Hotel 2 Bintang di Niagara Falls

Buen servicio

Saya pernah menginap di sini pada masa lalu dan tidak teragak-agak untuk menempah hotel ini untuk penginapan yang akan datang. Kakitangan membantu dan ramah seperti biasa. Lokasi sangat sesuai untuk warga tua kerana berjalan kaki singkat ke tempat-tempat pelancongan dan restoran. Hotel terletak di kawasan yang tenang dan jauh dari kebisingan.

Service could be a bit better, coffee machine is tiny, old and very dirty. Asked for a kettle they don't have one. Other than that everything was good. Overall it's good value for the money.

3rd time that I'll be reposT MY REVIEWS ON THEIR GOOGLE ACCOUNT! They keep deleting my review. If I can give a no star at all that is what this 2 star hotel is best describe. -2 star hotel! We booked the room from the website last April 9 2022 and emailed management at empress inn. Our room #305 located at the top floor right hand side of the frontdesk building. We checked in late and we informed the frontdesk about it. Fast forward, I got in first to our room bec my bf went out to grab some snacks and lay down in the bed. It seemed fine at first BUT when we are about to sleep you can literally hear the bed squeaking even with a very light movement. At this point we did not bother calling or going back to the front desk because it was already 2am and we don't want to walk from third flr to the front office considering that there's no elevator. 2nd issue: heater is not working properly. It goes on and off so we had to sleep in our sweaters and socks on!!! Third. we noticed early morning that there are insects like cockroaches and i dont know what else inside the washroom and on top of the window. WE GOT A COUPLE OF BITES! WE EMAILED PRICE LINE AS THE FRONT OFFICE SUGGESTED BUT THEY DIDN'T TAKE OUR CONCERN SERIOUSLY. They emailed us saying they checked everything and no insects found plus photos are not matching the washroom. like you can really see the tiles are the same from what i sent and what they sent me. They are certain that room is clean and safe of course you guys already cleaned the room before sending photos. see attached photos from me and the one priceline sent me (tile and bowl photo) Please, if you guys don't think this is not a serious concern, you shouldn't be in the business. As a traveller, it is very important to have a good and comfortable place to stay for a short period of time. Even if it's a little bit cheap nobody deserved to experience it. NOW NOBODY EVEN CARE TO RESPOND TO MY EMAIL. WORST PLACE TO STAY, WORST CUSTOMER SERVICE.

limpio pero las instalaciones están viejas, Pague el.hotel.con trip.com y llegando al hotel me pidieron un deposito de 500 dolares al otro día cuando fui a hacer el check out me cobraron 12.49 dolares por cuarto según por haber usado el resort cuando supe que había y jamás lo use ya qué solamente usamos el lugar para descansar

The room was cozy and clean. Friendly and helpful staff. The breakfast is okay. It's more like a home style breakfast. We only have one problem with the swimming pool. It was freezing cold. We couldn't even get into it. Everything else was fantastic. We will definitely come back again.

Location is awesome close to Clifton hill but hotel is old .There is no microwave and Refrigerator in room .Bed is no good it’s make noise and pillows very very bad I end up neck pain and can’t sleep properly.Breakfast is terrible (bread,apple,orange and banana)I won’t recommend to anyone better pay little more and stay in Fairfield or some other hotels . Elevator is bad and too slow ..

very good location, room is pleasant, will definitely come back again BTW, you can see fireworks at the hallway

The hotel is situated in a good location around 15 minutes from Niagara Falls

ナイアガラの滝までは歩いて20分ほどで行くことができました。敷地内にピザ屋さんがあるのでそこで夕食を済ませました！治安は悪くなかったです！空港からはUberを使いました！