Hotel Mewah di Malay

"Excelent resort. The resort is offering breathtaking views, pristine private beaches, and an atmosphere of pure tranquility. The staff were incredibly warm, attentive, and went out of their way to make us feel welcome. Our villa was luxurious, spacious, and impeccably clean The food was exceptional across all the restaurants. We particularly loved the seafood at the Sirena Restaurant. The breakfast buffet was one of the best we’ve experienced, with a wide variety of international and local options. Shangri-La Boracay is the perfect destination for a relaxing escape."

"As a group of 11 travelers, our overall experience was very good, particularly because we availed of the hotel's airport transfer service. The transfer process was seamless, efficient, and exceptionally well-organized. From the hotel to the airport, the entire journey took less than 30 minutes. The transfer team deserves special recognition for their professionalism and strict adherence to schedules. They clearly prioritize ensuring that guests do not miss their flights, and their dedication was truly commendable. Check-in was also a pleasant surprise, as we were accommodated earlier than the usual check-in time. All of our requests were attended to and fulfilled, which we greatly appreciated. The buffet food was enjoyable, with a good variety of dishes that changed daily. It was nice to see different options each morning instead of the same menu being repeated. However, there are a few areas where the hotel could improve. One concern was the breakfast area. There was no covered walkway connecting certain sections, which became problematic during heavy rain. Since we were traveling with a baby, it was inconvenient and unsafe to walk through the rain, especially as the pathways became slippery. Even providing umbrellas in the breakfast area would have been a thoughtful touch. These small details may seem minor, but they significantly impact the overall guest experience. The air conditioning in our Deluxe Room was also not as cold as expected. In addition, the balcony was practically unusable because the outdoor air-conditioning unit was located there, generating considerable heat and making the space uncomfortable. Another inconvenience was the replenishment of bathroom amenities. Rather than having them proactively restocked, guests needed to call housekeeping each time additional items were required. Overall, we had a pleasant stay, and many aspects of the service were excellent. However, I believe the hotel would benefit from paying greater attention to the small details. Thoughtful and intentional touches are often what elevate a good stay into a truly exceptional one."

"The hotel was wonderful from start to finish. The staff were genuinely warm, attentive, and always ready to help, which made the stay feel easy and welcoming. The beach was beautiful: clean, calm, and perfect for both relaxing and swimming. The property itself is very well maintained and offers a wide range of amenities, so there was always something to enjoy without ever feeling crowded. Overall, it was a very pleasant stay, and I would happily return."

"I was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating. Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client. One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in) What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back."

"We loved our stay at Henann Palm Beach in Boracay! The beachfront location on White Beach is unbeatable — soft white sand and stunning sunsets right in front of the hotel. The rooms are modern, clean, and very comfortable, with a relaxing tropical vibe. The infinity pool overlooking the ocean is a highlight and perfect for cooling off after time in the sun. Breakfast offers a great variety, and the staff are incredibly friendly and attentive. If you’re looking for a stylish, well-located resort with amazing service and views, Henann Palm Beach is a fantastic choice."

"Would recommend Hennan Lagoon. From front desk staff to Housekeeping and Pool staff are Nice and friendly. Dani front desk is nice, most of them. Tony and Christian waiter ( breakfast buffet) they are very accommodating to us. Always ask if we need something. Room is clean and spacious. Comfortable bed and pillows. My Granddaughter enjoy much the nice pool. Will be coming back for sure."

"The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here."

"We stayed in the Garden with Pool room for 4 nights. The room was spacious and comfortable, though the fact that the room is on the ground floor might make it slightly more prone to noise/disturbance as it was right next to the hotel's main pool and on the same level as the restaurants. The toilet does seem to be a little worn down. Breakfast spread is decent, however food quality can definitely be improved. Hotel is located at the end of the beach stretch so it takes about 20minutes walk to Station 2 where most of the shops/restaurants are located. The pay-off is that the beach right in front of the hotel is definitely quieter. Hotel does provide shuttle to Station 2 though, for those who prefer not to walk. Round trip transfers to and fro the airport were well coordinated. "

"The service was good, the hotel is being cleaned regulary, the staffs are courteous the place is serene and quiet far from the party noise of boracay. And the breakfast buffet is good lots of selections and they keep on refilling the food warmers for the guests, plus the million dollar view! we never mind paying for e-trike whenever we want to go somewhere. I just didnt like the front desk keeps calling for the checkout notice even though i told her that were ready to check out and just needs a minute to pack some our things, besides we checked in late like 6pm btw we checked out at 12:20pm though So far, this is the best hennan hotel for me."

"Was an absolutely amazing stay! Just please note that you do need to pay PH10000 deposit when you arrive. We did not know this prior and was quite inconvenient. The location is excellent, 5min walk to everything. The beach had amazing night life activities. There is a Jollibee and mcdonalds around the corner and they're open 24/7. The breakfast offered at the hotel is world class. Thoroughly enjoyed it. Would highly recommend!!!!!"