Hotel berhampiran Magasin d'Artisanat Marocain, Marrakech

Hotel, very very clean, a bit dated but still nothing to complain about, they have 2 receptions on 2 different streets (back door, front door), back door staff absolutely lovely and welcoming, took case up to room etc, front door staff are not helpful at all, they weren't doing currency exchange until 5pm, so I asked where to get it from, and they sent me totally in wrong direction, walked for ages to find one, then few days later found 1 just round the opposite corner. they had no maps to help you, didn't give you any advice, they really didn't want to know you if you were English. WARNING to all vegetarians my friend got half board as she was a vegetarian, the menu every night are 2 choices, chicken or beef that's it, oh and if you have a bottle of water with your meal expect to pay for it !!! Breakfast was ok, boiled eggs, polony, and cheese triangles, selection of pastries, dried bread, and what can only be described as a pancake made from layers of filo pastry which you needed to tear apart and what looked like syrup next to them was actually oil YUK. But there was jam and marmalade too. AS said before the staff were extremely unhelpful and when leaving I put my case at front desk, only to be told I would be picked up at desk 2, so sat there 45 minutes and rang pick up people they were at main reception on time. They came back for me but not happy, just made my flight home in time, I would not go there again

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

We stayed at hotel chems from the 31st of December for six consecutive days for the new year. This was my second time in Marrakech but my mum's first time. The location is second to none within a few minutes walk to the square and also many other local attractions. On arrival we were told that we needed to check in from 3:00 p.m. we'd got there early but were able to drop off our bags and then go out exploring. The hotel itself is a little outdated, however it is very clean. Staff are very good, welcoming and attentive, room sizes good and price good. Bedrooms made up everyday, towels changed, cleaned throughout. Pool towels available for free at pool. We stopped between December and January, that is a very good size pool approximately 25 m. However it is very cold but still accessible plenty of seating areas for drinks and snacks. There are plenty of sun lounges around the poolside as well as in the grass area. Breakfast is served daily which is included within the cost and there was ample choice a selection of eggs, Cereals, yogurts a little fruit, many pastries, etc. The hotel also has a snack bar and does offer evening meals. We did not take any evening meals here. We did have snacks during the day. Things like salads, pizzas, burgers, etc. The food was good. As the hotel was very close to the local area, we were able to walk although it was close to a taxi rank. If you should need this. Within 1 minute walk to Koutobia mosque, then about 5 mins to jem so fnaa square, Cyber park short walk ( nice to visit) near royal mansour Marrakech, Around 40 mins walk is the beautiful menara :) There is also complex artisan is about 10 minutes walk maximum full of things to buy As you come out of the hotel grounds, if you do a left you will find a park on the left hand side ( Koutobia). You can walk straight through this to the main road to take a shorter route to places. There is plenty of opportunities for walking and running. It is very safe to run alone. When we were there the sunrose at about 8:00 to 8:30 a.m. and the mornings were cool. During the daytime, you can expect temperatures of around 18° c in December and January plenty warm enough if you are from England. We had a walking tour that I arranged before we went through TripAdvisor. It was very good. We also booked the waterfalls trip. This was okay. I also took a hot air balloon trip which was amazing. All of these were booked online instead of at the hotel. There was no particular reason not to book at the hotel. I just didn't realise that there was somebody on site to do this before travelling. The reception is manned 24 hours, 7 days a week. On New year's Eve, we was welcomed with a show and dinner from 7:30 p.m. full entertainment and several courses for a meal and drinks. This was all inclusive even though we was on a bed and breakfast basis. We had no idea that this was going to happen. It was a lovely surprise. The entertainment was fun. Most of the ho

One of the best hotels in the world in terms of service, facilities and food. La Mamounia is so rich in culture and heritage that there is a unique story in every part of the hotel. We visited the Royal Mansour and other 5 star establishments but nothing compares to the warmth and hospitality of the staff at this hotel. A truly remarkable experience and our only disappointment was the lack of time to further explore the various restaurants, cinema, activities area, ****** and wine cellar. Will definitely be back.

It’s an old Riad but it’s very beautiful inside. The staffs are friendly and helpful! Dinners are incredible! You can tell the chefs have hearts on food. We had a really great time here.

One of the best place to stay in medina. Nice and stylish, clean rooms, simple breakfast. Location also good enough, because its not that far to walk by medina from taxi (another riads can be so far and it's not comfortable to find it, especially when you have a lot of clothes). One more thing - they are really equipped with everything you need in rooms - fridge, smart-TV, hairdryer, even in single rooms. Not every riad can have it, especially with this price. Friendly and very helpful staff. Especially grateful to Hassan, he helped me with my one thousand questions 😅 So, I can recommend this place. I stayed in few riads in different points of medina, and it was most comfortable place.

Nous avons passé un excellent séjour dans cet hôtel ! Les enfants ont pu en profiter pleinement. Merci à Sarah, Najib et Fatiha Merci à Said du colombus Merci à Oussama de l’animation Et sans oublier Mourad, Abdelatif et Ayoub toujours aux petits soins Nous reviendrons c’est sur !