Hotel berhampiran ANZ Bank Museum, Melbourne

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.

During my recent business trip to Mercure, I was impressed by the outstanding service and comfortable accommodations. The staff were friendly and efficient, and my room was spacious and well-equipped, and the restaurant provided excellent dining options. A fantastic choice for any business traveler!

The location is great with access to many restaurants and eatery nearby. The Southern Cross and Skybus station are all within walking distance. City free tram station nearby as well. Room are clean although it's a bit small. However, the room are well designed and functional so you don't really miss much. Toothbrush and slippers are available on request at the front office.

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.

Wonderful location within the CBD, near multiple tram stations and QVM. On Sunday (our second night of stay), housekeeping left a note saying that she did not make the bed because there were personal items on the bed. Have never heard of this reason before. Housekeeping on other days were fine

The hotel was welcoming and beautifully presented. It was so quiet and the beds are cozy. The reception service at the front desk is very good. Friendly staff..

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.