Hotel di Monk Hesleden

AFTERNOON TEA SIMPLY LOVELY, FOOD FRESH + DELICIOUS comprising, finger sandwiches, cheese savoury, cucumber + cream cheese, chicken+Mayo, roast beef, profiteroles, lemon cake, trifle, scone with jam +cream, pavlova. PROSECCO FRIENDLY STAFF EFFICIENT SERVICE GOOD ATMOSPHERE AFTERNOON SERVICE WAS VERY BUSY 09/09/23.Well that says it all! Have been many times. HIGHLY RECOMMEND

It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement. Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing. We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act. This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it. The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing. No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping. This places lacks staff that care or take pride in their work. The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath. Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front. Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.

Excellent stay, room,, restaurants,, staff friendly help full, the spa very enjoyable. One big draw back you only get one hour on your arrival day. I've never had that in any hotel it should be at least two hours. On checking out morning you have till 11am. In all a very pleasant stay 😊

The hotel is in a great location, it is close to Teeside University which is where we had an event to attend. The staff is very nice and a lady called Katie at reception even let us check in early as the room was ready. This really helped us as we had a meeting at 1pm and the room would be the best place to have it.

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Parking is accessible, supplied by the hotel for guests who arrive by car.The hotel is completely smoke-free. Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour.

This hotel is rather like an oasis in the bleak desert of Hartlepool. It is situated as the title of the hotel suggests, in a large grand old building. It is undergoing a great deal of restoration and some of the features were outstanding such as the wonderful painted fresco on the brick wall of the dining room. Truly awesome. We had a large room which was nicely re vamped but was unfortunately let down by the en-suite which needs attention. The bar area has been beautifully restored with frescos depicting local scenes and the price of the drinks was extremely reasonable. Bar staff were friendly but some of the clients were a little dubious including a young man who did not hesitate to tell us he’d just come out of another bar establishment (HMP). Nevertheless he was also friendly as were nearly all local people we met. Breakfast was included in our break and was very good served by a friendly local young lady. Overall a very nice hotel.

Wonderful stay at this central location. Very welcoming reception upon arrival and the customer service was fantastic. The comfortable room and hot breakfast was perfect for our business stay. Would recommend.

這家酒店性價比很高，具體體現在： 1. 離Sunderland火車站和公交車大站走路5分鐘左右，處於市中心，且走路2分鐘就能到bridges商場，周邊也有很多餐廳的選擇。 2. 由於是2022年新建的酒店，所以設施都很新很現代化，房間也比較乾淨。作為略有潔癖的我來説，是比較滿意的，但是枕頭上有一些不明污漬，所以我換上了自己的枕巾。設施給4星的原因是隔音效果太差，凡是經過門口的人講話能聽得一清二楚，不過晚上睡覺倒是比較安靜的。 3. 早餐選擇真的不多，到第二天大家都感覺吃膩了。價格也不算便宜，所以我個人不太建議在酒店吃自助早餐。 4. 酒店員工是比較友好的，也比較樂於助人。 總結：如果以後再去桑德蘭，肯定會考慮再住在這邊。（附圖為我住的酒店房間+酒店周邊拍的照片）

the service was great and it was clean, and very much nearer from the station

Well the room was clean and comfortable and the staff especially Henry were incredibly helpful and kind. Would definitely recommend this hotel. Overall I would highly recommend Travelodge Middlesbrough if you're looking for a well located and affordable place to stay. It ticked all the boxes for me apart from a large wine glass.