Hotel berhampiran Waterlea Reserve, Melbourne

Impeccable rooms, fantastic atmosphere and outstanding staff. Absolutely brilliant trip. Having all of the hotel amenities & dine-in info directly from the tv was great. If you could order directly from the TV instead of needing to scan the QR code for a menu and then call front desk, that would certainly improve the overall experience. But the things that mattered where all there. Thanks to all the staff for making check-in & out so seemless.

Absolutely gorgeous, and lovely staff members! Super helpful, and friendly. Adored all interactions with the managers and especially the housekeeping crew! Everyone is so accommodating, helpful and lovely! Parking is quiet private, which I loved! The place was nice and peaceful, 24 hour surveillance made me feel safe to leave my mother in law there. The beds were amazingly comfortable, rooms & bathrooms were extremely clean and lovely! Thank you for the stay! Will recommend to everyone I know needing a room in this area!

Quality accommodation in a great location. Great value. Our studio apartment was comfortable, spacious and very well-equipped - including a kettle, toaster, microwave and plenty of cutlery, plates, cups etc. There was even a bath (with shower over) - that's a plus in my opinion. Perfect for an overnight stay, but I'd find it comfortable for a longer stay. With a major shopping centre and a plethora of dining options within easy walking distance, the location is ideal.

We recently stayed here for 4 nights and for the price that you pay isn't the service that you receive. It all started when we tried to find our room after it wasn't explained to us how the ”buildings” work. As we tried to get back into the reception area, we found ourselves in the fire escape as our tag for the escalator didn't work in that area. We finally got ourselves into the room to find it not so clean. On a day trip to Healesville and surrounding area's we were responsible and left the car at an establishment for the night and got an Uber. It wasn't until we needed the room keys and discovered we left the keys in our car. Unfortunately, this ”Hotel” only has 1 set of keys. We called reception (as no one mans this at all) and we were given the incorrect room key as a spare. Another phone call has us sorted for the key only (no more tags for the security access to the doors and escalator). Prior to this the manager stated he would be home when we get home from dinner to let us in. We rang and rang and rang (14 times in total) no answer. We messaged through Facebook and tried every alternate. Still to date no answer. Yes, we made it difficult for ourselves with leaving the keys in the car however what a * show it is to get access without it. The reception line was call forwarded onto the managers mobile phone which was turned off. The rooms don't get serviced (Please make up my room) daily, not enough soap etc left for the length of our stay. Never again!!

Got there I had booked the wrong month but then they charged me $130 top dollar for a room where the air con leaked the couch broken no milk the door wouldn’t lock unless you banged it closed

Tempat ini menghirup udara segar berbanding 4 tempat terakhir yang saya tinggal di kawasan itu. Tempat yang sangat sangat bersih dan kemas, gambar-gambar sangat tepat yang jarang berlaku. Katilnya selesa. Wanita di meja itu juga memberi saya pilihan bilik jika saya mahukan bilik di bahagian belakang yang kurang bunyi lalu lintas atau di tengah. Dia pun membukanya dan menunjukkan kepada saya. Kedua-duanya sangat bersih. Sangat kagum akan 100% kembali.

The room was large and overall comfortable, though a couple of issues. Firstly, there are 2 beds in the room and we intended using both, however there was only one spare blanket. Second, our bathroom had no towel rail except for a 30cm one adjacent to the sink for the hand towel. Lastly, for such an otherwise modern room there is no toaster. I booked directly and afterwards was emailed a survey. I took the time to respond, thinking it would assist them (otherwise why do they ask), mentioning the above 3 items. I received an offensive email back telling me the rooms have towel rails (the ones in the website photo's might but mine definitely didn't), that had I wanted a spare blanket for both beds they would have provided one had I asked (except that Reception closes at or before 8pm and you don't realise before going to bed) and pointing out the room has heating (not a substitute for a blanket on a bed I'm afraid, not many people sleep with the heating going all night). If they didn't want honest constructive feedback they shouldn't ask for it, and I sorely wish I hadn't wasted my time on them.

Is a normal 3 star hotel, real cozy and friendly. if you are just looking for a cozy place to sleep, it will make do. Like that there are free parking lot right in front of the rooms. Receptionist are extremely friendly and helpful. 5 min walk to lots of eatery .....

Stayed in a room with a queen bed. The room was clean and tidy. Shower and toilet was good. Had everything that I needed for the night. The only thing that was missing from the room was the complementary tea, coffee, milk and a mug. But otherwise I can't complain.

A good place to stay for Taylor swift concert. The room is quiet. The felicity is new. Staff is friendly. This place is also very close to restaurants, Coles, Kmart, cafe, Asian grocery store. I highly recommended this place for visitors. However, it is a little far from the train station. You’d need to take a bus first.