Hotel berhampiran bazar desert tentes, Marrakech

Stayed here as part of an EasyJet package and wasn't sure exactly what to expect as it was our first time in Marrakech.. We were greeted with a very warm welcome and served mint tea, local pastries and water..........and some fuss from a local cat. The hotel was very clean, beautiful inside and cool in temperature given the heat outside. Our room was also clean, well presented if not a little basic. Obviously, you have to be mindful that hotel star ratings are different from the UK. During our week long stay all of the staff were extremely friendly and helpful and couldn't do enough for us. The rooftop spaces are beautiful and you don't really notice any of the hustle and bustle below. The only note really is that people of a larger size or restricted mobility may struggle on the stairwells as they are pretty steep and narrow. Hold those banisters tight! In a nutshell, this riad is excellent, in a prime location and the staff........and cat's.........were friendly with impeccable service. This seemed to be the case throughout Marrakech as the people are so welcoming.

A basic and functional hotel in a fairly busy area. Expect noise from the road if you are on the front of the hotel. Staff were helpful and friendly. Pool on the rooftop was small but well maintained and has great views across the city to the old town.

أكيد أن العلاقات المهنية تنتهي بانتهاء الاستفادة من الخدمة...ومن المحتمل أن تعاود طلب نفس الخدمة لتناسب الثمن مع الجودة المقدمة ولتستمر بذلك العلاقات المهنية على أساس التواصل الواضح والشفاف وعلى قاعدة رابح رابح...لكن أن نعاود نحن كجمعية مهنية للأساتذة اسمها الجمعية الوطنية لأساتذة المغرب فرع الدار البيضاء سطات النزول في نفس الفندق الذي جربناه منذ أول رحلة لنا لمراكش وألفناه لمرات عديدة...معناه أننا أحسسنا أننا في بيتنا الثاني... أولا لرغبتنا في غلبة الجانب الإنساني على الجانب المادي. ثانيا لعلاقة الثمن بالجودة... ثالثا لأننا ألفنا الوجوه الطيبة التي تسهر على تقديم الخدمات بالفندق على جميع المستويات...الحجز الاستقبال المطعم المسبح الأمن الخاص النظافة...كلها أمور تحسب لكم ونشكركم شكرا جزيلا عليها.. رابعا...لأننا من الإطارات الجمعوية المهنية التي تحفظ وتصون الذكريات الجميلة التي نقضيها ونخلدها في الأماكن التي نزورها...والمؤكد أن فندقكم بكل طاقمه سيظل وسيبقى مزارا لنا في كل آن وحين وفي كل وقت نزور فيه مدينة البهجة والنخيل... دمتم طيبين ودام لكم التألق المستمر.

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

I booke the Savoy due to its proximity to a business convention and because most other hotels were sold out. I was able to experience the suite and the regular room. The rooms are well sized and clean with all amenities (shampoo, gel etc) available. The breakfast has a good selection of local specialties and western items. Staff is overall friendly and aiming to do a good job. However, here is we’re the hotel (in my opinion) missed the mark of the 5 star experience. While I genuinely believe that staff is aiming to do a good job, I don’t think they are well trained. - I tried to get additional water by calling housekeeping on different occasions, it turned out impossible. No one was picking up. Upon calling the operator, still nothing happened - Getting my laundry done was a similar experience. I called the dedicated number for laundry service and no one picked up. Then I called the operator and explained the situation and was assured someone would come. Again - no show. - The remote control in my second room was broken. I tried to call housekeeping. To no avail. The guest relations manager called me because they confused two rooms and accidentally gave me a room that was clear intended for honeymooners (which I tried to explain to the gentleman who brought me to the room, but he insisted and showed me the paper from reception..) I explained to her that the remote was broken, she assured me someone would come, but no one ever did replace the remote control. - I tried to book a tour through the concierge. (In person). When I got to him, he asked me to sit down and told me he would give me a brochure. After 20min, he was helping other guests (who came after me) and I still sat there without a brochure. I ended up booking my tours online, which turned out perfect. There are however people who made the stay better. Ayu - from room service. A young gentleman who learned my coffee and organized soya milk. (I ordered my morning coffee because housekeeping would not leave any milk or powdered milk…) Rachid - one of the porters. I had forgotten my plug. The hotel send me a converter but didn’t have plugs. He gave me his personal plug until I bought one. The hotel is ok if the price is right. I think making it 5 star is a bit of a stretch given that personnel is not well trained.

Just got back from the most amazing 4 day stay at the Sol Oasis. Incredible hotel. The staff are all amazing. Special mention to Andrea at guest services who is AMAZING and who went above and beyond to help make the weekend incredibly special. She helped me to organise a special surprise and the effort she put in far exceeded my expectations. Also a shout out to the bar staff who were incredible. They literally made us feel like VIPs. Everyone is so friendly and the treatment is incredible, your made to feel very special from the minute you arrive. The food was incredible, the cocktails were lovely and the hotel was super clean and beautiful. Everything is so well organised. The pool party Saturday night was incredible. All the entertainment id well thought out and organised. I would highly recommend this hotel. Thank you so much, we can’t wait to come back again x

Un excellent hôtel, juste le seule défaut serait l'emplacement un peu excentré du centre ville. Pour les personnes qui aiment la tranquillité cela est un bon emplacement.