Hotel berhampiran Il carosello dei piccoli, Naples

非常好的公寓酒店，位置很方便，也很安全。我們提前一天到達想要放行李，前台毫不猶豫的同意了，並且服務態度很好，為我們推薦路線和餐廳。房間很大（我們入住早應該是最大的一套房），有兩個陽台，一個很大很現代的洗手間，還有藍牙系統，咖啡機，兩台電視機等設備。早飯簡單，但服務周到。唯一的問題就是不好找，大樓門前的小標誌根本看不到，我們是打電話才聯繫到的。

If I could give this place a negative star rating I would. Do NOT stay at this place. It is a scam. We booked through lastminute.com looking forward to a short city break to naples/pompeii and it turned out to be the worst 3 nights of my life. Our check-in information mentioned we could get our room at 11am so, as we had an early morniny flight, got to the hotel just after 11 expecting our room to be ready. We were told to give them an hour. We returned just after 12 and were told it was still not ready and were guided upstairs after a further 45 minutes of waiting the room was finally ready and we were relieved! BUT this is where the hell started. We were taken outside of the hotel casablanca reception area to a separate “hotel” a 5 minute walk away called hotel siri. The area was a building site and the room looked like a bedsit. I kid you not, at this place I believe I could have contracted hepatitis. Understandably we complained informing the hotel this is not what we had booked and were taken back to the reception to speak to the “director”. When we got to the reception area we were met with 2 hostile people refusing to speak in English to us informing that they now could not speak English when they were conversing with us only a short while earlier. They then moved us into a room in the main Hotel Casablanca. However, we did not feel safe staying in this hotel and had to spend valuable time during our holiday finding a new accommodation that we could relax in. We are still awaiting information from lastminute.com and the so-called hotel on a a refund. Which after the shambolic service/attitude, dishonesty, lies and deceit we encountered during our first few moments in naples, we believe is entitled. I emplore you - DO NOT book this hotel. You will get scammed just like we did. Lastminute.com YOU must do something to stop this from happening. I expect to be hearing from you again to correct this. What was meant to be a relaxing, fun break turned out to be 3 nights in HELL.

Ya des travaux partout dans le hall d'entrée ce qui veut dire poussière. A l'accueil la personne que j'ai eu à 14 h le jour de mon arrivée ne parle pas français non plus. Pas d'isolation en attendant tout ce qui se passe dans le couloir trop de brouille le matin ce qui veut dire pas de Grâce matinée.

The bed is super comfortable, the breakfast is great and it's nice having a little balcony. Trip.com says the room has a kettle but it doesn't. In the winter it would be nice to have a kettle as well as slippers to walk on the cold marble floor, especially since I can't control the heat as it's controlled by the front desk. The front desk staff are very helpful with ordering taxis with flat rates so you won't get cheated.

There is something smelly inside the room and the airconditioning is not that cold enough. Breakfast is lovely and satisfying. Good location. Cleanliness is just ok. Services as well is ok

Close location to the main train station, however room was completely different to what I booked and to the pictures online so be warned. Paid for a single room and got a huge circle bed? Staff do not seem interested in talking and often ignore or barely speak. Expected to hand keys to reception every time you leave which seemed odd and a slight security risk if you have valuable items. Also check out is 10am.

Perfect location if you have to catch an early train from the central station....it is literally across the street from the station. The room was immaculately clean and quiet, the bed comfortable, and the staff responsive and helpful. That said, it was very difficult to find. It is located on the interior of a very large building on the second floor. If you book, make sure you ask for detailed instructions on how to find it.

Our second time of staying at this hotel. Some language difficulties otherwise service was great. Staffs are friendly and helpful. Breakfast was very good. Hotel is right on centre of town with easy access to everything. Will certainly seek to stay there when next we visit Naples.

Io e il mio ragazzo abiamo trascorso una notte di relax in una delle Junior Suite di questo hotel scoperto per caso ma che si è rivelato una piacevole scoperta. La camera dal design rustico, così come il resto dell'hotel, l'angolo della vasca idromassaggio con finte decorazioni floreali e luci a LED colorate creano un'a**osfera intima, rilassante e suggestiva. La chicca che abbiamo adorato è stata la cassa bluetooth per ascoltare la musica in vasca! La stanza era dotata tutti i servizi necessari, la pulizia top e ci hanno dato la possibilità di cenare in camera ordinando dall'esterno (noi abbiamo chiamato Glovo, ma ci hanno offerto dei volantini di qualche pizzeria/ristorante nei dintorni). Abbiamo anche apprezzato moltissimo gli orari di check-in e check-out (si poteva lasciare la camera entro le 12.00 facendo tutto con molta calma) e la colazione poteva essere sia ordinata e servita in camera scannerizzando un QR CODE, sia consumata al bar (fino alle 11.30) in cui abbiamo trovato un piccolo buffet davvero ben fornito, variegato e con prodotti di qualità. Sicuramente il rapporto qualità-prezzo è ottimo e siamo rimasti sorpresi e soddisfatti. Ci ritorneremo sicuramente!