff shows efficient, professional and knowledgeable guidance and support. I do believe that Mr. Taylor provides exactly that. My Praise and Gratitude to all. Thank you again. .

The area felt safe, staff was great and room was worth what it cost. The only thing I did love is the sink in a room backed up and stuff came out of it and dried up inside. I had to clean the sink twice because it looked the same after room service came in the next day. Overall stay was great and the drive to go anywhere was beautiful.

Entrance and lobby is quite nice and modern, the rooms are exactly the opposite. Although is does the job after a long travelday, the room was very outdated. Bed was pretty good I must say. Also the fire alarm sounded twice in the middle of the night. The gave us complementary breakfast as a compensation but only after a making a complaint. Location is pretty good. Near aiport and near Rental cars (10 min walk) The fitness room is ok. Outdated, but still does the job.