What a beautiful building in beautiful grounds! It is beautiful inside also. It is decorated and furnished to 5 star expectations. However, not all was good. Firstly, check in was far too long and what a palaver!! We had to decide there and then what time we wanted to eat our dinner and breakfast at. Then a pre paid holiday card or personal debit cards were of no use to secure our entry. We had to search out an old credit card to pass Go! On to the room itself and it was lovely. Comfortable bed, seating and a bathroom with separate bath and shower. Lovely and clean and well maintained. Unfortunately, a poor night’s sleep was to follow due to the heat inside the room and air conditioning was too noisy to keep on. We visited the bar for a couple of drinks before dinner but were very dissatisfied with the 10% service charge. Even if you go to the bar and carry your drink back to your table yourself you are still charged. How can you charge a service charge for just pouring a pint and a glass of wine? We had dinner in the Carriage Room which is a beautiful venue with beautiful food. We have no problem with the 10% service charge here because it is clearly written on the menu. And so to breakfast chaos. Remember we had to book a time for breakfast. What a waste because we had to stand in a queue. As there was no space in the breakfast room, we were then escorted to a low table in the bar area where we would have had to kneel down on the floor to be able to eat at such a low table. We refused. All of a sudden there was a table available for us inside, and a few others materialised too, they just needed cleared. The food itself was excellent which is more than can be said for the kitchen itself around which guests walked serving themselves whilst a chef continued cooking with little room to pass by. A sharp knife lay on a chopping board half on a sink and half overhanging. We think a risk assessment is urgently required in this area.
Sangat Baik
5 Ulasan