Hotel berhampiran Chabad of the West Side, New York

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

Accidentally booked this hotel replacing earlier apartment. After reach it’s little far from down town but very convenient Bus service just out of hotel in road 158 take you 42th street. Nice and very clean big room. It’s perfect for those who they want relax in peace atmosphere. Front Counter always welcoming with smiling faces. Specially Colombian Guy willing provide you all your assistance. A good thing free coffee in different flavors always waiting for you 24/7. Overall I will stay again my next trip for sure 👍

Hotel znajduje się zaledwie jedną przecznicę od Times Square a więc lokalizacja na 5*, jest to mały, pięciopiętrowy budynek nie posiadający windy, pokoje są małe, pokój deluxe trochę większy - w pokoju znajdziemy wygodne łóżko, miejsce na bagaż pod łóżkiem, łazienkę wraz z kosmetykami. W pokoju nie znajdziemy czajnika do kawy/herbaty, jednak w okolicy znajdziemy mnóstwo sklepów, restauracji. Nocowałem jedną noc, a więc było wszystko co mi potrzeba. Polecam!

Kami seronok menginap di hotel anda. Ibu saya berkata dia berharap dia tidak perlu pergi. Lokasi yang bagus berhampiran dengan air dan pemandangan New York City. Parking adalah percuma tetapi terpaksa pergi ke tingkat 3. Saya mungkin salah tetapi saya fikir apabila saya menempah bilik terdapat sarapan percuma tetapi tidak nampak apa-apa. Daftar masuk dan daftar keluar adalah mudah. Bilik itu bagus dan bersih, salah satu penginapan paling selesa yang kami ada dalam percutian pelbagai negeri selama 20 hari kami. Terima kasih.

Booked this for 3 weeks for my girlfriend. I stayed sometimes as well. Most of the front desk staff are fantastic except for the older short asian lady with glasses. Bad temperament and service but I guess that’s her demeanor. Also, housekeeping staff never knocked on our door -most don’t speak a word of English. Ofherwise, fantastic stay. Has gym, netflix, price is affordable ($200 a night for suite). My goto in North Bergen!

Me and Harlem go way back. Aloft Harlem used to be my go to hotel before I started staying more on the lower east side. In fact, a Marriott employee who used to work at Aloft directed me to this brand new, just opened hotel. I was excited to return to uptown and stay in this spot! I wanted to love this hotel. I don’t like giving lackluster reviews and feeling like a Karen. But over two nights, the transgressions just piled up. I’m a Marriott ambassador who stays in hotels about 240 nights a year. I never bring up my status. This might be the first time I actually uttered in frustration, “it’s September and I’ve already spent 27,000 dollars at these hotels, why is this so hard?” Upon checkin, it took almost an hour. This is even more frustrating because my first night was business and my company always sends a spending authorization. Two days in a row I checked with the hotel to see if they had received the authorization. They lost the first one. They mismanaged the second one. I always call or chat ahead to ensure a smooth checkin. It was still a mess when I arrived. The room was a “Central Park view.” I should have known better; I don’t know why I believed this title. I know New York geography better than that. I was looking into a building. Central Park facing or in the direction of Central Park shouldn’t be called central park view. I had changed from the city view to the Central Park view before arrival and I guess I’m glad I did because while they were trying to figure out my reservation they mentioned they had oversold the city view rooms. I will say the black out shades do a great job. The bed was fine. Sheets were a little co****. This hotel costs close to what a Moxy costs, so their sheets should be comparably smooth and comfortable. The bathroom was an absolute joke. Maybe not all the rooms are like mine, but mine may as well not have had a door. As you can see in my photos, the door is for “art.” There is a huge gap where you can see everything! Like probably 12 inches or greater of a gap! Who designed this and thought it was a great idea?! Glad I was alone. The air unit is SUPER loud. Doesn’t bother me as much since we usually have a fan on at home, but it was so loud that when it came on, I had to turn the TV up. It will likely bother some people. And you can hear everything through the walls. Oh, and the toilet clogged twice. And one of the days, the hot water was off all day for repairs, though that’s out of anyone’s control. It’s just giving context to a very un-relaxing stay. Back to the front desk mess—I later noted a destination fee on my bill (I had two separate bills because one night was business and one was personal). I don’t mind destination fees—I’ve had them at many Marriott properties. But I was never informed of this one. I even asked at the restaurant, and they had no idea. I finally went to the desk and asked and they explained I should have been given vouchers for each ni

Biliknya tidak besar dan kemudahan serta peralatannya agak lama, tetapi agak bersih. Katil juga sangat selesa dan membantu untuk tidur. Ia sangat dekat dengan Status Ferry (percuma, setiap setengah jam sepanjang hari) dan tempat berbayar Patung Liberty/Ellis pulau berlepas. Tarikan berdekatan berada dalam jarak berjalan kaki, termasuk Dewan Persekutuan, Rizab Persekutuan Amerika Syarikat dan Gereja Trinity Ia mengambil masa setengah jam untuk berjalan kaki ke Jambatan Brooklyn dan mengambil gambar di tengah-tengah jambatan. Terdapat Whole Foods Market di Wall Street tidak jauh dari hotel. Selepas membeli makanan, anda boleh makan di restoran di tingkat bawah. Ia mempunyai sup panas, sushi dan makanan Barat harga restoran, cukai dan petua, Nilai yang sangat baik untuk wang.

Had already stayed 3 nights in another room in the same hotel and wanted to stay another night, but couldn't stay in the same room cause it had been booked. This time didn't get the same view, but it wasn't bad all all. The bell man downstairs hold our luggage while we waited to checked in. Will recommend this hotel to anyone that wants to come and visit New York City.

Sangat baik, bersih dan bersih. Di tingkat bawah adalah Times Square, yang sangat mudah untuk membeli-belah dan makan! Kerana ia diberikan terus ke tingkat 42 oleh ahli Marriott, pemandangannya sangat bagus! Tetapi nampaknya ada bayaran untuk wifi? Kerana ia ahli, ia percuma di rumah saya, dan ia sudah cukup untuk mengecaj WiFi pada hari ini.

Very good hotel! Recommended! Staff members were welcoming and easy to talk to. The location is close to the subway station. Great bank for the bucks!